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State Farm

@StateFarm

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State Farm Reviews & Info

State Farm is a mutual company owned by our policyholders. Our 68,000 employees and more than 18,000 Agents service 81 million policies and accounts throughout the U.S. and Canada. Of course we're not in business to win awards. But it's nice to be recognized by so many national organizations and publications as a standout company and employer. State Farm's leadership team is committed to building on our shared values of quality service and relationships, mutual trust, integrity, and financial strength.

Other Names Used: State Farm Annuity And Life Insurance Company, State Farm County Mutual Insurance Company of Texas, State Farm Fire and Casualty Company, State Farm Florida Insurance Company, State Farm General Insurance Company, State Farm Guaranty Insurance Company, State Farm Indemnity Company, State Farm Insurance, State Farm Insurance Company, State Farm Life And Accident Assurance Company

Brokers that work at State Farm

Contact:

1158 Country Club Ln
Fort Worth, TX 76112

Main Number: 800-782-8332

Office Locations:

Texas, California, Maryland, Washington, Kentucky, Oregon, Oklahoma, Arizona, Virginia, Ohio

Licensed States:

AK, AL, AR, AZ, CA, CO, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

Policies:

Boat
Business
Car
Disability
Flood
Health

Home
ID Theft
Life
Professional Liability
Renters

Find the Cheapest Auto Insurance Quotes in Your Area

State Farm Review Highlights

4.1

416 Reviews

5 Stars

54%

4 Stars

25%

3 Stars

6%

2 Stars

3%

1 Stars

12%

TOTAL RECOMMENDATIONS 332

State Farm Reviews

Sort by: Date | Rating | Wallet Points | Usefulness

YesUsefulNo0

1

By: myfootball61

The rates are not the best and the serves is also lacking. In the last 10 years i have been with USAA and Allstate and both of them where very helpful and took good care of me and my family. They removed all stress and handled everything for us. So far i have been fighting with State Farm on every bit of this accident that was caused by the driver of liberty mutual. They have… show more

April 12, 2019 · Flag

Product: Car

YesUsefulNo0

1

By: israeld84

I was in an accident (not my fault) and the other driver had state farm as well. Stat farm paid for the repairs but now the car is upside down due to the accident and loss of value. State farm that state that since the repairs were made that they felt that the car has not lost any value ( even though when you pull the car fax it show as a accident). Their claims… show more

March 11, 2019 · Flag

Product: Car

YesUsefulNo0

1

By: kendytjahjadi1

The worst insurance company ever really really the worst...
i'm really disappoint With State farm claims, i got a car accident back in feb 12 and she was state farm customer, and today is March 02 and they day my case is still pending because they still can not contact the other driver and i was like seriously you need 3 weeks to call one person [email protected]##$$
And i ask them how much time do u need… show more

March 4, 2019 · Flag

Product: Car

YesUsefulNo1

1

By: klucero_golden

This is by far the most frustrating, incompetent insurance company I have ever had to deal with! We were rear ended in December 2018 by a State Farm policy holder. We did all the appropriate steps of filing the police report at the scene of the accident, taking the other driver's info down, calling our car insurance as a heads up even though it was a rear end collision. NEVER did we receive communication from State Farm - we had to call them ourselves. My husband had back and neck soreness so we were trying to let them give us instructions to make that process of getting his doctor services done appropriately. They said they had to wait for their claims specialist to review the incident before they determined which driver was at fault. It was a rear end collision! Anyways, the most frustrating part has been with our vehicle. They took 2 weeks to make a determination of fault in a rear end collision! That is unacceptable as there are many people who live paycheck to paycheck and can't afford to be out of a vehicle or to wait weeks on insurance to make a decision on such a cut-and-dry situation.

Even when we did hear from the company about fault, we've received incompetence every step of the way. They messed up the reservation for the rental car, they had a lack of communication with the body shop we dropped the car off at to get inspected for the damages, they messed up the contract for the rental car, and they've typed information into their system incorrectly which has cost us countless hours of frustrating back-and-forths with their automated system and representatives until we finally reach who we apparently can only talk to. Everything is automated rather than having a specific claim handler to be in contact with the entire time. This has created nothing but confusion on State Farm's end and hassle for us. I have literally had to be on the phone with them for an hour or more every other day just to get all these kinks worked out and to ensure this claim even keeps moving forward - it's been over 2 months and still no settlement!

