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Nationwide Insurance

@Nationwide

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Nationwide Insurance Reviews & Info

Over the past 85 years, focusing on customers and valuing people have helped Nationwide become one of the largest insurance and financial services companies in the world. Nationwide is a company where every voice is heard and valued. We understand the importance of associates with different backgrounds, experiences and perspectives coming together to serve our customers. "I am proud of our associates and agents who help protect what matters most to our customers," Nationwide CEO Stephen S. Rasmussen said. "It’s our commitment to diversity and inclusion that helps us meet our On Your Side promise every day. From our board of directors to our executive team to our associates and agents, we know we can accomplish great things together.

Other Names Used: Allied Insurance Company of America, Atlantic Floridian Insurance Company, Colonial County Mutual Insurance Company, F & B, Farmland Insurance, Farmland Mutual Insurance Company, LLC, Nationwide Affinity Company of America, Nationwide Affinity Insurance Company of America, Nationwide Agribusiness Insurance Company

Brokers that work at Nationwide Insurance

Contact:

1289 N Fordham Blvd Suite A1
Chapel Hill, NC 27514
919-933-4000

Main Number: 877-669-6877

Office Locations:

North Carolina, Virginia, Ohio, District of Columbia, South Carolina, Tennessee, Texas, New York, Pennsylvania, Maryland

Licensed States:

AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY

Policies:

Boat
Business
Car
Flood
Home

Life
Motorcycle
Personal Articles
Renters
Umbrella

Nationwide Insurance Review Highlights

4.1

198 Reviews

5 Stars

54%

4 Stars

25%

3 Stars

8%

2 Stars

7%

1 Stars

6%

TOTAL RECOMMENDATIONS 166

Nationwide Insurance Reviews

Sort by: Date | Rating | Wallet Points | Usefulness

YesUsefulNo0

1

By: josephhbest

A warning to small business owners:

We all know that insurance companies are loath to make a payment on any claim. My experience with Nationwide has been no exception – though I would say that they have been especially dismissive and unprofessional.

In a nutshell, I placed a claim at the end of September 2018. I was given my agents phone number but no email or mailing address. The agent didn’t respond in anyway until the end… read more

January 29, 2019 · Flag

Product: Business

YesUsefulNo0

3

By: sablealex22

So many mix ups and slow service. Their lack of attention to detail caused me a suspended license and missed payment. I joined Nationwide Summer 2017 and had three issues that were a result of sub-par customer service, the pass-off, and miscommunication. I also opted in to do the Smartride service which promises and discount and never saw that come either.

January 21, 2019 · Flag

Product: Car

YesUsefulNo0

1

By: katieward89

I wound not recommend selecting Nationwide auto insurance. I had auto insurance coverage with Nationwide from Sept 2017 to Jan 2019 while living in Missouri. I moved to Washington and Nationwide declined to continue my coverage. I received a ticket in Hawaii in 2016 from accidentally driving in the bus lane. They do not have bus lanes in Missouri and the concept was new to me. Before I realized my mistake, I was issued a… read more

January 11, 2019 · Flag

Product: Car

YesUsefulNo0

1

By: joebricks

Nationwide can't make a decision and stall on my claim. My vehicle is covered by New Jersey Manufacturers (an awesome insurance company that cares about its customers) and was parked when it was struck by a Nationwide customer. This happened on November 11th 2018. Its well over a month and Nationwide is still trying to figure out who is at fault and if they are going to accept liability. My insurance company has diligently followed… read more

December 17, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: simplicityair

Nationwide never read the police report they failed to protect me as a paying client the man who hit me was booked for being drunk and running a red light two wittesses reported i had a green light im seen on video telling the officer i had a green light but nationwide didnt help me until i posted all the paper work then they called but they still lied n it was too late to… read more

