If you are an authorized representative of Navy Federal Credit Union, please contact us to have your products included.
I am a disabled veteran and my wife and I were so excited about getting our home loan. We were approved by a great loan officer and put in touch with a "Loan Counselor" who we thought was underwriting. Unfortunately, the loan counselor was extremely unprofessional and communicated with employer's directly when she did not have permission to do so. As we thought the "Loan Counselor" was underwriting and it turns out that they new employees to Navy Federal and were most recently employed as a cashier at Lowe's. Seriously? So you're telling me, that my wife and I are giving our financial personal document and confidential information to someone not qualified? To make matters worse, after giving all of our information to our Loan Processor who went on vacation, when the "Loan Counselor" called us back she had incorrect facts and misinformation regarding our employment and salaries. The "Loan Counselor" had all of our confidential information and clearly could not take the time to get any of the fact straight to help us close our loan. Our Loan Officer was on vacation. Friday night after silence we received this communication from the former Lowe's employee now working in Navy Federal's mortgage department after we were approved: "I received your loan from underwriting this afternoon and they are not going to extend credit for the loan at this time. do not have any additional details at this time. You will be receiving a letter in the mail detailing the reasons why underwriting has made this decision to deny your loan." So the loan processor had the information all afternoon and didn't tell us? Never again Navy Federal. Amen.
I went for a loan for my new home coming out of the Air Force and had my account loan mgr named Nathan as my handler. For three months I was asked to give them tons of information, military id, employment monies earned etc. After going through everything, 48 hours before closing... I'm asked to provide proof of military active service, They've had that for months....then I'm asked to provide a copy of my paycheck for one of my jobs 24 hours before closing when they had verified my employment a week prior. Then on top of that the loan officer first told me I only needed one of my job employment because debt to ratio was fine. They know I'm in the Air Force active duty. Not once the loan officer ever return phone calls to the builder to confirm closing or anything. Finally I complained to the President of Navy Federal and Vice President of Navy federal by letter and they have some supervisor over the loan manager call and I explain the situation how this guy was negligent in his duties and failed to communicate with my builder besides requesting a paystub 24 hours prior to closing which I provided. One hour later to cover the negligence on their employee, they send me a piece of paper denying my loan for my home for "cannot verify employment" which is a load of crap! What a way to cya.....Navy Federal is not for military active or vets...They lie and lead you on and no regard for the military Navy or Airforce.....the bank is a scam....DONT USE THIS CREDIT UNION...Buyer beware. Trust me your thank me later.
We had heard nothing but great things about Navy Federal before we decided to choose them as our mortgage lender. At first everything went pretty smoothly. Once we reached the appraisal stage, everything took a turn for the worse. It took them two weeks to send us the final results for the appraisal and during that time, we almost lost the house all because they claimed to be “backed up”. I left two messages for the supervisor for our case and received nothing back. Then we were notified that our processor had changed. That new processor took almost a week to reach out to us, which is a long time considering we were at the final couple of weeks before closing. Finally, a week before closing, the new processor told us that my mother in law actually could not be approved to buy the house unless her soon to be ex-husband signed to basically approve the purchase as well as (for his sake), sign a homestead exemption. Now, if we had known this before we lost our financing contingency (meaning the clause the protected our escrow (90k)), we probably would have backed out of the deal because I know my father-in-law, and he is a stubborn and selfish man. No legal wording has been good enough for him because indemnities and exemptions don’t always hold up in the court of law. Again, Navy Federal did not do their due diligence and decided to let us know SOMETHING THIS IMPORTANT ONE WEEK FROM CLOSING AFTER OUR ESCROW WAS NO LONGER PROTECTED! They have backed us into a corner and I have left multiple complaints with customer service representatives and have heard ABSOLUTELY NOTHING BACK FROM ANY SUPERVISOR OR PERSON OF INFLUENCE. If I could leave zero stars, I would.
Both my husband and Dad are veterans and were both denied a VA loan !!!!!! This bank does not help vets as they claim !! It took four weeks for them to tell us we don’t qualify for a VA loan !!!!! My husband just came back from Afghanistan!!!!!
I have been with NFCU since 2001 and have used them twice before for my mortgage loans. I never had an issue with them until this currently loan that I am currently in the process for. The loan department has a serious communication problem and it is extremely unprofessional how they have dealt with me. I literally have to BEG someone to reach out to me to explain what is going on with my loan. I am a veteran and I recommend that my fellow veterans utilize a bank that has the courtesy to reach out to you, not just email, and explain things to you. And make you feel as though they care about your business. I notice that things began to change with this bank when they eased the restrictions on getting accounts. If you want professionalism and a bank that does not have a problem communicating, do not use NFCU.
Our experience was and continues to be horrendous. The loan processors and supervisors do not respond to calls or emails. We were repeatedly told misleading information regarding the status of our loan and despite timely submission of required documents we have missed our closing date and still have no resolution. The delays, caused by Navy Federal’s procrastination and all around disregard for their consumers has cost us thousands of dollars.
HORRRRRIBLE!! KIM NASSI WAS OUR MORTGAGE OFFICER. She barely ever gave us any information when we would ask for it. 3 days before the first closing date she decided to tell us that we did not have enough employment information submitted to her. Not sure why she asked three days before when she had three months to figure everything out but basically that messed up the mortgage and did not allow us to get a house. Not only did we not get the house but the agent and broker kept the closing cost of $4,000. Not only did that happen but I had to contact the head mortgage person of Navy Fed for my appraisal back. Never ever use them ever!
If I could give Navy Federal 0 stars I would. I am a 1st time home buyer and my experience was terrible from the submission of my application. Never go to a branch to submit an application. Customer service (mortgage officers) is unacceptable as they are not responsive. When I wanted to get an up date on my application-the response I received based on their lack of responsiveness was that “we have received hundreds of thousands of applications and were sorry we are just extremely busy. Well-I guess being responsive to your members is not a part a priority. If your a 1st time buyer do not look for Navy Federal to guide you through the process or even show you that you matter at all.
Don't bother even opening a savings account with NFCU and remember their entire program seems dedicated towards switch and bait tactics. The CD I opened with them was supposed to be 3% interest and after it was opened they only gave me 1%. I had to send my paperwork to them several times just to get the account opened because their incompetent employees kept losing it (seriously? Losing paperwork that was emailed to you?) They also lowered my credit with a hard hit just for opening the account and after I applied for a VA home loan they told me that the amount I was asking for was too much (after pre-qualifying me for more than I was asking! I was about to open a credit card with them when they pulled this stunt but Now I am considering closing my accounts instead including the CD even if I have to take a hit on the amount for closing it early!
Awesome at some things HORRIBLE at others. Tried to refi my mortgage with them. You can't get a straight answer from anyone. They won't give you a real quote unless you apply and run your credit. The loan originator said my closing costs could be as low as a few thousand dollars or as much as twelve thousand... Wth?? And the only one that can tell you is the loan officer who you can't speak with unless... You apply and run your credit. Thanks but no thanks. Found a better rate and a better loan somewhere else!
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.