I cannot warn you, and anyone you may involve in an accident, to leave State Farm alone and find a company that has better service, systems, and standards. Having to deal with the drawbacks of accidents is bad enough without having to constantly hound them to do their job. We haven't had nearly this amount of issue with past insurance companies so I know this isn't the norm.… show more

February 14, 2019 · Flag

Product: Car

YesUsefulNo0

1

By: max_you

I called Kim Holland's office a while back to buy insurance, and was shocked by the experience. Not only was she rude on the phone, often laughing out loud at my words, ignoring my questions, or straight up being condescending, but also she failed to send a follow up email as agreed. Will not try using these guys again.

January 18, 2019 · Flag

Product: Business

YesUsefulNo0

1

By: Joneskelley

I cannot warn you enough not to use State Farm for your insurance needs! We had our auto, home, and work van and workman's comp for our small business through a State Farm agent, he was responsive while we were current customers but once we moved, closed our business, and switched to a different State Farm agent, everything changed. Shortly after we closed our business we began to get bills that ranged from $3000 to… show more

December 7, 2018 · Flag

Product: Business

YesUsefulNo0

1

By: SHELL18

My experience with state farm insurance was horriable. The worst company ever. I've been with state farm insurance since I was old enough to drive. I've only had 2 homeowner clames in 21 years. This last claim was for our roof. It was so damaged from previous damage that state farm REFUSED to pay, thst when a really bad storm came, it rained in our master bedroom. The claims adjuster that first came out, refused… show more

December 3, 2018 · Flag

Product: Home

YesUsefulNo0

1

By: gvsr17

We are one of those who lost our home and all its contents to the Paradise Camp Fire. The representatives of State Farm have been good at getting us an advance and put us in an adequate hotel (where about 200 other fire loss victims have been placed) 70 miles from our home. Four weeks later we have not been contacted by the people estimating the value of the home itself and we are required… show more

December 1, 2018 · Flag

Product: Home

YesUsefulNo1

1

By: carol_g

Customer service and claims service are either utterly incompetent or deliberately unresponsive. They are clearly liable for a drunk driver who hit me, yet they won't reimburse my expenses or otherwise settle my claim. They are forcing me to get an attorney, which is just more money out of my pocket. Lawsuit reform has hurt victims like me, and rewarded companies like State Farm for these kind of avoidance tactics. If you have State Farm,… show more

November 28, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: j_grendahl

My wife has State Farm Home Owners Insurance and we have not had to make a claim until recently. I have used USAA all my life and I guess I am spoiled... I was actually very disturbed when I found out that any claim for Home Owners policy is submitted after the repair work is completed and paid for by the home owner... Then the home owner submits the receipts and before / after pictures… show more

October 3, 2018 · Flag

Product: Home

YesUsefulNo0

1

By: drstglv

By far the worst customer service in the industry. If not the worst, I can't believe of anyone being as poor. I am a sales manager for an auto dealership and was a service manager at a Harley dealership. St farm cares very little about their customers, wasting their time, never looking out for their customers best interest, just their own.

September 28, 2018 · Flag

Product: Car

YesUsefulNo0

5

By: nealktm

We are shocked and saddened by reading some of the reviews! We are counting our blessings with our State Farm agent Christine Hard in Colorado Springs, CO. Christine has always been there for us every step of claims on our home and auto due to multiple hail storms. Christine never makes us feel like we are a bother and always making sure she has taken care of everything!!! Thank You to Christine for all that… show more

August 29, 2018 · Flag

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1

By: preyevateye

First mistake: I trusted State Farm.

State Farm currently uses Agero, formerly Cross Country Automotive Group, for towing services.

They dispatched a local tow truck driver who ruined my steering. State Farm and Agero both refused to accept responsibility and would not cover the damage.

