Used to have my mortgage here and NEVER been late on a payment. I lost my job for 9 months during the recession. I cashed in my retirement and still was never late. When when I found work, it was for $20k/yr less so I asked to refinance for a lower rate. What a NIGHTMARE.
First, they were nasty and talked to me like I was some sort trash. They had me skip 2 or 3 payments and assured me when the process was done that the late payments would be reversed - and they never were. Didn't know until I went to buy a used car months later and found out I couldn't get financed because of delinquent mortgage payments. Getting them to fix it - another nightmare. Hours on the phone trying to find someone to talk to and follow through with it.
I have my disability going into Suntrust Checking to pay on my daughter's school loan. Still having problems with that account.
I have been using Suntrust for 3 years now and I cannot see myself banking anywhere else...ever! When looking for a bank to finance my house my realtor suggested that I try Suntrust. I am SO thankful to her for that! My Loan Officer was wonderful! I the WHOLE application process via phone and email. The Loan Officer was always available to answer my questions. I even had his mobile number and he answered on weekends too! The whole process went VERY smoothly!
I had such a wonderful experience with my home loan that since then I have opened a checking and savings account with Suntrust, as well! I have had the same fabulous experience with the people in my local branch as I did with my Loan Officer!
I have recommended Suntrust to several friends, family members and coworkers since then!
We have our mortgage with SunTrust, and pretty much do all our banking with them. Customer service is absolutely exceptional. You can actually speak with a human being when you call them up! Not sure if it's just plain southern hospitality, but the employees are always friendly and go out of their way to provide you with the answers you are looking for. A few months back, they were going to initiate card usage fees, but ultimately decided not to after listening to their customers! Banking is pleasant, professional and meets all of our needs. Much better than a few of the larger, more corporate-type banking institutions out there.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.