Comenity Bank Bank

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Comenity Bank Reviews & Info

Comenity’s banks, Comenity Bank and Comenity Capital Bank, have been in the retail credit card business for more than 25 years.
Together, our banks manage more than 100 credit programs for some of the biggest names in U.S. retail. Over 3,750 associates, in twelve locations across the U.S., work to support Comenity programs. We’re committed to delivering superior service to our 23 million active credit customers, and to providing them with all the tools and support they need. In 2012, Comenity’s banks changed their names to make it even easier for our customers to find us. World Financial Network Bank became Comenity Bank, and World Financial Capital Bank became Comenity Capital Bank.

Other Names Used: World Financial Capital Bank
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2855 East Cottonwood Parkway, Suite 100
Salt Lake City, UT 84121
Online Banking:

Comenity Bank Review Highlights

Rating Distribution
Rating Breakdown
  • Overall
Top Rated: Credit Cards 3

Comenity Bank Reviews

Photo of stacy1
Got this card for Lane Bryant rewards, but haven't been able to get a check since August. Several phone calls and attempts to email from the really bad website result in conflicting messages and always a rep telling me they service "all the mall cards" then to just wait for 3-6 more weeks.
Not only would I not recommend Comenity at all, I will likely stop shopping at the retailer who uses them. Customer Service read more
November 21, 2015 · Flag
Product: Credit Cards
Photo of dennis2
I received an offer to apply for a Comenity Bank true rewards Visa.I applied online and was approved for 4000.00. I received my card 2 weeks later then charged approximately 200.00 over the next 3 weeks trying to earn some rewrd points. This morning I tried to fill up at the pump using my true rewards Visa and was instructed to go to the counter. I did and the card declined again. I used another read more
November 18, 2015 · Flag
Product: Credit Cards
Photo of nvardi1
I have an Express Card and the card is issued by Comenity Bank, so if i have to pay my Express Card bill i have to log on to Comenity Bank page to do so, the website freezes and when i call and try to get help i have to call from 8-5 and if i need anything they are never there, most banks have a 24/7 # u can call. today i will be read more
November 10, 2015 · Flag
Product: Credit Cards
Photo of ginyvj
Have been just a couple days late (late as in a couple days past the DUE date, NOT the 30-days late period) and they call 6-10 times a day. They call at least 3 times every evening, around 7-8 a.m. on Saturdays and Sundays, as well as Saturday and Sunday evenings at least 2-3 times. This has GOT to be harrassment and like I said, I'm not even 30 DAYS LATE!!!!
June 9, 2015 · Flag
Product: Credit Cards
Nov 4, 2015
Photo of k
but you are missing the point, late is late no matter how many days, so they have the right to call. now if its more then once a day then report them for harassment.
Photo of irshad_kurawle
I had the BJ's visa card and BJ's changed banks to Comenity bank. My auto-payment did not work because of this change.
My account was not paid off and my account was past due.
I made the payment as soon as I knew about this.
I called them about waving the fees off.
Comenity bank did not wave the fee off and were ready to cancel my account as soon as I mentioned it.
I was surprised about the read more
December 23, 2014 · Flag
Product: Credit Cards
Photo of crystal34
I have been a customer of Comenity ever since two of my store credit cards switched over to this bank. My overall experience has been a pleasant one so far. I find their website to be easy to navigate and the payment process for my cards is quick and easy. Unfortunately, since I no longer do paper statements, I found it a little difficult to check my disclosures once I had a question, but I read more
September 8, 2014 · Flag
Product: Credit Cards
Photo of wack0girl
It seems there isn't much to say about this company. I have a credit card issued by them, for the MyPoints rewards website program, I don't know anything about them beyond that. All of my experiences with the credit card have been OK - the website isn't the easiest to use, charges take a few days to show up on the website, compared to all my other cards where most charges show up pretty quickly. read more
August 21, 2012 · Flag