Fifth Third Bank Mortgage Rates

BE VERY, VERY CAREFUL IF YOU HAVE A MORTGAGE WITH FIFTH THIRD BANK! THEY ARE GOUGHING PEOPLE WITH THEIR LOAN MODIFICATIONS -- CONFLICTING STORIES....

Set your expectations low for Fifth Third Bank and you won't be disappointed. After paying an invoice for an escrow increase on a mortgage, the monthly payment still slightly increased by $43. I incorrectly and admittedly sent in the prior payment amount and FifthTurd decided to accept and deposit the payment but not apply the payment to my account. The entire principle and interest amount was correct. Only the escrow amount had to be corrected, and the escrow disbursement wasn't due for another four months. I paid the $43 via FifthTurd's website the same day I was notified of the issue. But, FifthTurd refused to exercise any common sense in helping resolve the issue. FifthTurd deposited my payment but still acted as if I missed the entire payment. All of this for a $43 shortage in escrow that wouldn't be paid out for another four months. After being disconnected a couple times and working through their phone tree every time even the supervisor claimed to have no discretion. I had no choice in getting FifthTurd for the mortgage, but when I do have a choice, FifthTurd will be my last choice.

I make payments and they collect my money. They always collect my money on time and they never miss collecting a payment I make. I would recommend them to anyone wishing to make a payment to.

Really not sure what more I can add to this. Just trying to get out of debt as soon as possible. If there was a way to refinance without adding more years of payments, I would.

Worst experience with a loan company I've ever had. They took 2 months to try and approve my loan with multiple 4+ hour phone calls with Factual Data because they couldn't get their information straight regarding student loans. Literally 20+ hours total on the phone with them as they tried to verify the same loans over and over and over again. My wife and I accepted it as the cost of doing business but then finally after 2 months they said they couldn't do it and then we found another loan company that had us closing within two weeks with the exact same information. There's a lot more that happened in the span of the two months but it was just poorly handled and in the end the interest rates had shot up almost 2% (of course). No thanks to the slowest and worst verification ever. If you've got very simple finances then maybe they'll be faster. The only challenges we had were with student loans and realistically it shouldn't have been a problem since they should be used to dealing with student loans in their calculations. Never again. Driving by their signs makes me irrationally angry and they deserve 0 stars, really.

Worst Company Ever -- Not Only Did they NOT notify me that they had purchased my loan from a previous Lender but then out of nowhere I get a "Spam Likely" call and the first thing they ask for is my Social Security Number. I have no reference to who they are and why I should give sensitive information to them. After looking into their company and finally confirming with the previous lender that they did in fact sell off my Loan to Fifth Third Bank I gave them my credentials but I turns out I was already delinquent because the acquired my loan 2 months ago with no knowledge of any kind to me as the Homeowner. My previous payments were setup on autopay so the monthly payments would always come out on time without EVER being late. Now I am starting with this new company already delinquent? I made the payment right away to avoid further delinquency that should not have been my fault and then asked to be setup with their auto pay department to further avoid any delays in future payments. After a 20 minute hold waiting for the person who could supposedly help me do that a very rude person finally picked up the phone only to tell me that I could not setup autopay without first filling out a special form that can only be faxed or snail mailed back to their company and they would then review the document in so many business days and snail mail me back that I was authorized to setup auto pay. This company has the worst possible customer service I have ever experienced.

Fifth Third bank took over my mortgage a few months ago and it has been a nightmare. I still don’t even have an account set up on their website, it functions terribly until it tells me to call customer service. Customer service is completely useless even if you’re lucky enough to get ahold of a human. We have mailed our checks into them, with letters asking for them to get in contact with us. I have to send literal LETTERS and they still don’t contact back. I know they got them, because they cashed our checks! It’s an atrocity that a business can function like this. Much less all of the other sleezy practices this company takes part in. Do a little reading on them.

Run as far from this bank as you possibly can. And if they buy your mortgage, I’m sorry and good luck.

In no world should you trust these clowns. They're a 2nd home mortgage servicer to us. Auto pay set up and paid for 4+ years just fine. We don't even think about it. Unilaterally changed the escrow without any notification. Marked delinquent for *new* $70 shortfall - again, no notice whatsoever despite the regular autopay being processed for old amounts successfully. 150 pt credit fall because of this. Will not use their brains to say they were wrong and pull back the credit ding. Why work with idiots who can't communicate, take your money and pretend you're at fault? There are other choices out there. Use them.

Literally makes it impossible to pay your mortgage.
Have been hung up on multiple times. Trying to create online regisitry, I work at a tech company, this shouldn't be rocket science. I have owned 4 houses, many mortgage companies, and this is by far THE WORST of the worst to try to pay biills.

Incompetent & shady. They never reported my mortgage to credit beareau's. I asked them several times in 25 years of paying. Including 2x in person. When the time came to pay off mortgage by another company, they over inflated the principal & charged a $19 late fee when there was no late payments at any time. Calling customer service, means being on permanent hold.
And when I finally got a person after 3 days, I got an attitude by Shaneequa or whatever her name was. She didn't like my questions so she disconnected the call. No surprise.
They' think they're going to keep $600 of my money. Not happening. If you can avoid business with them, do so.