This is by far the most frustrating, incompetent insurance company I have ever had to deal with! We were rear ended in December 2018 by a State Farm policy holder. We did all the appropriate steps of filing the police report at the scene of the accident, taking the other driver's info down, calling our car insurance as a heads up even though it was a rear end collision. NEVER did we receive communication from State Farm - we had to call them ourselves. My husband had back and neck soreness so we were trying to let them give us instructions to make that process of getting his doctor services done appropriately. They said they had to wait for their claims specialist to review the incident before they determined which driver was at fault. It was a rear end collision! Anyways, the most frustrating part has been with our vehicle. They took 2 weeks to make a determination of fault in a rear end collision! That is unacceptable as there are many people who live paycheck to paycheck and can't afford to be out of a vehicle or to wait weeks on insurance to make a decision on such a cut-and-dry situation.
Even when we did hear from the company about fault, we've received incompetence every step of the way. They messed up the reservation for the rental car, they had a lack of communication with the body shop we dropped the car off at to get inspected for the damages, they messed up the contract for the rental car, and they've typed information into their system incorrectly which has cost us countless hours of frustrating back-and-forths with their automated system and representatives until we finally reach who we apparently can only talk to. Everything is automated rather than having a specific claim handler to be in contact with the entire time. This has created nothing but confusion on State Farm's end and hassle for us. I have literally had to be on the phone with them for an hour or more every other day just to get all these kinks worked out and to ensure this claim even keeps moving forward - it's been over 2 months and still no settlement!
I cannot warn you, and anyone you may involve in an accident, to leave State Farm alone and find a company that has better service, systems, and standards. Having to deal with the drawbacks of accidents is bad enough without having to constantly hound them to do their job. We haven't had nearly this amount of issue with past insurance companies so I know this isn't the norm.… read more
Even when we did hear from the company about fault, we've received incompetence every step of the way. They messed up the reservation for the rental car, they had a lack of communication with the body shop we dropped the car off at to get inspected for the damages, they messed up the contract for the rental car, and they've typed information into their system incorrectly which has cost us countless hours of frustrating back-and-forths with their automated system and representatives until we finally reach who we apparently can only talk to. Everything is automated rather than having a specific claim handler to be in contact with the entire time. This has created nothing but confusion on State Farm's end and hassle for us. I have literally had to be on the phone with them for an hour or more every other day just to get all these kinks worked out and to ensure this claim even keeps moving forward - it's been over 2 months and still no settlement!
I cannot warn you, and anyone you may involve in an accident, to leave State Farm alone and find a company that has better service, systems, and standards. Having to deal with the drawbacks of accidents is bad enough without having to constantly hound them to do their job. We haven't had nearly this amount of issue with past insurance companies so I know this isn't the norm.… read more
February 14, 2019
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