If you are an authorized representative of U.S. Bank, please contact us to have your products included.
A friend recommended their mortgage so we gave it a try. I love to support the smaller company because I want more competition in the market. Looking back the few dollars we try to save ended up costing us more than using bigger bank. Mortgage process was a big mess. I shouldn't have but I gave them a second chance. The second time was even worse and we ended up with another mortgage company instead. After approval, how can you deny the loan? Their front end and back end mortgage people don't work well together so at the last minute we ended up loosing one of the house we liked. We did ended with a better house six month later but I imagine if you don't have the resources we do it would have been pretty sad. We had income and cash that we didn't use for the mortgage application since their us bank mortage specialist said my income and smaller down payment alone was enough. They didn't tell me that they were going to deny my loan and not tell me and stop responding to my call at the last minutes of closing. Unbelievable! From my experience that I learned stick to the bigger bank. They are bigger for a reason! Trying to support smaller community bank didn't save money or time or make me feel good after all the headaches and little fees that they are trying to get you for.
They won't remove the PMI even if you reach the 78% remaining of the balance. They insist that the only way to remove it is thru refinancing.
US Bank is a joke of a mortgage company. Every month we pay our mortgage faithfully online, and every month they have something new to try and make our payment late. It has ranged from system down for weeks at a time, our payment info disappears after it’s put into the system so we have no way of knowing if it processed, to so many other things. Tonight was the last straw. When we went to make our payment the system would not let it post today saying Friday was a weekend. The payment is due tomorrow, which is a Saturday, and Monday is a holiday. They would not allow to even pick a date that wasn’t for another 4 days! US Bank has sent no correspondence to us making us aware of this change and now want to stick us with a late fee. I would seriously be interested in working with a law firm to stop these predators from stealing money.
My value to mortgage ration is well below 80%. US Bank partnered with a bad appraisal company and won’t release it. I’ve paid for three appraisals, two of which value the home well under the 80% loan to value. Their appraiser it it around 85%. Looking for a new bank.
I purchased my home 2 years ago. US Bank is the holder of my loan. Since my purchase they have yearly increased my mortgage payment . Placed forced insurance and never notified me. I was unaware of any concerns with my Mortgage insurance. The mortgage company has has increased my payment in total of 563. Initially the original increase was due to an increase in my taxes, so I placed a Steadfast on my property so that my taxes were projected to be 788. However they charged me 993. The mortgage company has all of my contact information (email, phone, mailing address) the mortgage company did not assure that I was giving the adequate information within a time frame to adjust any and all issues. In addition the rep states the initial insurance company had an underwriting issue and the policy was dropped 3/31/18. Again, please remember I NEVER received notification. The rep stated a letter was mailed on 1/29/19, I questioned (why would it take 10 months to mail a notice?) no answer given. I requested to speak with a supervisor and was denied, the rep for the team lead on the line and then I asked him 5 times to get a supervisor in the line. At which point the line was disconnected.
Stay away from this bank, they are thieves! I had an escrow account for my home mortgage with them and they collected every month up front. Recently I refinanced my mortgage with another lender and paid off my mortgage with US Bank but the money sitting in my escrow account is not released. I have made 7 calls and still nothing happens. They hold my money hostage!!!! Stay away.
Sweeps money into “suspense” account when you pay in advance for the next month. So when you think you’ve paid. You’re really charged a late payment. Horrible costumer service
I made a payment and this low class bank cashed the check and proceeded to charge me a late fee and NEVER credited my account even though they cashed the check Way before it was ever late. They still haven't credited my account they are thieves!!!!
Id give you no stars if it were my choice. You screwed up my mortgage then denied it, customer service is nothing but a wall when trying to get things corrected. Still missing $300 from my escrow. I just spent $3k to refinance to another bank so YOU LOSE MY $350 a month in interest, and EVERY DAMN PENNY WAS WORTH IT. You guys are nothing but thieves. You seem to fit right in with how the government works, liars cheats and probably a bunch of pedo's. You are a disgrace to the United States, you should NOT have that in your name.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.