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TCF Bank

@TCFCares

Rating: 2.5

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194 Reviews - Submit Your Rating

http://www.tcfbank.com

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TCF Bank Reviews & Info

TCF strives to consistently deliver superior performance by providing the essential means to enhance the rhythm of customers’ lives and help them achieve their goals. Unified by the passion to act as an ally of their customers, they lend prudently in diverse, niche segments and fund these assets through core deposits, both generated through a great customer experience within their communities. They will be a sound, well-capitalized, principled bank that gathers core deposits and lends under the fundamental concept of diversification that enables them to consistently achieve superior results for their employees, customers and shareholders.

Other Names Used: Bank of Chicago, Bank of Chicago-Lakeshore, Bank of Chicago-Little Village/Banco de Chicago-La Villita, Bay Federal Savings and Loan Association, Capitol Federal Savings of America, Carlton County Federal Savings and Loan Association, Citizens Savings and Loan Association, Crane Savings and Loan Association, Dollar Federal Savings Bank, First Federal Savings Bank and Trust

Contact:

2508 South Louise Avenue
Sioux Falls, SD 57106

Main: 800-823-2265

Branch Locations:

South Dakota, Arizona, Colorado, Illinois, Indiana, Michigan, Minnesota, Wisconsin

Online Banking:

Yes

Products:

Business Services
Car Loans
Checking
Credit Cards
Home Equity

Investments
Mortgages
Personal Loans
Prepaid Cards
Savings & CDs

TCF Bank Review Highlights

2.7

194 Reviews

5 Stars

17%

4 Stars

14%

3 Stars

24%

2 Stars

15%

1 Stars

30%

TOTAL RECOMMENDATIONS 34

TCF Bank Reviews

Sort by: Date | Rating | Wallet Points | Usefulness

YesUsefulNo0

1

By: emari_pmp

Worst bank ever... they fool you with protection plans that charge more and protect less! They could reverse a $37 overdraft charge, but won't reverse $10 fee even when it is due to their own app mistake because you signed an agreement! Losing a good old customer with a high turnover account over $10 dispute! Well done customer support!! IT IS A MATTER OF PRINCIPLE NOT THE TEN BUCKS! Definitely taking my business elsewhere!

April 5, 2019 · Flag

Product: Checking

YesUsefulNo0

1

By: elb1986

Poor experience overall. Little functionality on online banking portal, no digital statements or records. Due to the lack of online banking functionality, it was difficult to get accurate information about the current account balance and escrow balance. Terrible experience when our condo was moved into a flood zone. TCF escrow dept. purchased the most expensive flood insurance policy possible to cover our mortgage. I have since closed my account.

April 2, 2019 · Flag

Product: Mortgages

YesUsefulNo0

5

By: ritchie_toni

I am new to tcf bank and have read some very poor reviews. Well let me be one to say I bank at TCF on Signal Butte in Mesa AZ and they are great people working there. They are very professional and pleasant. I give them a thumbs up.

March 25, 2019 · Flag

Product: Checking

YesUsefulNo0

1

By: sarahedolss

Tcf bank is awful!! DO NOT DO NOT DO NOT DO NOT Bank with TCF Bank!!!!

Please see somw of the issues I've encountered. Again, these are just sokme and not all. See below:

No access to a manager. Was told a manager would follow-up, no manager has or ever did follow up.

Reps and leads avoiding my questions and requests. They wasted over 30 mins of my time. Not respecting my time and making it completely inconvenient… show more

March 16, 2019 · Flag

Product: Checking

YesUsefulNo0

1

By: cyncarver525

Worst month of banking imaginable. Poor customer service while opening account in branch due to reps passing me off three times. They had to call me afterwards clarify personal information. Debit card marked 'potentially compromised' two days after opening my account. I received new card with no explaination and no pin number. I assumed it was due to the mix up when i opened my account. I didn't find out until unauthorized charge appeared. Supervisor… show more

March 7, 2019 · Flag

Product: Checking

YesUsefulNo0

1

By: nibbles1920

I absolutely hate having the tcf app. It is probably the worst app i have on my phone. Today is friday at 7am, im about to head off to work and i like to check my account balance, well today tcf decided to do some type of bullshit update where i cant even log in to see my own money. No heads up, no nothing! Who wants to put money somewhere and not be able… show more