Last mistake: I trusted State Farm

August 9, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: wilkinsonrhett

Stop just short of the line of stealing. That's how it is for State Farm. Two separate mistakes they made meant that they owed me additional rental-car time. Faith in the Washington office even said that she was going to call me back.
No call came.
Of course, they can say that they gave the rental car, even though I was left without a vehicle for days and thus unable to function as I needed to.
There was… show more

August 1, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: shipley_rick

Let's start with switching to State Farm was supposed to save me money, instead it's costing me over $500.00. I switched policies because the Perry Olsen offered me a lower rate on my auto insurance. I thought it was weird that they said I had to get life insurance on my daughter in order to get a discount but I went with it. They were supposed to have me set up with Home Owners, Auto… show more

August 3, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: lew17_woeste

We have been using State Farm for home insurance for proximally two years. We’ve had multiple issues they have gone wrong in our house that they have not covered. The most recent one with a collapsed pipe in our foundation. It was causing issues in our house and they were still not willing to cover anything for the repairs. We are extremely frustrated with State Farm in the inconsistency of coverage. We had a friend… show more

July 19, 2018 · Flag

Product: Home

08/19/18

jameshj

I don't know of an insurance company that will cover a plumbing repair, However, if a collapsed pipe caused water to suddenly get into your house, there may be coverage some coverage to find, access the leak and repair damages. Again the repair it self would not be covered and if the whole line is collapsed there would be issues whether the loss was sudden and in may not be covered.
**
Again, to trigger coverage… show more

YesUsefulNo0

1

By: texassolarcookers

My husband and I had SF auto insurance for over 35 years

In June, the check we sent for our oayment was returned I admit it - We screwed up

The agent said they would not redeposit the check, that we had to pay with a money order. Fine. We got the money order and personally delivered it. Our check was not returned, no reason given. Earlier this month, SF sent us a check, stating our premium… show more

July 19, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: rhett_wilkinson

Despite proactively calling four different times about my car being at a junkyard in Salt Lake City and how that relates to my being able to get my belongings (the entirety of my belongings) out of it, I never got the truth. Instead, I was told that the car is or would be at the junkyard on Thursday, July 12, 2018.
That informed me not only paying for a rental car, but also limiting the… show more

July 16, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: saimakhan1111

Don’t use This company they never cover what they says .i had insurance on my house last month and a half was bed weather tree limb fell on my roof hit roof boot and lossin boot I make a claim inspection person give me a date after a month because he says it is not emergency and he have more stuff to do so I called roofer to come and put tarp on my roof… show more

June 29, 2018 · Flag

Product: Home

08/19/18

jameshj

You appear to have a legitimate complaint, if the boot was damaged by the tree limb, there should coverage to repair the roof and cut the tree off. You might want to contact your state insurance dept first and file a complaint.
***
Hopefully, you chose a reputable roofer and you or they documented the damage with photos before covering. Be aware, sometimes non-reputable roofer's will actually vandalize your roof by driving nails and covering undamaged… show more

YesUsefulNo0

1

By: Myusername

I was in the right in a car accident and I am a loyal State Farm for over 35 years. Well they transferred me to the auto claim team department and I unfortunately got "Amy". You would have thought I killed somebody by the way she interrogated me about the accident. I wanted to slam the phone down on her. I wish I had when I go over the conversation in my head. Well, I… show more

