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1 Star Rating
I am currently in the process of finalizing a mortgage with them and the overall experience has been horrific. Despite being a Premier customer both in france and in the US, I was given false informations from my initial contact (like 45 days form quote to close - we have now been at this for over 9 weeks, and it is not done), the administrative back and forth has been horribly slow (despite it being a easy mortgage - great credit rating, low amount vs value and income, etc), and my contact Stephen has been horribly unresponsive. I have been sending weekly and then daily emails to get updates and no answer. But when documents where required, it was within 24hrs. We could have anticipated all the documents requested by the underwriters, and instead Stephen has acted as a slow mailbox, often sending me duplicate requests, etc. I regret deeply using them...
Product: HSBC Mortgages
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TY I am going through Refinance now they’ve offered us a good rate, we also good credit, good financials etc despite that good rate they engage in harassment lending. HSBC is so disorganized that when you engage in discussions with them they act in abusive manner. I’ll give up the good rate in these Covid times who needs the stress, just be careful document everything.
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