December 17, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: ejude28

I was enticed to go with Nationwide car insurance because they have competitive rates and has a smartride program. They gave me a 10% discount right off the bat just for participating in the program. I was hoping that with good driving habits for the duration of the program which is about 6 months will lower my premium on my next renewal. I ended the smartride program with 35% discount because of my good driving record while participating in the program. You would think that I would have a lower premium right? Nope, this was not the case. My premium even went up on my renewal. I asked customer service about it and they told me that the reason it went up is because the rates in my area went up, which I know was total bs. What about my 35% discount on the program? It is useless, it is a scam. It is a marketing gimmick to boost their customer acquisition. Customers would think that with good driving habit they can lower their premium up to 40%. With this in mind, customers are enticed to go with Nationwide. And then comes the renewal, they would find that they will not give you the discount you are entitled to have. I felt cheated. I felt like a fool falling for this marketing trick. I am not the only one who had the same experience with Nationwide smartride program and their rate increase tactic. Go ahead, google it yourself. You would find similar problems encountered by customers. Matthew Perry who works as a Senior Resolution Analyst in the Customer Escalation department was very helpful at first while I was in the program. Sweet talking about how they will use my smartride discount upon my renewal. But then the renewal came, and Matthew Perry was stuck with their scripted tactic and told me that there was an insurance rate increase in my area, and that if I have additional questions I should contact their customer service. What? Really? Aren't you a customer service yourself and has the title Senior Analyst? And he can't help me. No explanation whatsoever about my 35% smartride discount on the program if they used it or not. If they put the 35% discount in my renewal rate already, that only means my renewal rate increase is $300. In my 10 years of car insurance coverage with Geico, I never experienced an absurd rate increase after 6 months. They enticed me to sign with them with a good rate and a promise of more savings with their smartride program. Neither is happening because this rate increase was absurd, and two the smartride program was totally useless and a scam. Go ahead search it yourself, don't fall for their marketing ploy. I will definitely look for another car insurance company. Nationwide has no integrity.… read more

December 5, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: i_am_drj_1

I am submitting my “experience “ with Nationwide following a no-fault collision.

1. Nice touch submitting a survey to a customer (with a finite completion date), when in fact said customer had not had their damaged vehicle returned to them. Interesting way to obtain and compile data...definitely skewed results!

2. 102 days! Yep, 102 days from day of accident to when the vehicle was finally repaired and we were contacted to pick up. If that’s Nationwide being on MY side, well, that’s just a huge joke! Suffice it to say, that the only side you were on was your own!

3. The vehicles that were damaged were PARKED and unoccupied. Yep, an uninsured individual driving on a suspended license exited an off ramp (witness say at 50+ mph), and plowed into our trailer which in turn hit our truck which in turn pushed our truck into the path of an oncoming semi truck. So our truck/trailer was hit from behind as well as in front.

4. A rental car was initially provided and then TAKEN away. Our vehicle was still not repaired. The other insurance company complained that Nationwide was “taking to long”. The understatement of the century!

5. The other insurance company contacted us FIRST, actually within 48 hours. They immediately accepted responsibility and sent us an email to that effect. Obviously, no word from Nationwide. There’s that “on your side” thing again...what a colossal joke!

6. Eventually, WE contacted Nationwide. We explained the situation and that the other insurance company had accepted TOTAL RESPONSIBILITY for the accident. The claims manager for the driver encouraged totaling the vehicle due to the extent of the damage incurred. YOUR Nationwide affiliated repair shop also encouraged totaling the vehicle, again, due to the extensive damage.

7. The vehicle damaged was a 2016 Ram, 2500. You, Nationwide, refused to total the vehicle despite the other insurance company‘s recommendation and going against your own repair shop. Hmmm, since when did a keyboard warrior have experience that exceeds their own affiliated repair shop as well as the insurance company that was paying the bill...THE OTHER INSURANCE COMPANY. Shameful antics, Nationwide!

8. The fact that you, Nationwide, does not assign a single “case manager” that would assist the customer from beginning to end. No, instead you bombard the customer with more that 30 people...emails, telephone calls, letters, etc. Yes, we started keeping a list of the various individuals...the number exceeded 30! No one had any authority . No one had any answers...”I need to transfer you, I need to have my manager talk to you, I have to talk to xxx and will get back to you., etc., etc.” I’m presuming that you feel that type of approach will serve to confuse the customer and your shady antics will go unnoticed. Again, shameful, Nationwide!

9. I could continue, but I don’t see the point. You don’t care! At all! You are out for yourself and the customer be damned! You collect premiums, but when the customer needs to access the insurance paid for...well, they are left holding a very empty bag! And this wasn’t even our fault...you should be so ashamed of yourselves...apparently though, you believe your model to be a viable business model. I for one, will attest to a different opinion. The only way a valued customer can combat your inexcusable atrocities is to fight your despicable process the only way we can...take our business elsewhere. Which we did..all 14 policies...homes, boats, automobiles, etc. We have also told anyone and everyone that we come in contact with to avoid Nationwide at all costs!