March 1, 2019 · Flag

Product: Checking

YesUsefulNo0

1

By: jahhuit

My daughter had some money transferred from he college so that she could register for classes. The money was there one day and disappeared the next without a trace. After several attempts during her Christmas break a period of about 20 days they finally tracked it down. Told her it would be available the next day and of course it wasnt. Today the 19th of January she's going back there again. Classes start in 3… show more

January 19, 2019 · Flag

YesUsefulNo0

1

By: kh1070

very poor employee training. teller makes mistake and bank can not fix the issue, very unsatisfied service. ..teller closed my ZEO account before transferring balance fund to my TCF checking account and fund has been on hold. when the teller who closed my ZEO account she told me TCF will mail the check within 2-3 days. I was unsatisfied with her service but went home and I waited 10 business days and went back to… show more

November 26, 2018 · Flag

Product: Prepaid Cards

YesUsefulNo0

1

By: jymarie013

TCFs bank subsidiary Gateway One auto loan is a predatory lender, RUNNN do not walk! I know someone who recently & very unexpectedly lost her husband. She was NOT co-signer on a loan, and surrender the vehicle immediately. She is protected by law under surviving spousal rights and they continue to harass her about paying 5,000 or so on the loan. This woman does not have a degree and is working 40+ hours a week… show more

November 7, 2018 · Flag

Product: Car Loans

YesUsefulNo0

1

By: themanrich2

Got this card the worst card ever I would suggest any other card other than this. They treat you like a child with your own money. And put a ten day blocks on your card if you miss a payment even after you pay the balance.

October 17, 2018 · Flag

Product: Credit Cards

YesUsefulNo0

1

By: jeepgal23

Customer Service reps are very nice, well trained but... this bank engages in delayed posting of deposits, manipulates check/ debit and deposits posting dates to create fees. I have entered the bank with my account balance on my phone, and have the teller give me different information. I have made deposits on a Friday, online it shows my balance including my Friday deposit - only to get charged an overdraft fees for all weekend transactions… show more

September 25, 2018 · Flag

Product: Checking

YesUsefulNo1

1

By: Terra

I HATE TO GIVE THEM 1 STAR BUT I CANT LEAVE A REVIEW WITHOUT DOING SO. TCF is a rip off and only out to take your money. I overdrafted and put the money back into the account before 10 pm the same day(which my account allows) and these scam artists say it wasn’t processed until 3 days later and charged me 4 overdraft fees 37 each. SPOKE TO ONE OF THE MANAGERS AND HE… show more

September 20, 2018 · Flag

Product: Checking

09/25/18

jeepgal23

Same thing happened to me,

YesUsefulNo1

1

By: zhonglip_1

Very, very, very bad experience. Will never have any business with this bank. Worse costumer service ever. They created so many hurdles just trying to waste your time. Even after you brought everything they requested they made up more excuses until you ask for their headquarters address and the phone of somebody who could make the decision, and bring legal actions, after all that, all of a sudden they don’t need anything extra.

September 10, 2018 · Flag

Product: Business Services

YesUsefulNo1

1

By: n_caroll

TCF is a worst bank ever. They cheat customers to making money on the fees. They don't reflect correctly transactions on the account and then charge a fee, which is 37 dollars. they don't inform customers about transactions intentionally just to charge them. Terrible bank ever.

August 31, 2018 · Flag

Product: Checking

YesUsefulNo0

1

By: rocket2760

TCF Bank in Jewel on Arlington Heights and Rand Rd. Is the worst very bad Customer Service. Her name is (Azalea) she is not friendly & not helpful don’t want to do her job with the public, look out for her.

August 22, 2018 · Flag

Product: Checking

YesUsefulNo0

1

By: welphd

Their Glenview, IL jewel Osco branch was terrible - rude, no basic knowledge. I got a promotion mail and went there once and would never want to return. I dealt with many banks over 20 years and this is by far the worst.

June 19, 2018 · Flag

Product: Checking

YesUsefulNo0

1

By: janamomoh

They try and take your money at any cost..That is why their accounts are free to open cause they know they will make their money. I am soooo done with TCF I will be taking my money and business somewhere else!

