I represent a home buyer who applied with Wells Fargo Mortgage in May 27, 2019 On August 11, 2019 our offer was accepted on a home. During the month of August, I reminded the Loan Officer Brandon Kwiatek and his manager Ryan Butler that we will need to know if this Home Loan is completely 100% Approved because of the 25 Days on the 3rd Party Addendum deadline. My buyer was repeatedly told by Loan Officer that WF was still "verifying employment". This continued into month of September to still continue to "verifying employment". Wells Fargo customer service has totally been a great disappointment in the lack of urgency to their customers. Communication. Phone calls are Never Answered to Loan Officer Brandon and Underwriter Margarita. Only when message is left to Ryan Butler that calls are returned to my home buyer. Communication appears to be One-Way, whenever Wells Fargo is ready to call you. Realtors are not allowed in communication despite TILA-RESPA Authorization. $600 Charge for Appraisal before Loan is Approved. / Credit Report Not Released to Customer. Would it be more prudent to know if the Loan is 100% Approved BEFORE you charge the customer Appraisal Fee? On Sept 4, I asked if the Loan has been 100% Approved or Not. We only get the same excuse of "still processing the loan", so Wells Fargo underwriter cancels the loan without any written permission or consent from Home Buyer. No document was every sent to my buyer "to Cancel" the loan. We requested a Denial letter if underwriting could not approve this loan and Wells Fargo manager and underwriters refused to issue a denial letter. As of Sept 19, 2019 this loan is still Not Approved or Denied. What detestable and disappointing service from this bank. What a way to treat customers and real estate professionals! Do Not Use This Mortgage Lender.
Customer service is the worst and lives up to the negative reputation you are reading in the press. They do not return phone calls and constantly give you the run around. Taiya Glas and her supervisor Jamie Thompson offer no help and side step issues without addressing. Worst Bank ever
I had a contract with a homeowner. Wells Fargo foreclosed but agreed to honor the contract. The homeowners insurance company paid on the claim but Wells Fargo won’t pay me. They stole well over $60,000
No help for hurricane victims. Will defer 3 payments 90 days, but at 90 days, all 3 payments are due. That helps no one that has been devistated. Other establishments are deferring to the end of the loan.
I am a Real Estate broker, representing the Seller in a real estate transaction. The buyer elected to use Wells Fargo for their financing. After the contract was submitted to Wells Fargo so that they could begin working on the file, the file sat in limbo (from 7/21 - 8/13) before being sent to processing. The buyer's agent and myself both tried to contact the bank on multiple occasions to get an update, only to NEVER get a response. Finally on 8/7, I received an email from the loan officer stating that she had been out of the office for health reasons. I never got an out of office message and apparently there was no back-up taking care of her workload while she was out. After an additional week of no updates, I reached out to the branch manager and was told that they would escalate the file, but that they couldn't really talk to me about any details, as I wasn't the buyer or their agent. Keep in mind, I was not asking for any specific NPI or buyer details, but only enough information to pass along and set an expectation for my Seller. My Seller was counting on this deal to close on time, as she was taking a new job in Texas and was originally supposed to be there on 8/27. The whole reason she was selling her home to begin with. Finally, Wells Fargo sent the documentation to the closing attorney, stating that closing would be set for 9/13. When pressed to try and escalate, Wells Fargo told the closing attorney that they could possibly move closing up to 9/10, but he never heard back from them. On 9/12, all of the sudden each of the signatures that Wells Fargo had on the documents we provided all "disappeared", at which point they requested the documents be re-signed. After sending and re-sending the same exact documents, FINALLY, they saw the signatures. At 9:15 pm the night before closing, the loan officer sent out an email stating that there had been a "miscommunication" and that the file was still in underwriting, pending approval. Closing could not occur the next day and it would have to be sometime the following week. At this point, I escalated to the Office of the President at Wells Fargo and received a call from Nicholas Franck. Apparently an executive "Resolution Specialist". After being presented with the evidence showing that Wells Fargo had dropped the ball, he essentially washed his hands of the situation and was sure to tell me that, while unfortunate, Wells Fargo doesn't really care about the impact to the Seller because they are not Wells Fargo's customer. He also went as far as stating that he felt Wells Fargo did a great job because all they could see is that the application was started on 8/13 and that they were able to get it clear to close in 30 days. He refused to acknowledge the PROOF I sent him showing that the application was completed on 7/7/18 and that the contract was sent to the LO on 7/21. He did volunteer to coordinate a closing for my Seller, as she could no longer wait to start her new job in Texas. He stated that it would be easy for them to set up a closing for her when she got there. I told him that we would need for him to take care of coordinating her closing, but I had to send two additional emails and leave an additional voicemail for him because he did not respond. When Nicholas finally DID call me back, he volunteered no help at all, simply stating "Wells Fargo only needs one document from your Seller and the closing attorney already has it. Try to get it worked out with them". If you are a home Buyer, steer clear. If you are a home Seller, I urge that you CAREFULLY consider any offers you receive from a buyer who wishes to use Wells Fargo. If you are a real estate broker, I suggest you consider recommending one of your other preferred lenders. After a 14 year career in mortgage and banking and over 45 Real Estate transactions as a RE Broker over the past 2.5 years, this was BY FAR the worst transaction I have ever been a part of. The way way Wells Fargo handled it was embarrassingly poor.