I have absolutely zero expectation of a response to the above. You couldn’t/wouldn’t respond while dealing with this mess, why on earth would you do the right thing now?!?

You, Nationwide, are the absolute worst example of a customer centered business. You, are who give insurance companies a tawdry reputation. Unfortunately, Nationwide, you deserve the award for THE WORST COMPANY IN AMERICA! Hold your head high and proudly display the well-deserved banner, THE WORST COMPANY IN AMERICA! You are so bad it needed repeating, if for the only reason that your folks can’t seem to understand the concept of doing the right thing.

I will end this diatribe with something that again, bears repeating...collectively, Nationwide, you should be so ashamed of your behavior as it relates to the adjudication of this claim. If I were you, I would be unable to look myself in the mirror. I wouldn’t be able to sleep at night. Apparently, you have become so desensitized, that doing the right thing is not even in your wheelhouse.

YOU SHOULD BE ASHAMED OF YOURSELVES AND YOUR SUBSTANDARD HANDLING OF THIS CLAIM!!… read more

October 29, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: btjones1983

I have been with Nationwide for almost 10 years. Hurricane Florence hit our area and we were under a mandatory evacuation so we evacuated. Upon our return friends were talking about quickly their insurance company was stepping in to reimburse them for their home damage and evacuation and related expenses. I called Nationwide and since my house was only cut off from floodwaters and not damaged they are not reimbursing my evacuation, not exactly on… read more

October 9, 2018 · Flag

YesUsefulNo0

5

By: brianburke1123

I recently claimed my car, 2011 Honda CR-V related with hit-and-run accident. I just got my car back yesterday, and I couldn't be happier with my car now. Wow Auto Body in Maryland city of Catonsville, fixed my car and I just love the result. They even finished the work faster than I thought, and every time I call and ask any question, they kindly explained about my car. They also setup the rental car… read more

August 13, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: sardar_arch

Customer service is not helping at all, I had car accident claim, the damage was estimated, I asked to send me a check/cash, I already fixed by myself over month ago, they didn't send a check yet,
Sardar

July 10, 2018 · Flag

Product: Car

YesUsefulNo0

1

By: apcwalinski

Very disorganized. They overcharged me for my homeowners policy so they sent me a partial refund. Then they sent me a bill saying I owed them money. So I called them and they said I didn't owe them anything. Two months later I get a letter in the mail from collections. My credit score has taken a hit and it's costing me money for their mistake. I will NEVER do business with such a disorganized… read more

May 14, 2018 · Flag

Product: Home

YesUsefulNo0

1

By: anthonym_340

Just received this in an email. An email. I've had exes that were more polite and concerned when they broke up with me.

"Underwriting has reviewed your policy and has advised due to the claims/losses on 12/20/15, and 6/30/17, the policy is set to non-renew. If you have any questions regarding this, please contact our customer service center at 800-282-1446."

When I filed the claim in 2017, the rep from Nationwide assured me that they would not… read more

March 29, 2018 · Flag

Product: Home

YesUsefulNo0

5

By: TimMcfee

My family have been with nationwide for over 10 years and they highly recommended them to me when I first got a car. I have been with them ever since and have not had any problems at all. I only needed to call the customer service once but that was a minor issue and it was resolved very quickly. I have not had to file a claim but I imagine that will go smoothly as… read more

November 3, 2015 · Flag

Product: Car

YesUsefulNo0

4

By: skyd1

I've had my auto insurance through nationwide for the past 5 years. I absolutely adore their service and promptness. Most insurance carriers don't make the business interaction seem friendly and passionate. I've gotten into only 1 vehicle incident under nationwide coverage, and it was resolved in a single day. They set me up with a rental car, and subrogated against the at fault person for me.