February 21, 2018 · Flag

Product: Checking

YesUsefulNo0

1

By: lgcece

I have never before left a poor review on any site, so it's taken years of poor TCF experiences to make this happen. I wouldn't reccomend TCF to anyone. This bank's overall products and services are simply not good enough compared to what's out there. The unecessary fees, lack communication with customers and overall poor customer service is shocking when you consider the number of banks available providing better. Even at the location I use… show more

February 19, 2018 · Flag

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1

By: veronicaholley

This bank is the absolute worst. The customer service is not there to help you. This bank charge crazy fees and do not want to reverse them. They only want more money out of you. There online banking is crap. I should have done my research before opening an account. I will be closing my account with them. If anyone reads this do not open an account with the. Choose any other bank. This might… show more

February 17, 2018 · Flag

Product: Checking

YesUsefulNo2

1

By: kristie75

TCF is NOT for the customer, it is for their "Business." They make ALL of their money "Hitting," customers with fees and REDICULOUS overdrafts. I will be moving on. I think ending a 14 year relationship of one sided benefits is more then enough!

January 31, 2018 · Flag

Product: Checking

YesUsefulNo2

1

By: cece_ca

If your lender produces papers for a second and the mortgage company is listed as TCF Bank, refuse to sign and tell them to go back and find another mortgage company. Dealing with this lender is a nightmare. There is very limited to no online services for mortgage accounts. I would rather have a root canal than call their customer service line. Made my monthly payment in time but got a harassing phone call a… show more

January 18, 2018 · Flag

Product: Mortgages

YesUsefulNo1

1

By: galaxyquest4

I have been a tcf customer for almost 5 years. Recently I was the victim of a loan scam. Without going into to much detail, the scam wouldn't have been able to happen if they actually followed there own policy. They allowed someone to cash fake checks into my account without verifying anything. The endorsement was my name printed. Lol. Really?? Then for some unknown reason the funds were available immediatly. After making some transactions… show more

January 18, 2018 · Flag

Product: Checking

YesUsefulNo1

1

By: neilsylvers

The online banking is the worst. Logs me out halfway through the login process. No easy to navigate once I do get logged in. Bill payments are confusing in the new website. If I could give less than one star, I would.

January 11, 2018 · Flag

Product: Checking

YesUsefulNo-1

2

By: ktorigiani

TCF customer service in bank is friendly and attentive. Calling in to customer service is a nightmare. They talk down to you and instead of answering your question directly, they read from a script and just keep repeating the same thing. No personalization based on the real problem. Other issue is that their ATM's are so behind the times, deposits must be made via envelope, then takes 2 business days to get it credited to… show more

January 11, 2018 · Flag

Product: Checking

YesUsefulNo2

1

By: Cmhiphop2002

Worst place ever! I will never recommend this place to anyone! They charged me with over $70 in overdraft fees even tho i had money in the account the day prior before payday. The next day they It showed that two transactions went through and i did not have money in the account. They dated all the transactions i did on that Friday to 4 days prior and the account showed that i was negative… show more

December 4, 2017 · Flag

Product: Checking

YesUsefulNo1

1

By: cstrongii2015

www.classaction.com please join in and voice your problem to www.classaction.com
Tcf has been robbing there customer with Overdrafts fees and this is how. If You have 1. In your account and something post to your account for 300.00 nothing going to happen right no fee or anything even though you only have 1. cent right because that item was paid for @ a prior day and time and the post only verifies that the sale is… show more

November 24, 2017 · Flag

Product: Checking

YesUsefulNo0

2

By: smonsoon

I had a major problem with TCF Bank this past summer when the Bank changed their online banking system. It affected bill auto pay and caused a lapse in payments to my insurance company, which in turn resulted in a premature cancellation of my policy. The episode cost me over $1,000. My wife does her banking at Wells Fargo and it gave plenty of ammunition in attempting to convince me to switch to WF. I… show more

November 16, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By: buffaloeric

So i currently have 14000 in my checking account with weekly income of 1000 and another 1000 every month from a rental property. Last week tcf sent a letter saying my account will be closed with no specification of why. I went into branch and asked why they had no answer. I called customer service and they had no answer as well. This is outrageous and is a great hassle having to redo direct deposits… show more

