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My experience with USAA involves showing numerous homes to a buyer, then having him go to the USAA bank for his pre approval. USAA then "ASSIGNED" an agent to him. He then put in his offer with this agent he'd never met, who was not from the area, and didn't know it. This agent paid USAA 40% for the priviledge of stealing my client. From that USAA gave my client a kickback of $900. That's right, USAA made 5x more money from the agent than they gave the buyer. And I got paid nothing. In addition, they charged this vet points on his loan. He would have saved MORE MONEY going to a different back, but "HEY SOLDIER BOY!!! REBATE!!!!" Way to go, USAA?
I have been banking with USAA Federal Savings Bank for many years...decades to be exact. Not long ago I was closing out a home equity line of credit with them. The payment for the account was delayed by my local savings bank when an employee allowed the payment instructions to fall behind a desk. That made my payment to USAA late. USAA honored the late payment as though it was posted on time accepting my explanation. This attitude of providing outstanding customer service is why I have remained with USAA Federal Savings Bank through all of these years.
In all i believe that USAA is a great bank but I have had some issues with USAA on trying to get a mortgage loan. I have been with USAA since 2009. I did not like that they do not want to help buyers who do not have credit. I have never wanted to have a credit card or any loans like that because I do not like debt but it's not sufficient enough to get help from the bank. I also do not like the fact that you have to do everything online instead of speaking to people face to face.
I have been a member of USAA Bank since my husband joined the Army in 2006. We have always had a good experience with the customer service and quick response time. In 2011 we decided to buy a house, but my husband was currently deployed and stationed overseas. We worked with USAA and their mortgage team to help us get the house under contract and got the appraisal finalized (which fell through at one point) to get everything situated. We got approved for our loan and went out and bought the house of our dreams (well my dreams since my husband hadn't seen it yet!) and they helped us through the entire process. I was told to send in what paperwork when I needed to, and they were extremely helpful and diligent. I was extremely happy with their service and would recommend it to my friends!
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