September 30, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: john3

I have been with Nation Wide since 2009 and I have not had one issue. I joined nationwide because of the great cost and the good history that my parents have had with them over the years. In 2009 I got my first vehicle out of college and my father took me to Nationwide to meet with Nancy who runs the local office here in Philadelphia. She worked magic with the rate she was able… read more

September 15, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: joseph1

When I was looking for my first car insurance company, I went through at least five insurance companies total before I found Nationwide and they definitely offered me the best rates out there. I told them what the other companies were charging and they related their prices to that. At my 6 month mark of having insurance, I called them and ended up reducing my total costs by at least half for the next 6… read more

September 15, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: MikeHoo

I have used nationwide for my car insurance for years, ever since my parents recommended them to me. They used them for a very long time and had nothing but positive reviews to say about them. While I have not had to file a claim yet, l have dealt with their customer service and they made sure to treat me very well. The costs with nationwide is also very comparable and in some cases much… read more

September 15, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: stacyv1

I have just recently started using Nationwide for my insurance company. About 6 months total so far. I was in a minor accident and they were very helpul. They took the time and made sure it was all about me. They got everything processed quickly and had me back on the road in less than 24 hours. Their rates are the cheapest that I have ever come across yet the coverage it great. You are… read more

September 10, 2015 · Flag

Product: Car

YesUsefulNo0

4

By: shainakins

I have had a few different insurance companies insure my vehicles and I have never been as happy with one as I am with Nationwide. I truly enjoy having this company back me if I ever need to use my insurance. Any time I have any questions, I get reliable answers and help right away. The customer service is excellent and they truly care for their costumers! Any time I call, I get prompt customer… read more

September 3, 2015 · Flag

Product: Car

YesUsefulNo0

3

By: soograce

I've had Nationwide Insurance as my car insurance for at least eight months now; I have had only to use it one time and that was for a minor accident that occurred while I was visiting my mother in North Carolina (I'm from Pennsylvania) and my car rear-ended another car while we were stuck in the middle of a rain storm. (They came through fine that time.) I have had some minor problems setting up… read more

August 24, 2015 · Flag

Product: Car

YesUsefulNo1

5

By: bemjamine

Nationwide is a really great insurance company for several reasons. I will only mention two. First, it is a great value car insurance provider. It is not the cheapest, neither is it the most expensive, but it is rather very close to optimal in terms of value. There is really no need to pay too much for an insurance policy that will most probably come in handle once every few years. Second, Nationwide's customer service… read more

August 24, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: AllieW

We have been so pleased with Nationwide! You really can't beat their level of service. When my husband and I got married, it was such a headache combining everything, but our agent was so helpful and made the process totally painless. As our needs have changed over the years, Nationwide has been able to adapt our policies to make us happy. I would definitely recommend them to anyone. As an added bonus, they are a… read more

August 24, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: brettp

Nationwide has been the absolute easiest insurance company I have worked with so far. I love being able to sign up and manage my account online but also enjoy having an agent I can email when I need information about a new policy or when there is an accident. I had my car window broken at work and one call to my agent and she had an appointment to get it fixed right after my… read more

August 20, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: chrisf

My family used Nationwide for car insurance for many years so I decided to go ahead and use them for it as well. My parents had nothing but good experiences with them. I never needed to file a claim myself, but I expect I will receive the same top notch service they have all throughout the years. The rates they offer are very comparable to other major car insurance companies out there as well.

August 3, 2015 · Flag

Product: Car

YesUsefulNo0

4

By: jbesada

I had this company providing my car insurance for a couple of years and didn't have to use them until I got in an accident right before moving to Philadelphia from Miami. I rear ended someone and it was deemed my fault, so they had to pay for my car and the other persons. The claims rep. I dealth with was really professional and the same person handled my case the entire way through who… read more

July 13, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: ag08janc

Nationwide was the first insurance I used one my own once I was no longer on my parents policy. I have had a great experience working with them. They were very helpful during the application process and explained all of my options of coverage to me. They were very patient with me and understood that this was the first time I was purchasing car insurance. They also were extremely helpful when I got into an… read more

July 13, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: jspicer15

I have had nationwide insurance since I purchased my first car many years ago. They have always been very helpful in solving any problems, and had good clear terms and conditions. The only accident that I've ever had was when my daughter hit a parked car in a grocery store parking lot. They were very direct in handling the situation and communicated very well with the woman who's car my daughter had hit. I will… read more

July 13, 2015 · Flag

Product: Car

YesUsefulNo0

4

By: Packersfan48

Nationwide has served as a phenomenal car insurance company for myself and my family. Their policies are fair and stable, and a fender bender did not substantially increase my rates at any time. However, they did not disclose an annual raise in policy one time, so that is why they do not get 5 stars for clear disclosures. However, after horror stories i've heard about other companies, Nationwide definitely takes the cake as a family-friendly,… read more

