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American Express

@AmericanExpress

Rating: 4

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http://www.americanexpress.com

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American Express Reviews & Info

Since their earliest days, American Express has strived to find new ways to enrich their customers’ lives, have their backs and provide their special brand of service, in ways both big and small. Even as their business transformed – from freight forwarding to travel to cards to innovative digital products and services – one thing has remained constant: Their unwavering commitment to earn their customers’ loyalty for the long haul. That standard of excellence guides them today. They promise to understand, respect and back their customers, and help them on their personal journeys. American Express is a leading global payments, network and travel company founded in 1850. Since its founding in 1850, American Express has conducted business according to several guiding principles that over the years have become inextricably linked with the company's brand, products, services and perhaps most notably its people.

Other Names Used: AmEx, American Express Bank, American Express Centurion Bank, IDS Deposit Corporation

Contact:

4315 South 2700 West
Salt Lake City, UT 84184

Main: 800-528-4800

Online Banking:

Yes

Products:

Business Services
Credit Cards
Investments

American Express Review Highlights

3.9

20,313 Reviews

5 Stars

37%

4 Stars

34%

3 Stars

19%

2 Stars

6%

1 Stars

5%

TOTAL RECOMMENDATIONS 32

American Express Reviews

Sort by: Date | Rating | Wallet Points | Usefulness

YesUsefulNo1

5

By: raimundoazevedo

It is the only card that I pay my income , I just set an auto pay for my income and that is it, I do not have to worry about. the U$95 annual fee is only U$7.91 monthly. I am not sorry since I got it.

April 15, 2019 · Flag

Product: American Express® Green Card

YesUsefulNo2

5

By: Hayseed13

I am all-in with American Express!
I went years paying for everything with cash & debit cards, and had no credit cards. l work an average job, have no debt and pay every bill on time, because I was raised that way. Last year I was at my bank for unrelated business, and was asked if I was interested in applying for a credit card, I said "sure, why not?". Shortly after, the "declined" letter… show more

March 30, 2019 · Flag

Product: Blue Cash Everyday® Card from American Express

YesUsefulNo0

5

By: frankh_85

There is no other company with the amazing reputation or customer service like AMEX. If you are a responsible borrower and pay in full every month, the benefits are stellar. AMEX Green Charge Card was my first and only card right out of college, and they continue to be prominent in my wallet 30 years later. I now have the Platinum, Gold, Delta Platinum, Everyday and Blue Cash Everyday cards.

March 29, 2019 · Flag

Product: Credit Cards

YesUsefulNo0

1

By: aemerson

The balance transfer limit is much lower than the actual credit limit they give you. If you are approved for a $10,000 credit limit, they won't allow you to transfer over that amount. The balance transfer amount will probably be less than half of that. This is nowhere in their cardmember agreement. And, even if you pay down that transferred balance, they won't allow you to transfer over additional balances.

March 28, 2019 · Flag

Product: The Amex EveryDay® Credit Card from American Express

YesUsefulNo0

1

By: Caroldawson

I lost my husband in January of 2019. Our daughter was getting married in February, and our AMX charges were a bit higher due to wedding expenses. I contacted American Express because my husband paid his bill automatically from one of HIS bank accounts. I called the company to ask that a paper statement be sent to me, so I could pay what he owed. Let me be clear, I had a card on this… show more

March 8, 2019 · Flag

Product: Credit Cards

YesUsefulNo0

1

By: lilmark061707

They are scum and trying to get your money. They charged you fees $5.95 monthly either you use it or not. So basically you are giving your money to them to pay their customer service. So, Pls. Don't buy this card.

March 6, 2019 · Flag

Product: American Express Serve®

YesUsefulNo-1

5

By: onestoparchery

Great Card. Would love to have it. Cash back every purchase. Generous credit line. Great rates and points incentives. Great for solving Debt issues. Great for transferring balances from other cards.

