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Great bank. Very convenient branch locations, helpful employees and very good online banking tools. I am very satisfied with PNC Bank.
Yes there are awful I almost died and my payment was like 10 days late but they reported it 30 days late I was in the hospital and they would not wavier the late like I said almost died there is no eating for this bank I would say the lowest there is and that’s putting lightly
PNC took over my home loan from the original lender. I was on an auto draft received no notice until a call came you are late on your payment. The lady was extremely rude. Treating & over bearing telling me what I was going to do. I was in an airport & she would not quit threatening me demanding I give her my banking information over the phone. How stupid would that be. So when I got back home I filled out all the information for auto draft & sent a check to bring the account up to date. They still cannot get the draft straight. What a JOKE.
Their website is awful. I'm in my 30's and grew up with computers, but I had to write a personal instruction manual to navigate their website every time I log on. Not recommended for online banking.
Terrible customer experience with PNC bank. I have a mortgage and a home equity line of credit and I pay more than required each month to pay down the debt. For some reason this bank system can't seem to ever get anything correct. My statements are always wrong and when I call customer service it is another adventure in telling my whole story again to people who don't have access on their screens to resolve the problem. Insane. At all costs, I would recommend going to another bank if you can before thinking about PNC. They suck.
I had my mortgage through PNC Bank for about 3 years or so. Overall, I thought they were ok to deal with. The customer service was pretty good the few times that I had to give them a call. The only complaint that I have is after I bought my house, I did a bunch of upgrades to it and increased the value a lot. I called them to ask if I could get an appraisal done on the house to see how much equity I had in it with the increase in value and then I wouldn’t have to pay PMI insurance. They wouldn’t let me do it and I had to just wait until I paid down the balance. So, I went and refinanced with a different bank, got an interest rate a lot lower, and don’t have to pay PMI insurance anymore. One little request from me that they declined made them lose my business.
I love banking with PNC because the branch I go to has really helpful people. Once I had about four different things I had to do there (depositing checks, getting cash out, asking about a home equity line, and talking about refinancing our mortgage). Luckily, I went toward the end of the afternoon and I was able to make my deposit and get my cash out with no wait at all. The time I went to ask about the home equity line of credit and the possibility of refinancing the mortgage, I was greeted very quickly and got all the information I needed. I did not end up refinancing, but the staff was knowledgeable and helpful and did not push me to do it when I decided I did not want to.
I have been a PNC customer ever since they switched over from National City Bank. At first, it took me a while to get used to the changes, because I had been completely familiar with my National City online account. However, now that I have adjusted to the changes, I really like using PNC. Since it is a big, well-known bank, I can have all my accounts in one place and access them easily online. In addition to a savings and checking account, I was ecstatic to find out that I could refinance my mortgage. I ended up cutting off 8 years of payments by switching, so I was very happy about getting that lower interest rate by switching to a PNC account. The reason Iâm rating them so high is not because of the lower rate however, it is just the convenience of having all my accounts easily accessible in one place.
When our mortgage was sold to PNC, my husband and I were worried the customer service would worsen as well. We have been very happy with the overall results we receive when we have questions. We like having online baking options when it comes to paying our mortgage online. We can retrieve many of our mortgage documents at any time which makes the process easier. Although the wait times for speaking with a customer service representative are typically long, we always get professional and friendly service.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.