November 10, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By: John_Crist

TCF has the HIGHEST fees from all banks in my area (Michigan). And they will charge for everything from using your debit card to pay at the store, to transferring funds from checking to savings. I was charged $37 to transfer $1000 electronically (online) from checking to savings, and when I ask why - no answer, no explanation.
Also their new Digital Banking is causing lots of duplicate answers to my financial software. Talking to Intuit… show more

September 15, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By: mw2984

Ive been a customer with tcf for 10 years. I had an issue losing a check so i closed my account and opened a new one. My old account was set up to not be able to be overdrawn, they did not set up the new account the same and did not notify me. This caused me to have over $700 in overdrafts this is a horrible company who shows no care for loyalty. I… show more

September 15, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By: ryblake2000

In a word: horrible. Stay far, far away from this nightmare of an experience from the website to the customer service line to the joke of a mobile app. Overdraft fees are insane at $37, sometimes more if they cover it. Lost my card and spend 48+ hours trying to cancel it by calling it. Waited 30+ minutes at least 5 different times before finally getting through. Keep your money away from TCF Bank

July 23, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By: jim_l

TCF Customer Service is of the lowest level of all banks in the United States. I have been attempting to get assistance with access to my account after their conversion to digital. I have been on hold for over 2 hours. When I get through, I've been disconnected 3 times. I can not pay my bills because of their poor service. I will be changing banks.

July 21, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By:

Racist employees/bankers who are very rude to customers. Bad services with high fees. DO NOT USE TCF. If you want their promotion gifts (ex. free sweatshirt), open an account and close it right away!!

June 20, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By: ehasiy

TCF was my first bank due to its proximity to my work place. I haven't had any problems with overdraft fees because I keep it simple by depositing what I what I will use and never going into the negative. Occasionally I would get mail regarding possible overdraft fees because of my low balance, why do they use that as a scare tactic I'm not sure. But recently I deposited a check that was accidentally… show more

April 1, 2017 · Flag

Product: Checking

YesUsefulNo0

1

By: izakatey

Awful experience! Had 5 accounts with TCF, both my personal and business checking and savings along with my wife's. We had tens of thousands of dollars in there. One day $1,000 was withdrawn in Las Vegas, not authorized. TCF bank had me file a police report and then turned me down and didn't recover my funds, because "it was in normal business pattern". What? I never even did any business with this merchant in Vegas.… show more

November 18, 2016 · Flag

Product: Checking

YesUsefulNo0

3

By: MikeHoo

I was with TCF bank for a few years and while I didn't have too many problems there were some issues. Unlike banks I had used in the past they charged me for checks, usually I had free checks from banks I was with. They also refused to reverse overdraft charges that were incurred because my account was stolen. They eventually reversed them, but it took months to get that to happen and a lot… show more

September 14, 2015 · Flag

Product: Checking

YesUsefulNo-1

4

By: andrewharris345

I really enjoy TCF Bank. They are extremly convienient and work for the public good. I started a checking account with them six months ago and customer service is by far better than other bank. They believe in convienance and saving time and money. The only flaw with TCF Bank is the fact that you have to wait an extended period of time before an application can be approved to open an account. I dont… show more

August 18, 2015 · Flag

Product: Checking

YesUsefulNo-1

5

By: pat_sarno

TCF is a very friendly and customer oriented bank. They have so many different services that you can choose from to get the things you need or want. All the associates are very friendly and are there to help you no matter what it is you need. Their fees are very low to none at all.

August 6, 2015 · Flag

Product: Checking

YesUsefulNo-1

4

By: a_giese

This checking account as worked out really well for me. There is no minimum balance, I've never had to deal with a single fee, and its very easy to use the check card when I'm out and about. Frankly I rarely carry cash anymore because the card makes it so easy. All you have to do to is set up the overdraft protection so you can't overdraw and you won't ever have any fees.

July 14, 2015 · Flag

Product: TCF Bank Free Student Checking Account

YesUsefulNo-1

3

By: jennyoturkey82

I have had a bank account with TCF for almost 29 years, when my parents opened my first savings account as a baby. I like how convenient they are (there's a TCF in the grocery store I shop at). I like that their savings account doesn't have monthly or yearly fees but they could definitely have a higher interest rate. My home mortgage is through a different bank but I've mostly stuck with TCF because… show more

June 23, 2015 · Flag

Product: TCF Bank Power Savings Account

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