March 4, 2019 · Flag

Product: Blue Cash Everyday® Card from American Express

YesUsefulNo0

4

By: ran_gu

I already have bluecash with 30k limit . Applied for this got approved for 15 k however credit limit for blue cash was reduced to 15k immediately when checked online. Any idea why my limit on blue cash was reduced?

February 27, 2019 · Flag

Product: The Amex EveryDay® Credit Card from American Express

YesUsefulNo0

1

By: dondiva3001

My direct deposits are never consistent! I was told to call my employer. They said the notify the same time every two weeks and still have never received a deposit two days early! Their company always manages to take their fee on time! About to cancel after my check is deposited for the last time and just be done with it!!!!

February 21, 2019 · Flag

Product: American Express Serve®

YesUsefulNo1

1

By: bbrown91288

Like most other people I have been a victim of fraud and American Express Serve is doing nothing about it. My question is why do the charges need to post before they are disputed? Once i realized my card had been cloned and used fraudulently on Feb 7 I called right away and all the charges were still pending. They told me they could not begin the dispute process until they posted! Why is there… show more

February 15, 2019 · Flag

Product: American Express Serve®

YesUsefulNo0

2

By: teethomas97

Card has some good qualities but you can't pay for had at the pump other wise it takes almost all your money off if you use it more than once in a month and takes almost a whole day to return to you. Customer service sucks overall have a had a few nice people to deal with. If someone returns money back to you they will post it and then place on hold so you… show more

February 13, 2019 · Flag

Product: Bluebird Prepaid Card

YesUsefulNo0

1

By: xardioso

Signed up and agreed to pay the ludicrous annual fee because they offered 100k points. They ended up denying me the points for some total BS reason, but I still had to pay the fee. Plus, the benefits are not very good. "Free" stuff you don't need isn't such a great deal when you're paying through the nose for it. Stay far away!

February 10, 2019 · Flag

Product: Credit Cards

YesUsefulNo0

3

By: Nicolerakich1

I have had a Bluebird account since 2012 (it is now 2019).
I have never been charged a fee aside from out-of-network ATM fees.
My checks were all free until 2016ish, but I use them so rarely that I still have all of the free ones.
However...
Everything is done online or at Walmart, and if you hate Walmart as much as I do you'll feel me here.
If you want to deposit cash you have… show more

February 6, 2019 · Flag

Product: Bluebird Prepaid Card

YesUsefulNo0

1

By: kish_park

Please be aware that if you are applying this card for Balance transfers, there is an internal limit. 25% of your credit limit is your balance transfer limit. Example: If your credit limit is $20000, your balance transfer limit is $5000.

February 4, 2019 · Flag

Product: The Amex EveryDay® Credit Card from American Express

YesUsefulNo2

5

By: johnk_367

Finally Have my foot in the door with this AMEX card. Approved yesterday!

My credit isn't the best - EX-662 TU-629 EQ-638. (there is hope for us all)
26 months since I last missed a payment.

My odds on this site were poor and fair on credit karma for those looking into this card.

Initial line of credit is only $1000 which is small to some but a start to someone who has an indigo card and avant in… show more

February 4, 2019 · Flag

Product: The Amex EveryDay® Credit Card from American Express

YesUsefulNo1

1

By: alfredol_14

wallet hub suggest me to apply to this card, it still doing it.. and i got denied with a good credit fico 713 and only 3 credit card with 16% of utilization on it.. maybe is because my history in experian is not much... beware..

February 2, 2019 · Flag

Product: American Express Cash Magnet® Card

YesUsefulNo0

1

By: p_olejnik

Watch out for these guys, the lie. Advertised a balance transfer limit of $7,000, then after applying, they only give $5,000. Shame on American Express for falsely advertising balance transfer limits.

