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If I could give fewer stars, I would. PNC Bank NA will swindle as much money as possible from their customers. Their idea of customer service is a string of insincere apologies. In an age of instant communication they use the most antiquated forms of communication possible. Forms are not available online, nor can they be emailed. Anything to benefit the customer has to be done via snail mail, so it can be misapplied when posted.
The only payments accepted online are monthly payments. I called to find out how to make additional principle payments and was told "You will have to mail in a check with apply to principle written on the memo line.". I did this and every time it is applied as a 2nd monthly payment and large portions credited to interest on the loan and not the principle.
I called to have PMI dropped from my loan when it reached 67% of the appraised value. On the phone I was told "No problem, we will get that taken care of." but a month later when saw the payment still coming out of my account and called, and was told "A letter was mailed with a form and you will have to pay for an appraisal." I contacted them via phone, if what I was told was not correct, I feel a phone call is in order, not a letter! Additionally, I never received the alleged letter nor the form. Now I will be waiting for another form, because I can't request the appraisal online, and more money will dissipate as I wait for them to get their story straight, mail me the required form and arrange an appraisal.
All I can say is, if you are doing business with PNC Bank NA, you better be watching your accounts like a hawk!!!
Great service and very helpful and great loan for my family and we are truly happy with their concern for our being able to remain in our home.
Great customer service. Dry supportive staff. Whenever I have reason to call they are aldeas helpful and are able to resolve my concerns quickly. I recommend them. .
It is a new home loan and i am getting accustomed to having. The bank has been quite helpful whenever i had a question. Want to set up online teansactions soon.
Most competitive interest rates and very low fees for their services. Really easy to communicate LIVE with someone if necessary and always professional.
Great bank. Very convenient branch locations, helpful employees and very good online banking tools. I am very satisfied with PNC Bank.
Yes there are awful I almost died and my payment was like 10 days late but they reported it 30 days late I was in the hospital and they would not wavier the late like I said almost died there is no eating for this bank I would say the lowest there is and that’s putting lightly
PNC took over my home loan from the original lender. I was on an auto draft received no notice until a call came you are late on your payment. The lady was extremely rude. Treating & over bearing telling me what I was going to do.
I was in an airport & she would not quit threatening me demanding I give her my banking information over the phone. How stupid would that be. So when I got back home I filled out all the information for auto draft & sent a check to bring the account up to date. They still cannot get the draft straight. What a JOKE.
Their website is awful. I'm in my 30's and grew up with computers, but I had to write a personal instruction manual to navigate their website every time I log on. Not recommended for online banking.
Terrible customer experience with PNC bank. I have a mortgage and a home equity line of credit and I pay more than required each month to pay down the debt. For some reason this bank system can't seem to ever get anything correct. My statements are always wrong and when I call customer service it is another adventure in telling my whole story again to people who don't have access on their screens to resolve the problem. Insane. At all costs, I would recommend going to another bank if you can before thinking about PNC. They suck.
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