I called requesting a quote and thankfully was wise enough to jot down all the information they verbally provided. When it was time to provide a Good Faith Estimate, they were charging me outrageous fees and adding $6,600 on top of my closing fees on top of the actual closing fees. They were asking me to provide a competitor quote to remove all those fees that are irrelevant to begin with. They will also say that you can "take your appraisal with you because you're buying it" and they will keep your appraisal HOSTAGE if they feel like it! total liars and disgusting business practices. Never have banked with them, and after this.. NEVER WILL!
We recently refinanced our mortgage through Wells Fargo. It was a smooth, easy process. Much easier than I had anticipated. The paperwork was quickly sent to us, and we faxed it back. We kept in touch with them a few times a week during the process, and they promptly returned our calls to answer any questions we had. The appraisal was easy to set up and completed in a timely manner. When we closed, they sent an agent to our house to sign paperwork with us, which was great since we have kids and didn't have to worry about finding a sitter. We got a great rate, and are saving a ton of money. I would definitely finance a mortgage with Wells Fargo again!
Having been dealing with wells Fargo for the last 3 years, I will have to say that they are a pretty decent bank. They actually call me every 6-12 months to make sure that I am satisfied with everything that they are doing. If I have any questions they are very easy to get a hold of. I also receive my statements very promptly. Overall a really good bank.
I have had my mortgage with Wells Fargo for about two years now. They have been great. I was 5 days late once on accident and they were great about it. I didn’t have to pay a late fee or anything. They were very understanding on the phone. The wait time to talk to a person was not that bad either. My checking account is with another bank but it is still real easy to make a payment on Wells Fargo’s website. My interest rate is rock bottom and I had no trouble getting a mortgage through them. I did a VA loan with them and it was pretty easy. Overall I would highly recommend Wells Fargo and I may move my checking to them in the future.
My wife and I were seeking a good mortgage rate for our first home. We sought advice from a friend and he suggested a well-known firm. Needless to say, we weren't happy with the rate we sought. Our apartment was close to a Wells Fargo that used to be a Wachovia so we figured we'd take a chance and see what they were offering. After the loan officer took at look at our financials and credit history, he helped us secure a very reasonable rate. They were very helpful in the mortgage and we have not had any issues with rates changing on us. For our credit worthiness we received a very good rate that we just recently were able to refinance to a lower rate with another lender. If you need a home loan, I would definitely recommend checking out Wells Fargo.
You can find information on the 30 year rates and schedule a refinance consultation using this link: https://www.wellsfargo.com/mortgage/rates/ .
The bank writes up your mortgage terms, including your interest, based on the amount of your down payment. So if you change your mind about that, the bank would probably have to draw up a new contract.
Please visit the following link to find all the details regarding Wells Fargo’s 5/1 ARM: https://www.wellsfargo.com/mortgage/rates/purchase-assumptions?prod=6.
Generally, Wells Fargo only requires an escrow account if your down payment was less than 20%. But this may vary from consumer from consumer, so to find out for sure, please give customer service a call at 1-800-357-6675.
Wells Fargo offers debt consolidation; you can consolidate multiple credit accounts into one new loan with a single payment. Please find out more details here: https://www.wellsfargo.com/goals-credit/smarter-credit/consider-debt-consolidation/.
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.