If you are an authorized representative of U.S. Bank, please contact us to have your products included.
Spam!! They mail you 3 letters a month about thier credit cards and now spam email to boot about he same damn card I don't want 7 years ago and dont want today. I only have a morgage with you, leave me alone!!
Closed on home 4 months ago, and lender sold loan to USBANK. USBANK is HORRIBLE! Antiquated service in EVERY regard. I'm always attempting to pay my mortgage 3-5 days EARLY, but login and receive this message: "Sorry, our system is currently unavailable. Please try again later." I literally try several times a day, up until the first day of the month when - after the 1st of every month - they apply $5.00 fee. When I call to explain what's happening to their customer service reps, offering to email them every print screen I've taken at each login attempt, they don't care and will not waive a fee. Hoping to join a class action lawsuit against USBANK for dishonest business practices in forcing customers into a late fee after the 1st of each month, after preventing customers of having the ability to pay online & on time! It's just plain wrong. Had no choice who my lender sold my loan to, and can't wait to switch from USBANK at the first opportunity! If you have a choice, do not choose US BANK!
My experience with US Bank has been a nightmare. I have a home that was partially damaged by another home that burned down next to me. Nine months later I have all the repairs done, my insurance company has been fine and my constant problem has been US Bank. Every time I get a check for reimbursement I have to send it to them and then it takes forever to get it sent back to me. Every time there are new excuses about why they can’t release the funds. I have sent reams of material to them but it is an ever-changing standard. I will never have anything to do with them again in my life .
FRAUDULENT AND INCONSISTENT ANSWERS from them every single time Their practices run like this (for home loans): The 1st banker will almost agrees to all the questions you propose and tell you darling you're perfect and qualify for whatever you want. Once you're LURED into the trap, the 1st crook will push you to the 2nd crook whom might or MIGHT NOT work for the bank (but has a US BAnk email address to look like he/she works for the bank). The 2nd crook probably cheated on his series 7 exam cuz he could never calculate the mortgage rate right (each time gives you different rate, like 6-7 times). For simple issues such as 'can you lock the rate tomorrow', the 2nd crook will tell you Yes Yes Yes and will never follow up. YOU are the ONE they EXPECT TO FOLLOW UP WITH OR DISAPPEAR FROM them because please don't bother the bank, it's busy drinking vodka shots or playing with their fingers at work. Then, if you follow up for an answer, it will drag on for 10 times more than a normal bank would need. If you DARE TO CALL and FOLLOW UP, sorry the voice messages have problems, they can't hear unless you copy some supervisors, then the next second, they suddenly can hear the messages. But, they will avoid your questions and call you at 4:59pm just so they can leave at 5pm and tell you they would give an answer on Monday. Next time you hear from them is in 2080. 'PLEASE JUST DISAPPEAR YOURSELF' - is all they ask for. So, we disappear and find another bank. BTW, 2nd crook has never responded or followed up after the initial contact. Now, the bank is living happily ever after. Let it stay in a fairy tale and wait for another financial crisis' kiss to wake it up.
Tried to prepay my 1/1/18 mortgage payment online to pull in the interest expense on my 2017 interest deductions to manage around the changing tax laws. It has been a nightmare. I wish I would have left it alone. The online tool can't handle the payment. I've called them 4 times now to fix and it still isn't fixed. So I paid the mortgage payment in December, but my online statement still says my 1/1/18 mortgage payment is due. To boot, I received a letter in the mail saying I still owed payment for 1/1/18. I guess the 4 people I spoke with couldn't craft a letter stating that my 1/1/18 bill was paid.
I have had nothing but excellent service from U.S. BANK in Oshkosh, WI. Everyone is always so friendly and eager to help. Julie walked me through the entire mortgage loan process and took the time to explain every detail on the application. She worked hard to get me the loan amount that I needed for my dream home. I will definitely be doing service with U.S. BANK again in the future!
My wife and I have been US Bank customers for a number of years. So, we decided we should go to them first when shopping for mortgages. The shopping stopped there. The customer service was great. The terms were agreeable. We were pre-approved for much more than we planned on spending, but it was nice to know there was a buffer. If we ever decide to get another mortgage, or if there are other financial products we need, US Bank will be one of the first options we look into.
This bank is absolutely horrible and the customer service is even worse. I went through cancer and was in the hospital for 6 months. I was so sick that I couldn't walk. I had 12 surgeries. I couldn't pay my mortgage and I asked for help with that. Anything I could do to keep my home. Half of the time, I couldn't even reach someone on the phone, or after being put on hold for an hour and half (while I'm in the hospital with a feeding tube) I reached someone who raised their voice to me. It was such a mess and no one in customer service seemed to know what they were doing, or care about the issue I was having. My children and I lost our home. Since, we've switched to Community First Bank and purchased land and are building a cabin that's almost finishedl Seriously, stay away from U.S. Bank!
I use U.S. Bank for my mortgage and have been 100% satisfied with their services. It is very easy to submit my payments each month through the customer portal, and the rates are exceptional. I would highly recommend U.S. Bank to friends and family who are looking for a trustworthy mortgage lender. Very satisfied!
I am an existing US Bank home mortgage holder for the last 13 years. Due to the recent low interest rates I have decided to refinance my home and have contacted US Bank to get a quotation from them. The customer service people have been professional in giving me a verbal estimate on refinancing quotes. The problem comes when I ask them to send me the information to my e-mail address. Despite promising 2 different times to e-mail me a quote, nothing has happened. It sounds like they send the request to their mortgage brokers who fail to act upon it. Considering I am an existing customer, have the highest credit score possible, and am trying to refinance a substantial mortgage you would think that they would react to earn the closing fees and retain me as a customer. Apparently not, so I am shopping it with other mortgage companies and giving US Bank a negative rating for such a simple customer service blunder.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.