June 23, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: janessajanessa

I have previously worked for State Farm for a year & quit, I have seen & dealt w/ claims being processed. The agent I worked for was an absolute fraud & tricked customers. She was so sweet & nice to their faces, even promises them she cares for them & will take care of them & “loves her policy holders.” But unfortunately actions speak louder than words & I got to see the ‘behind the scene’s actions’. She would delay claims on purpose so it didn’t “go against her stats.” And then tell the customer it was the “other parties” fault for the delay. For homeowners insurance, there was a lot of delays & denials. Some luckily, get approved. If the customer had the staff members help process their claim, we would all do our best to submit claims. I would call the 800# to the claims dept & have them investigate certain claims & process them, etc. NOT the agent. If I would have advised her of claims (which I tired on several occasions b/c she is the agent & it’s her job too), she would do nothing & brush it off, shrug her shoulders. UNLESS it was a personal friend/family member of hers. Now she ONLY cared about claims if it is the OTHER company that was at fault. She would want us to go after THEM for the money, but of course did nothing if she or ‘state farm’ had to lose any money. Now she is bilingual & has many friends in her native language, therefore she would ONLY assist these policyholders properly & fairly, it was up to the rest of the staff to assist all other policyholders. So that is biased, unfair, & very discriminating. She would have us call people for yearly “reviews” BUT ONLY those who don’t have LIFE INSURANCE so she could offer that to them. She never discussed their Auto or Homeowners Policies. If they had questions, she brushed it off. A lot of them have been harassed many times to get extra insurance to bundle & they have quit answering our calls or coming in. (After being called 20x’s, I’m sure you would too) She is all about the sells, sells, sells b/c HER BOSS pushes sales at her every month. If she has a big claim processed from some customer, her boss will defiantly address that to her in their monthly meetings. This is a money making business, therefore they mostly discuss how many sales were made, claims processed, etc. And yes, I saw many, many rates go up unfairly to customers but we would only explain ONE reason why their rate increased. We didn’t want to confuse the customer by telling them ALL the reasons it went up or upset them further. There are discounts customers DON’T know about & I got in trouble for giving the low mileage discount out to too many customers, I had to slow it down.
She told us she would not hire “black people” only “whites”, obviously raciest. ONLY hires Christians/Catholics, which yes, we were all Christians, but during my job interview she asked what my religion was, if I went to church or was “practicing religion” if I had children, etc. Those are ILLEGAL questions. She would bluntly argue & preach at customers if they openly admitted to not being Christian/Catholic. She told one customer he deserved to die & go to hell b/c he is HIV+ & a homosexual. He was applying for a Life Insurance Policy & had to answer the medical questions which he was humbly honest about. The office manager girl went out to him & hugged him & apologized on behalf of the agent & advised him that Jesus would never say that to him. (He mentioned he might sue the agent, but he is poor & the Agent is wealthy, so he doesn’t stand a chance) And to the Christian customers, she would use God’s name and religious words to “sell to them” So I believe, Christians are actually more gullible than the non-Christians to truly believe she had their best interest at heart. She would say “I sware to my God & I put my hand on the Bible, I’m not lying to you, I love you, I take good care of my policy holders. I love my Lord, I would do anything for my policy holders. I am a good Christian woman. I have been an agent for 30 years, I am a good standing citizen” bla, bla, bla. So A LOT of positive affirmations. It’s a great trickery for a narcissist & it really does work mostly on the Christians or spiritually inclined people. Others just want to see action & see the facts & results, not the trust of words.
Now a lot of agents in all insurance businesses hire staff to do the customer service work for them & claims, I get that, that’s perfectly fine. They just manage the office, or handle complicated work, etc. This agent does NOT know how to do any computerized work (only 1 old school system & she’s extremely slow) customer service work, or billing. She refuses to learn b/c that would be “beneath her” (I don’t know any owner of a business that doesn’t know how to run pretty much everything in their business if they ever needed to. )…..It’s great she can even work the phones & check her email, thank goodness. The office manager she hired (a 24 yr old) would always assist her.
If we made an appointment for the agent b/c the customer didn’t have Life Insurance w/ State Farm, then customers would spend usually an hour WAITING for her to arrive & see them, 1-3 hours sitting there while she stumbled through the computer systems trying to figure out even basic information. And she would CALL the 800#’s in front of the customer & have someone DIRECT HER on what to do. I just sat there listening to this disrespect to people’s time & yet she demanded respect for her time.
In regards to the employees, as a company, State Farm offers absolutely NO formal training, we had to learn & teach ourselves. They do NOT train staff of agents, it is the Agents job b/c we were the employee of the Agent only– NOT State Farm. That was told to us over & over. Only she was important to the company/corporate, never the office staff. That goes for EVERY Agents office. Now a system’s analyst will come in ONCE a month & train us for a couple hours on the different systems we work. So we spent several hours a month desperately learning whatsoever we could & very quickly. He travels to many agents offices in our area, so he can only spend so much time w/ each office & some offices have high turn-over rates, therefore he is training new people all the time. But I have NEVER worked anywhere where I wasn’t properly trained, that was crazy. The agent is ONLY in the office 2 hours a day. That means, she only works for 2 hours. But she would be on the phone w/ foreign speaking customers at home a lot.