February 1, 2019 · Flag

Product: Amex EveryDay® Preferred Credit Card

YesUsefulNo0

1

By: lisanallen85

They have no human customer service and then when you finally figure out how to get a person they don't speak English! Are they based in India?! I've been trying to get my money from a fraudulent transaction since January 16 First off I was on hold over an hour every time I call but was lied too and the non-english speaking customer service have no idea what the hell there doing and are extremely… show more

January 31, 2019 · Flag

Product: American Express Serve®

03/08/19

s_summerson

@bbrown91288 congrats on getting yours resolved. Mine, still not so much sadly. I contacted BBB & FDIC which both received a response today that they still would not be refunding money. I sent email to CEO but it kept getting returned. I'm not sure where to go from here. I hate to let go of my money but cannot find anyone to help. Very frustrating!!

03/06/19

bbrown91288

@s_summerson Hi. I received my money back on 02/22/2019 which was not bad judging the fact that i received the declaration of fraud claim on 02/21 submitted it back right away with police report, a nice nasty letter and a copy of all fraudulent charges made on my account. I attached all that and uploaded via the Amex serve website. Needless to say the next day I received an email stating the fraud investigation was… show more

02/27/19

s_summerson

Have either of you had any luck? We have filed our first claim on fraud on December 20 (done this 3x now). Have spoke to someone at executive office & today she told us that they cant do anything more to help. I am beyond pissed!! $3300 is a big deal to me and my family & cannot find anyone to help get our money back on charges that were neither done by us nor… show more

View 1 more

YesUsefulNo0

1

By: ezaneats42

I have excellent credit. Where is your card for ppl with over 800 on their credit score? All I see is piddling bs for 'good' credit-- wheres your balls??? You can't get it together to offer different cards to different credit score worthyness you can bite me.

January 29, 2019 · Flag

Product: The Amex EveryDay® Credit Card from American Express

YesUsefulNo0

1

By: SR2123

I wish I had read the other reviews regarding the "No Fee" balance transfer before I applied. I was given a $2000 credit limit which makes the card useless for balance transfers, and I have good credit! I applied for an increase and was told that you have to have been a member for 60 days before you can get an increase. What???? Closing the account but now that application will show up on my… show more

January 28, 2019 · Flag

Product: The Amex EveryDay® Credit Card from American Express

YesUsefulNo0

1

By: lisa_barry

I would avoid ever having an American Express card altogether. 8 years ago I was briefly unemployed and unable to pay any of my credit cards. I had a Discover, Visa, Mastercard, store cards, and Amex. I missed payments for 4 months. Not good I realize, but what are you going to do? Pay your rent and utilities or your credit cards? So, when I got a job after 4 months I was able to… show more

January 24, 2019 · Flag

Product: Credit Cards

YesUsefulNo1

1

By: FaithIsQueen

The Serve card is a POS.
Forewarning if you use this card you can't get cash back anywhere!!!
You can use the money transfer feature and you can transfer money to yourself but its $16.99, per every $2500, To Get Your Own Money!!!

January 22, 2019 · Flag

Product: American Express Serve®

YesUsefulNo1

2

By: positivep12

People out there lying about this card.
They hold your refunds for 7days.
They charge 2.50 for each atm transaction.
There’s no chip on the card so bank atm don’t accept it. And the so called free atm locations are, If accurate, Inconveniently located.
I’ve been with AMEX for over 6 years and nothing has gotten better.
The only plus, is getting your direct deposit early.
Not worth the charge backs by my credit card… show more

January 22, 2019 · Flag

Product: American Express Serve®

YesUsefulNo0

1

By: giuseppep_1

Stay away that is all i have to say. The reason been why I dont tell my story is beause there too many mistakes they made that iof I write them I will never end. So a wise advice stay away if you dont have to have one of this account. You will be glad you did

