SunTrust Mortgage Rates

Single worst company with which I have ever worked. I made a substantial principle payment and wanted to recast the note. I waited on hold for nearly and hour and then got very little help. I had no choice in working with them because they purchased my loan. If you have a choice, don't do it. Don't walk away, RUN!

I was with Sun Trust for years and never been late on my mortgage always made my payments before the 10th of each month In May of 2020 there was a a little increase in my mortgage because of Home insurance and my payment was short by less than a hundred bucks but we caught it and fixed it in June 15, five days late and thanks to Sun Trust they reported it to the credit bureau that my May payment was late 30 days. I have had near a perfect score around 850 but because of that I am under 800 when I call Sun Trust I was on the phone over an hour hold. What a terrible experience and regret doing business with them. Never again.

We’ve been customers for many years and have plans to continue. The relationship has been mutually beneficial and we have no plans to make any changes. But, if an opportunity arises to lower our rate. We will most certainly consider.

It's a shame that companies can sell your mortgages to other banks, it's an even bigger shame that mine got sold to Suntrust. Their customer service is terrible! First of all there is no general email service for Suntrust, I work 0600-1800 a lot of the time and I can't have my personal phone at work so email is the best way to contact me during working hours. When I finally got an email (Tikini Myles) of someone at Suntrust for refinancing, she did not ever reply to my refinancing questions and I emailed her multiple times and called her. Their automated answering system is also awful to navigate through, and hold times to speak to a representative are always >15 minutes. They don't eliminate any costs of refinancing if you choose to refinance through them. Their PMI department is also in the stone age with processing PMI questions, it takes them 30 DAYS to process your request to drop PMI because they send the information via mail and not email or phone call and payments are only accepted by mail if you are under 20%. Why can't the notifications be done via email? Why does it takes 30 days? It's simple math that anyone who passes the third grade could do. Why can't I pay the difference online? So many questions that nobody that I spoke to at Suntrust can explain to me.

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Worst bank I have ever dealt with in 40 years of business. They NEVER answer customer service, promise to call back and dont, ignore emails. Avoid at all cost!

I really would not even give them one star. I dealt with them on a mortgage and personal loan. They were not very informative. If I had not been watching closely to my fees then they would have charged me $2000 more for things that I did not need on the Mortgage loan. Luckily I have some knowledge about loans. They told me one thing and then did another. They pulled my credit twice, once for no reason and that hurt my credit score on the personal loan. WILL NEVER USE AGAIN!

Currently waiting for covid relief everyone I know has gotten a response the next day from there lender it's been two weeks and waiting for a call back I will never I repeat never do any other business with this company horrible

Used to have my mortgage here and NEVER been late on a payment. I lost my job for 9 months during the recession. I cashed in my retirement and still was never late. When when I found work, it was for $20k/yr less so I asked to refinance for a lower rate. What a NIGHTMARE.

First, they were nasty and talked to me like I was some sort trash. They had me skip 2 or 3 payments and assured me when the process was done that the late payments would be reversed - and they never were. Didn't know until I went to buy a used car months later and found out I couldn't get financed because of delinquent mortgage payments. Getting them to fix it - another nightmare. Hours on the phone trying to find someone to talk to and follow through with it.

I have my disability going into Suntrust Checking to pay on my daughter's school loan. Still having problems with that account.