Do not do any mortgages with Dollar Bank. Nothing but a hassle. I had a 1st mortgage and a home equity 2nd with them. I was just trying to consolidate the 2 with a small cash-out for credit card. Very incompetent appraisal process. I've been in lending industry for 25 years and very familiar with appraisals. They charged $475 for a horrible appraisal. I had to get them to correct about 5 mistakes on it including basement sq footage, # of car garage, # of baths, etc. It took several weeks to even get this done because they outsource appraisals to a title company that outsources to independent appraisers. Now after I canceled the consolidation they are delaying removing my PMI even though my LTV is about 65% with all the work I did and is proven by THEIR appraisal. STAY AWAY. Will be closing everything with them as soon as I can including checking.
Unfortunately, this information is not made available on bank’s website. Please call customer service at 800-231-2465. Note that Dollar Bank provides Home Improvement loans. You can visit the following link for more details: https://www.dollar.bank/Personal/Borrowing/Home-Improvement.
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