The 24-yr old office manager was awesome! She ran that office & was self-taught. The customers ONLY called for her for problems & ONLY went into HER office for anything. One time another Agent from State Farm came to visit & give us tips for getting more “sells” & the whole afternoon we were so busy w/ customers calling & coming ONLY to see the office manager girl, NOT the agent.
One time a customer went to the office manager’s desk & the agent said “Hello” to the older gentleman from her office & he slammed the door in her face. He was not there to see the agent. So there was defiantly quite a bit of people who did not care for the agent (mostly b/c she in incompetent of her work or she is extremely pushy w/ sales, but in a disrespectful manner). I could go on & on w/ stories…..alot of customers would hang-up on the phone w/ her. She would call them back telling them how rude they were. (If they answered)
I am explaining the work environment only b/c as a customer, you would hope & trust that the office is run correctly for your benefit. But if the agent doesn’t even know how to do work on computers….It’s like she’s uneducated. Yes, she has a degree & somehow passes her Insurance Exams to be licensed (decades ago) but I think her age has gotten to her & she can be senile. It is the office staff that successfully ran the business & kept HER business afloat. Another time, she argued with a customer about Life Insurance Laws/Rules. The customer used to sell Life Insurance & therefore KNOWS the legal rules associated w/ our state & the agent argued that the customer was wrong….it continued until the office manager girl stepped in, politely advising the agent she was incorrect & the customer was right. So that ended the argument.
I would never keep my insurance policy w/ an agent if they didn’t know the law on insurance, didn’t know how to answer coverages or billing questions. I feel the reason customers DON’T cancel b/c they believe in StateFarm as a company. They are loyal to the brand. The agent, in fact, worships the brand because it provides her the financial lifestyle she is content w/. This office is extremely poorly run, and you think corporate should know? Of course they know. The one year that I worked there (2017-2018) I worked with 4 woman & 1 man that lasted 3-6 months each & quit. One female transferred from ANOTHER StateFarm office (she ONLY had negative stories to tell us of how that office was run) Two of them reported her to State Farm Corporate, the Labor Board, and the State General Insurance Committee for fraud on lying on customers applications. (I have not actually reported her) This is what happened….nothing. She had phone calls about the reports & My boss’s boss came in to question her on the illegalities of these reports on staff members AND customers …..& they had a nice chat, ate lunch, called his wife on speaker….& he went on his merry way. He did NOT question the current office staff which is illegal & he lied for her to give a positive note that whatever reports were made were “false”. There was absolutely no investigation whatsoever. Yes, they had ONE door open in her office & I could hear EVERYTHING. He was basically acting as a lawyer on behalf of her & StateFarm. In the beginning of his speech, he literally said he was there to protect HIM & HER. That is why I wouldn’t waste my time reporting her. I’m the person in the corner, quiet, but watching all the injustice go down. I believe corporate wants to keep her business running, b/c #1. She speaks a foreign language others do not & they need her to communicate & gain policy holders w/ them. (they are all of a wealthy foreign class as well, so they know she has connections w/ the wealthy) #2 she has been an agent for 30 ys. Therefore has “earned her keep”, a long time standing. #3 She has a big book of business, thousands of policy holders in her files. It’s all about the money. Did she get all those new customer’s herself? Only the foreign ones who speak her language….all of the mostly Caucasian policyholders were TRANSFERRED from other agents who retired or died in our area. That’s right. And the previous staff built up her book of business too.
I have read positive & negative rates on this website. Please look at the negative ones, they are all people who have had actual CLAIMS. Now read the positive ones….90% do NOT tell you they have claims. Their vague…only saying positive affirmations like “I had a good experience” “I like how I can manage my account online. I like the app….” can you give an example of a claim please? Have you EVER had a claim? I want examples of the positive & negative. The good, the bad, the ugly. When you read the negative commits, they give CLEAR examples. They give FACTS. Through all the negative dirty laundry I have put out here, I would “hope” other agents offices are not run this way……but even IF ONE OFFICE is allowed to operate in this manner & knowingly by Corporate….can the rest be trusted? In the end of my employment, EVERY staff member quit working within a month of each other b/c of drama the agent continued to cause. There was harassment to all staff, the agent demanded the staff pay for a Life Insurance Policy by State Farm only. We were not allowed to have a Life Insurance Policy with any other company and She even paid for our 1st month’s premium when we 1st got hired which is ALL VERY ILLEGAL. I did not want to cancel my Life Insurance Policy with another company, so she threatened to fire me, so I quit. Drama, drama.
I called another agent in the area to switch my Renter’s Policy over to his office & the woman who answered the phone stated I would have to “email” state farm to do that, they “don’t do that in their office” I’m thinking, “yes you do, we did that all the time at our office. But whatever, it’s NOT my job as a customer to email the company the company & do extra work to switch agents. I will just let that lapse & go w/ another company.… show more