January 20, 2019 · Flag

Product: Credit Cards

YesUsefulNo1

1

By: shortstop1326

I honestly think that the people who give this card a good rating are somehow affiliated with the company or just haven't been burned yet. I noticed some people said that in most cases it was user error or something the person did wrong. To those people, I just ask you to believe me and think of this scenario. I went to the ATM, the ATM was not out of money or malfunctioning because the… show more

January 18, 2019 · Flag

Product: American Express Serve®

01/28/19

shortstop1326

Hi everyone, just wanted to update that after 21 days I was given a provisional credit for the money I never received from ATM.. I was really scared I'd gotten scammed so at least amex serve is not a complete scam! I still closed the account. It shouldn't take 21 days to realize through an investigation that a person never received money from an ATM.. I expected 10-14 business days because most prepaid cards take… show more

01/28/19

shortstop1326

Hi bluejay, I don't know if we have the same type of card. The server card is only a credit card in terms of how the payments are processed.. Meaning, I load money or direct deposit to the serve card like a prepaid debit card except it's "run" as a credit purchase... Amex credit cards with lines of credit work fine as you stated... However, it's my understanding that the serve cards were "sold to… show more

01/21/19

bluejay

HI i read your comment im not with the company iv been with american express almost a year i haven't had any problems with my cards i love my cards its boosted my credit score to 740 i pay my accounts 4 days before the due date so iv never been late on my cards and they have treated me very well i give them a five star. And for the atm you can only… show more

View 1 more

YesUsefulNo1

1

By: benjamintrif79

Don't do business with them. When you get a refund you have to wait up to 15 days. Let's say for example you do a Walmart return for 20 bucks it will go back to your account in 3 days and the minute it gets returned serve puts a hold on it for additional 7 days. So what ever money you get back from who ever serve puts it on review for 7 days. And… show more

January 10, 2019 · Flag

Product: American Express Serve®

YesUsefulNo1

1

By: ccsallen

Lounge access is supposedly one of the major benefits, right? Check out the reviews of Priority Pass lounges with an average of 1-2 stars. Priority Pass is a sneaky setup where they can post charges to your card without permission. Several times they "overcounted" my number of guests and charges appeared on my card a week later. No notification, no signature, not even a bill! Such a scam!

January 9, 2019 · Flag

Product: The Platinum Card® from American Express

YesUsefulNo5

5

By: ronman32100

This is a cash back card 1.5% on EVERYTHING. With recent news of credit card companies cutting back on rewards on their high percentage points card, this simple 1.5% still stays....on everything. Actually not bad at all and I dont have to figure out which categories to use this on since I just use it on everything.... and I still get 1.5% cash back. I know it does not sound much to other people but… show more

January 6, 2019 · Flag

Product: American Express Cash Magnet® Card

YesUsefulNo1

1

By: rwhite

dont get this card. its not worth the hassle, there is a fee for this a fee for that, they put bogus transactions on your card and expect you not to know...good thing i watched my transactions...4 fraud transactions that just appeared, from WISH.com, shutterfly ,and two from fingerhut freshstart..they said I HAD TO fill out paperwork that would take 45 days to review AND anything that was not already paid would have to wait.… show more

January 5, 2019 · Flag

Product: American Express Serve®

YesUsefulNo0

1

By: jen1030

This company is TERRIBLE. They put holds on basically everything in order to collect additional interest off your money. Returned merchandise They have a "7 day merchandise review" hold before they give you your money. Companies that release holds (like hotel's); 8 day hold. Also, used this card in Vegas. The resort puts a $50 per day hold on the card for incidents, which gets returned. Apparently Amex Serve also increases all hotel and resort… show more

January 4, 2019 · Flag

Product: American Express Serve®

YesUsefulNo2

3

By: bhawkins57

i was approved for an adjusted cash magnet card with a fair credit rating. is this not true ? the reply above says you need a 700 plus rating. it asked me if i would like my card number sent now and i said yes, to see if it was real. none of the verification numbers worked, but i also cannot find that spot in this web site again. i had to pick a rating… show more

December 28, 2018 · Flag

Product: American Express Cash Magnet® Card

YesUsefulNo0

1

By: girls1516

this is a horrible company. the customer service people lie. I have told at least 30 people who are gonna close their account with them. shady companies like this one. Should not be allowed to be in business.