July 9, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: kmthomp29

Although there isn't a physical office in West Virginia, there are a few close in neighboring states, so when I saw that Nationwide could give me a better deal on my car insurance, I switched. I was worried about having to do everything over the phone, but that really wasn't a problem. The switch was very easy, and the customer service I received was top notch. They worked with me to find the best plan… read more

July 9, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: fwootton

I LOVE Nationwide. My agent, Shelly, has been amazing with me. She was super helpful with walking me through my renters quote step by step, and she made sure that I was able to understand everything about the policy. I actually asked her to quote me car insurance as well; she drove over to my office during the day to get my VIN so I wouldn't have to leave work early. Unfortunately, they weren't able… read more

June 26, 2015 · Flag

Product: Renters

YesUsefulNo0

5

By: Bishoploz620

My wife and I have a home insurance policy through Nationwide. Our agent, Rick Galster is great and was able to answer all of our questions and help us pick the best options for our needs. All of his staff have been wonderful, and I wouldn't look anywhere else for a home insurance policy. We have never had any billing problems like we have had in the past with insurance companies, and have a hassle… read more

June 26, 2015 · Flag

Product: Home

YesUsefulNo0

5

By: tjones11

My family had nationwide growing up and they were always satisfied with them. They weren't the lowest priced so I chose to go another route. But my parents love them and refuse to switch to another car insurance company. One thing I know is their customer service is top notch. They will go above and beyond to take care of their customers and you really can't beat that level of service. If they were a… read more

June 19, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: laurah1

I have been with Nationwide since I began driving at 16. They have always been great! First, the billings are available online and in the mail, and I get reminders from them to keep from missing any payments. They also offer drafting, and give a discount if I opt to do that. Additionally, they drop your premiums for random discounts such as multi-car, no accidents, and other things. A few years ago, someone backed into… read more

June 19, 2015 · Flag

Product: Car

YesUsefulNo0

4

By: deenao1

I was a customer with Nationwide for about 10 years. My family have been customers for as long as I can remember. We are very loyal to a specific agent who was always very kind and helpful. I eventually had to drop my insurance because the premiums increased over the years until it was the same price as my monthly car payments. The big kicker was that I was in an accident in which I… read more

June 1, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: smellwell

My family used nationwide for car insurance and naturally I went with it as well. I saved quite a bit of money going with them though and I don't regret it at all. Their customer service is amazing and they really go to bat for you if you need help. I recommend them nationwide to any one who asks for my recommendation for car insurance. I mean definitely shop around but in terms of value… read more

June 1, 2015 · Flag

Product: Business

YesUsefulNo0

5

By: justinb2

I had to start shopping for auto insurance when I moved to a new state. Of course when I moved my premium with my other insurance company skyrocketed. I was shopping and Nationwide had the best premium for me, they also have a very good reputation so I got a quote and started using them for my auto insurance. The experience has been exceptional and I have been treated very well.

May 26, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: sillygirly

My parents used nationwide for many years and had great experiences with them so I decided to sign up with them as well. Their rates for car insurance were very comparable to other major car insurance companies so it really wasn't a hard decision. Their customer support is very good, they make sure to help you with whatever is wrong. I haven't had to file a claim with nationwide yet, but from hearing how my… read more

May 26, 2015 · Flag

Product: Car

YesUsefulNo0

5

By: redkolob

I had Nationwide insurance as my home insurance since I bought my new home 2 years ago. I have been very satisfied with their customer service and the way my calls to them are handled. I have never felt that I was being rushed if I have questions and they always make sure to answer my questions until I am satisfied. The policy rates are very competitive and it was easy to apply for. I… read more

May 14, 2015 · Flag

Product: Home

YesUsefulNo0

5

By: Sparky6565

I’ve had auto insurance with Nationwide for almost 10 years and I have no intention of ever leaving. I’ve had nothing but a great experience with Nationwide since day one. The best experience that I’ve had though, is when I had hail damage to my vehicle. If there is a large category loss in your area they send out Claims Adjusters to different repair locations in your area. You can simply drive up and sit… read more

May 14, 2015 · Flag

Product: Car

YesUsefulNo0

2

By: mturklb

I recently switched from NationWide to Liberty Mutual because of the high cost I was paying with Nationwide. When I switched I saved over $350 a year. My daughter got in an accident and our insurance rates sky rocketed. When I called customer service I spoke to an extremely rude customer service representative who hung up on me! I have never been more disgusted by a companies customer service. Since I switched things have been… read more

May 14, 2015 · Flag

Product: Car

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