WSFS Bank Mortgage Rates

Provided an unrealistic appraisal for initial loan & then a much lower appraisal when interested in refinancing due to much lower interest rates available

WSFS = THE ABSOLUTE WORST CUSTOMER SERVICE. I have had multiple loans, mortgages and credit card accounts with multiple large scale financial agencies...(Capital One, USAA, Wells Fargo, Chase) over the years and never once have any of them subjected to me to the ridiculousness that WSFS has. I have excellent credit and excellent payment history on all of my accounts. I was attempting to pay off a HELOC that had been sold to WSFS after the refinance. It took 3 days, 4 phone calls and the submission of a derogatory cutomer service feedback quiz just to get a payoff amount. I had the payoff check overnighted the very next day after receiving the payoff. 10 days after WSFS posted the payoff check and I still cannot get a letter or official documentation of any kind, acknowledging the pay off. They have adjusted the balance to zero on the day they posted the check. They have cashed the check and received the fund to pay off the loan but they refuse to give me any documentation confirming it for another 4 days. Any time I have to call, I get the same scripted answer about their "protocols". Absolute insanity! If you have any chance of avoiding WSFS, please, for the love of all things holy, save yourself the trouble and steer clear.

Worst payment system ever!!!! Nice people, but totally clueless and unable to resolve any problem - like nailing Jello to the wall. Would give a minus 1 rating if possible.

My mortgage loan was sold to WSFS last year. The WSFS loan department is run like they are stuck in 1950. I think they need new software and the ability to produce modern, well organized, intuitive account statements. Their employees are cordial but not knowedgable about modern consumer banking standards and practices. If WSFS owns your mortgage note, pray that they sell it to a real bank as soon as possible.