December 27, 2018 · Flag

Product: Bluebird Prepaid Card

YesUsefulNo2

5

By: erisawachikadcuo

This card is pretty cool. Just the standard go to card for everything if you like the simplicity which I enjoy. I do understand other people out there are churners trying to churn cards, but this AMEX Cash Magnet is not one of those and its just daily use. I like the design logo. Yes the BCE can offer higher perks but some purchases may not be eligible but with Cash Magnet AMEX, everything is… show more

December 25, 2018 · Flag

Product: American Express Cash Magnet® Card

YesUsefulNo1

1

By: bryona_2

wallethub said i had a good apv odds good i give a 0* to wallethub if you're looking to boost your score in lower utilisation look into Synchrony .Synchrony Bank has their own credit cards and does most of the Big Chain store

December 24, 2018 · Flag

Product: American Express Cash Magnet® Card

YesUsefulNo0

1

By: billharvin

American Express doesn't provide customer protection. They are more interested in the vendor than the card holder. DO NOT RELY ON AMERICAN EXPRESS FOR TRAVEL - this is a false assumption.
American Express allowed a hotel to steal $700 from me, when reservation was cancelled and we didn't stay at the hotel

December 21, 2018 · Flag

Product: Credit Cards

YesUsefulNo2

1

By: ycl1014

They use "No Fee" BT as a sales pitch. Here's the catch, no matter how high is your credit line, the maximum transfer amount is only $7,500. Very misleading. Also, the funds take a long time to be transferred to this card.

December 19, 2018 · Flag

Product: The Amex EveryDay® Credit Card from American Express

YesUsefulNo1

1

By: tommiegr01

I'm sickened by American Express Serve. I filed a claim on October 23,2018 for almost $1300. I was just informed that my claim was denied and my account had been permanently suspended. I gave them a copy of the police report that my card was stolen and used. And proof that I was not the one that made the transactions. It's Christmas time and now my family will be doing without Christmas thanks to AmExpress… show more

December 18, 2018 · Flag

Product: American Express Serve®

02/15/19

bbrown91288

just wondering if you every got this taken care of? Im currently going through something similar where my card was cloned and now I'm out of 1800.

12/23/18

evoltokyo

Here’s what I had to do... I filed a complaint with the FDIC... the FDIC directed my complaint to another agency and they handled the rest... shortly after I got a email from Amex serve stating that they restored my account and refunded the money... haven’t had any problems out of them since..

YesUsefulNo1

1

By: maura_corcoran

If I could give no stars, I would. The worst customer service ever. I have been an AmEx card holder for over 20 years and purchased the Serve card for a family member so I could get them money in emergency situations. AmEx blocked my debit card on a weekly basis and their help desk were clueless as to why and how to fix it. The last straw was that they rejected my debit card… show more

December 18, 2018 · Flag

Product: American Express Serve®

YesUsefulNo0

1

By: tialynn46

Save yourself a lot of stress, don't use this card. I got hacked for $1500.00 while the representative watched it happening and all she did was say " oh my, I'm so sorry this is happening to you". I have been GUARANTEED by one of their supervisors in the dispute department on Dec. 7 2018 that I would have my money back in 24-48 hours. While following up on Dec. 10 I was guaranteed by… show more

December 13, 2018 · Flag

Product: American Express Serve®

YesUsefulNo0

1

By: 183mailbox

Original agreement included balance transfer. But I was refused.
When I tried to dispute an unsatisfactory purchase, I spent hours trying to find out the process and when I learned the latter I had a huge number of confusing forms to complete.
waste of time and money!!!

December 9, 2018 · Flag

Product: Credit Cards

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