June 13, 2018 · Flag

Product: Renters

YesUsefulNo0

1

By: fee_53

My house caught on fire due to a recall on an appliance that was previously installed in the house. I have a family of 4 living in 1 hotel room because the insurance company is not budging on my living expense check. I tried to pull out money out of my personal expenses for clothing, hygienics, and other necessary expenses; the insurance will not give "large sums" of money over $1,000 so I still have… show more

May 31, 2018 · Flag

Product: Home

YesUsefulNo0

1

By: Moxie2014

There were ongoing problems with the automatic withdrawal, we were calling in every month because it hadn't come out, we were told it was "pending", then we were charged a late fee, it was asinine. We gave up, found another company and canceled State Farm, only to have them withdraw a payment! We are now fighting them to get the money returned, and are being given excuses and told how long it will take to… show more

April 23, 2018 · Flag

Product: Car

YesUsefulNo1

1

By: mdallavalle21

Anyone considering taking out insurance with State Farm BEWARE! I cannot even begin to describe what that company put me through after Hurricane Katrina. Thugs is what they are, not only was my life ruined but I hold them indirectly responsible for the death of my partner. PLEASE DO NOT USE THEM!

April 13, 2018 · Flag

Product: Home

YesUsefulNo1

1

By: breeze27_99

State Farm does NOT care about you after you enroll with them. You're nothing more than an annoying number to them. When your circumstances get tough they could care less. I can't wait to drop them.

March 19, 2018 · Flag

YesUsefulNo0

1

By: dgavidia

I have been with State Farm insurance since I started driving in 1982 and have not had a ticket in 25 years. My dissatisfaction started several years ago when I received a notice that State Farm is no longer offering homeowner insurance in Florida. I, of course, had to find another company to insure my home. A few months after obtaining new insurance I was informed that State Farm changed their mind and is continuing… show more

March 16, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: overrunwithsons

State Farm done our son dirty ... he purchased his 1st house, called State Farm, as this was where he had his Auto Insurance, he called a month before closing and AGAIN a week before he handed over $15,000 to close on this house, he bought it in winter & planned to put a new roof on in summer.. State Farm assured him everything was in order, so he mistakenly assumed they had BEEN TO… show more

February 14, 2018 · Flag

Product: Home

YesUsefulNo1

1

By: coyotecreative

State Farm messed up my policy over and over again, completely due to their incompetence. First they put the wrong address on my policy.

Then they cancelled my policy due to lack of information, information they had failed to ask for. So I got a surprise letter out of the blue telling me they were canceling my policy — instead of a request for the information.

Called the office, gave them the needed info. Thought it was… show more

January 20, 2018 · Flag

Product: Car

YesUsefulNo1

1

By: dougr1944

Submitted a claim for water damage to my house. Was told by a claims adjuster that SF would cover an amount just below my deductible...funny how that works!! Told my agent how disappointed I was. My agent asked me to get a quote to repair and he would take it to corporate for review. I did that...after numerous inquires and two months later...received a letter stating my homeowners coverage was not going to be renewed.… show more

December 18, 2017 · Flag

Product: Home

YesUsefulNo0

1

By: phillip_davies4

I was rear ended by a State Farm customer and had to deal with them regarding my claim which I will state they accepted liability for...(not much choice to be honest as she drove into the back of me and got cited for it).
They agreed to a car rental for 5 days but DID NOT tell me it started immediately....so I waited a couple of days then picked up the car so they actually only… show more

December 13, 2017 · Flag

Product: Car

YesUsefulNo0

2

By: rickgdepaul

With State Farm for over 20 years-just signed with another carrier for both car and auto saving just over $675.00 a year- I had no claims during that time but made the mistake of not checking the market for better rates.

