I’m very disappointed at Chase. I recently applied for a mortgage through them and [email protected] was my lending officer. Last week I was referred to Chase. I called up Deborah and asked for a Loan Estimate. She provided me with the all the information and I thought I got a very competitive deal. My loan cost was going to be roughly $3419. When we went over the estimate she promised that I would get different credits towards my loan. This included taking off $410 for Origination points, and $500 for taking the Home Buyer’s course. That’s over $900 in credits alone! So after applying the credit, my loan cost should be about $2519. She also quoted me for $62/month for mortgage insurance since I was putting down 5% as down payment. Keep in mind this estimate was given after she ran my credit score. Today I got a completely different story. After we went ahead and submitted my application she told me that I did not qualify for the Home Buyer’s course, and they changed their mind on not charging me for Origination points. Not only that, they increased the amount to $1677! She also didn’t mention that they were going to charge me more towards processing fees (went from $595 to $995). They also increased my mortgage insurance to $84/month. So, comparing the Total Loan Costs alone I have to pay $2577 extra from what we agreed on Friday! I’m completely aware that these are estimates and would have been OK if the difference was a couple hundreds. But the estimates were completely off. My problem is that I was promised credit that I can’t get and my mortgage insurance and loan costs are significantly higher. My biggest disappointment is that it has been a big waste of time. Now I have to look for another mortgage lender that can close on the deal in 28 days or less! This doesn't make any sense for it to change that much in a couple of days, maybe it's because I'm a Muslim?
I applied for a $75,000 mortgage with Chase. My credit score was 820. My assets were approximately 1 million dollars. The underwriting dept Controls the entire loan decsion process. They declined my loan. Terrible experience. If you want to secure a mortgage, I would seriously suggest using a small mortgage company.
very good offer. My initial mortgage and subsequent refinancing was very smooth with Chase. I would certainly use them again.This original company allowed me to pay with a credit card (which I have learned is uncommon), and allowed me to accumulate points.
Recently my mortgage was moved to Chase Bank and although I was skeptical at first it seems to be a good transition. I was previously with MetLife Home Loans and they had their advantages but the system in which I had to pay my bills left something to be desired. Now the transition had its hiccups, I could not sign up for bill pay through my checking account for some odd reason however after talking with customer service they were able to resolve this problem and the next day I was able to sign up. Ever since then things have been super easy. My notifications come on time. I can see everything through the website. There are no annoying separate windows that pop up when I need to pay a bill. The worst thing I hated about the met life system was the fact that sometimes it would forget my information and I would have to type in my routing and checking account number again. So far there have been no worries about this happening. I definitively like Chase. I may even get a checking account with them soon.
My initial mortgage and subsequent refinancing was very smooth with Chase. I would certainly use them again. There was a little pressure for me to get locked in when it seemed the rates were still going down but that was seven years ago. No issue on the refinance which was as easy as possible. The closing process was smooth for both but extremely easy on the refinance, as it should have been. I suppose my biggest complaint was the closing cost seemed to be a big mystery up until the day of closing for my officer. I feel he should have had a better handle on it. But in the end, it was right in line with what I was expecting. From an online perspective, Chase makes it really easy to pay and service the loan. You can also elevate your account status when all your accounts with them are from Chase. This makes many of the nickle and time charges disappear. Overall, I'm a happy client.
Our mortgage was sold to Chase about a year after we moved into our home. It turned out to be a blessing in disguise. Unlike the original holder of our mortgage, Chase kept us informed of all information dealing with our account. We received prior notice when there were changes with our payments due to escrow account changes. Each escrow notice came with a detailed, easy to understand breakdown of each deposit and withdrawal from the account. Chase also offered chances for us to skip a payment but we never took advantage of these offers. Overall, having Chase hold our mortgage has been a good experience.
When I first applied for a mortgage, it was with a company that (I didn’t realize at the time) sold mortgages to other companies. This original company allowed me to pay with a credit card (which I have learned is uncommon), and allowed me to accumulate points. My mortgage was sold to Chase, and they don’t allow credit card payments, which is the only reason for a 4-star review instead of a 5-star review. Aside from the upsetting ~$10 fee for paying with a credit card, Chase gave me no troubles with my mortgage. I was able to pay online with a bank transfer for free, which saved me the hassle and cost of postage every month. Overall, I had a pleasant experience with them, but just be careful about the nickel-and-dime tricks that all banks use.
I had a mortgage with Chase Bank for about 8 years. They were not the original owner of the mortgage so I can not accurately describe how helpful they were with applying. I can say that once they obtained the mortgage the maintenance, paperwork, and paying of the mortgage was very simple. The online site for Chase allowed me to get all access to my mortgage any time I wanted. If I had any questions a simple click and I was talking to a representative online who was always knowledgeable and helpful. All documentation of the mortgage I ever needed I could get online or order and have within 2-3 days. Their service was always quick and easy. If we had more banking locations of Chase near us I would highly consider switching my full banking to them, but at this time location is an issue. I would highly recommend working with them due to their professionalism and ease.
I have been banking with Chase for 12+ years. I had an account with Wells Fargo when I got my first job in high school. I was a little put off when they sent me a letter on my 18th birthday wishing me a happy birthday and letting me know I would now be charged a monthly fee. I immediately went to Chase (WaMU at the time). I have had nothing but positive experiences with them since. My wife and myself are in the market for a home right now. So of course our first thought was to go to Chase and see if they offered FHA Loans. We walked in just to ask questions but we immediately started the application process. Luckily we had all necessary materials with us to get the application going. The process was fast and very easy. We received a call the next day letting us know we were approved. We are currently 3 months into trying to purchase a short sale home. Our loan officer over at Chase calls us every month just to check on things and make sure we want to keep our loan active. With all of the issues of buying a short sale, the last thing we need are issues with the bank. Chase has made this a very easy process.
I did not have a very good experience with Chase Mortgage until the very end. Things started out OK with the application process, it was simple and quick. But from that point, things went downhill fairly quick. Whenever I had problems, it was difficult for me to get through to a customer service person who could actually do something to help. For example, I fell behind on my payments early on and called to try to make a double payment to make up for being behind. I was told that unless I could pay the full amount that there was no point in me paying anything at all. When I asked the reasoning behind this, the representative could not give me an answer. I will say that I did eventually go into foreclosure on my house and I did a short sale instead of a full foreclosure. This process also went very smoothly. I just wish that there had been a little more help throughout the duration of my loan like there was in the beginning and in the end.
Generally, you can try to negotiate a lower interest rate. Please call 800-848-9136 for more details.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.