This has never been an issue before, so I was unaware that this is an actual practice of the company. It took 2 hours and 38 minutes, along with 3 customer care reps and a manager before the information was disclosed that my purchase online was declined due to my late payment, and my access would continue to be denied until my billing cycle renewed.
I don't know about you, but if I make a late payment on ANYTHING else in life (Capital One, Direct Tv, Internet) my account is considered current the day the payment processes....BECAUSE IT IS CURRENT AT THAT POINT! Not with Commenity. You are NOT CURRENT until your next billing cycle if you're payment is late.
Horrible business practice, especially at Christmas. Unless you are perfect at remembering billing dates, be prepared to lose access to your accounts if you are late, even if you make your payment.… read more