December 9, 2017 · Flag

Product: Car

YesUsefulNo0

4

By: tejav

I have had car insurance from them for many years. Overall, I've always had a great customer service experience with them. After the many times I have had to interact with them, I never had an awful customer service experience with them.

October 22, 2017 · Flag

Product: Car

YesUsefulNo0

1

By: bubbasparks

I had $1000 in damage dome to me car. I filed a claim with proof of who damaged my vehicle including pictures of both our vehicles, both vins and everything they needed to prove that i was at no fault. My claim was denied on the basis that the other person said they didn't do it even though I had hard evidence to the contrary. Several months prior my mothers vehicle was vandalized with $5000… show more

September 26, 2017 · Flag

Product: Car

10/15/17

deelitefull68

Your claim should have been reassigned to a specialist team to investigate and take recorded statements. The same for your mom, vandalized never get denied. If you can reopen them and have them reassigned to Property to do a review.

10/15/17

deelitefull68

I'm sorry to hear that happened to you. Your claim should have been sent to a specialist for further investigation. As for your mother her claim should never have been denied. When It is a vandalized claim they never get denied. Hopefully you don't have a next time, but if you do, and you feel it's on the road to denial ask for a team manager or tell them to reassign your claim to Property… show more

YesUsefulNo0

1

By: keyeskenitra

I called to file a claim and had the worst experience ever. I was treated like i had no business calling and did not feel like a valued customer. I had to call 3 times for a tow and it took 2 hours to get to me. The agent was rude continuously cut me off while talking. I asked for a supervisor and her first statement was why did i ask for her! Show your… show more

September 17, 2017 · Flag

Product: Car

YesUsefulNo0

1

By: poudyb

I called state farm after office hours to cancel my policy. It was a Friday night and I had already purchased insurance from another company.

The person I talked to did not help me and suggested me to call my agents office Monday to cancel my insurance. He mentioned he can help me if I am purchasing a new policy. When I asked him, "why can't I cancel my policy but I can purchase a new… show more

July 25, 2017 · Flag

Product: Car

YesUsefulNo0

1

By:

We had auto insurance with State Farm for 35 years and they dropped us completely after a recent accident. They said they would keep our house insurance because we hadn't had a claim. Our agent did not help or defend us. I do not recommend State Farm.

July 5, 2017 · Flag

Product: Car

YesUsefulNo0

4

By: fernanja

After being a customer of Progressive and Nationwide, I can confidently say that I receive the best price and customer service from State Farm. My agent is always available and bundled all my insurance needs into a package that is significantly cheaper than other companies.

March 1, 2016 · Flag

Product: Car

YesUsefulNo0

5

By: cefierro

My wife and I have been with State Farm for almost two years now. Sign up was extremely easy, an agent reached out to me right away. He was extremely knowledgable about the services being offered and was very in tune with my needs. I was able to get the exact coverage I was looking for and whenever I have a question, my agent is always available. I was switched agents once when we first… show more

August 25, 2015 · Flag

Product: Car

YesUsefulNo0

4

By: lew54

Every time that I work with my state farm agent, it is a pleasant experience. They rarely have a wait time and are prompt and decisive in their decision making. I would not use any other company because this one provides the amenities and everything needed to ensure that you are receiving the best possible attention. This company really knows how to treat you like an individual instead of number and I would continue to… show more

August 24, 2015 · Flag

Product: Car

YesUsefulNo0

4

By: chrisdes

I have had State Farm Insurance for over 15 years now on my home and cars. A couple of years ago we had a terrible fire in the house and within a few days we had moved out of our hotel room which was set up by State Farm, and into a rental home that met all of our needs. During that very difficult time, State Farm made our lives much more manageable and I… show more

August 24, 2015 · Flag

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