HSBC Mortgage Rates

I am currently in the process of finalizing a mortgage with them and the overall experience has been horrific. Despite being a Premier customer both in france and in the US, I was given false informations from my initial contact (like 45 days form quote to close - we have now been at this for over 9 weeks, and it is not done), the administrative back and forth has been horribly slow (despite it being a easy mortgage - great credit rating, low amount vs value and income, etc), and my contact Stephen has been horribly unresponsive. I have been sending weekly and then daily emails to get updates and no answer. But when documents where required, it was within 24hrs. We could have anticipated all the documents requested by the underwriters, and instead Stephen has acted as a slow mailbox, often sending me duplicate requests, etc. I regret deeply using them...

This institution does not permit a second appraisal even if the appraiser was careless. They have zero regard for the financial impact of their premier clientele.
The appraiser didn't bother confirming or checking to determine the sold price of a pending transaction. This was critical to the appraisal of the single family. This area is a rising market and has been for over 20 years. In essence the appraisal was filled with error and laziness. HSBC couldn't care of the impact on the buyer. Their client.

After two and half months of endless paperwork and assurances that my application would be approved in addition to making me pay $600 for an entirely unnecessary appraisal of the value of my apartment in which I’ve lived for 20 years ( a quick Google search will show you its worth at least 7 times the amount of the mortgage refinance for which I was applying), HSBC rejected my application telling me I didn’t make enough monthly income and my stock portfolio that is worth 7 times the amount of the mortgage for which I’m asking (a mortgage I’ve never defaulted on once in 20 years) doesn’t count at all. Do NOT work with this bank.

I've been an HSBC Mortgage customer since purchasing my first home in 1999. I refinanced in 2002 with HSBC. From the beginning, HSBC was helpful and professional. I met with them in person at the bank on numerous occasions, have dealt with them online and on the phone. At one point there was an error in my mortgage payment calculation and they dealt with the problem promptly and efficiently. Customer service appears to be outsourced but the reps are knowledgeable and polite. I am thankful to have my mortgage with a stable, reliable company.