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I left Bank of America checking a little into last fall. For a long time I enjoyed the what seemed to be good interest rates and the fact that my money seemed to be pretty easily accessible. Then early into last summer I ran into a problem with Bank of America. I work off of commission income and my commissions were way down with the economic crisis. Bank of America requires that you keep $1,500 in your checking account or they start to nail you with all sorts of fees. I had dropped below that $1,500 for a few months and called them to ask if they would reconsider the fees or at least some of them. I was blatantly told "No, that's against policy, but thanks for banking at Bank of America". With the way the economy is I closed out that account and just kept my main one at Chase. I don't need to deal with that when there are a lot of other cheaper options out there with no fees.
Wow, talk about a great credit union. My vehicle decided to commit suicide back in October 2009. The costs to replace the engine were way too high and my wife and I honestly needed more space. We figured we needed at least a vehicle with a 3rd row if not a full on mini van. I wasn't real sure how I would qualify or what interest rate I would qualify at. We had no money for a down payment and I wasn't real sure we would even be able to qualify for enough to get a decent vehicle. I applied at Capital One online and they approved me but I needed to find a vehicle less than 5 years old and it couldn't have more then 70,000 miles. The car dealer mentioned he could probably get me a better rate with Spokane Teachers Credit Union. The application was fast and we had an answer back quickly! Not only did STCU qualify us for almost double what CO did, they give us an interest rate that was way lower and we didn't have to worry too much about mileage or age. STCU has many locations around the Inland NW that stay open after 5pm. They also have quick drive-thrus with knowledgable employees that don't even need your account number to access your account. I have since opened a checking account with STCU and direct deposits are instant so your money is always available. I highly recommend STCU to anyone looking for a new mortgage, car loans or personal accounts.
Recently, my mortgage was sold to Wells Fargo Mortgage division. Now I dislike when banks sell mortgages but I didn't have much of a choice. Wells Fargo had new payment coupons out to me within two weeks. When my payment arrived a few days after the 1st due to a paycheck snafu I was having, they totally understood and didn't even charge me a late fee or anything. Plus the people on the phone were outstanding and didn't dump me into a holding pattern for 3 days. They were quick to access my account info and note on my account that my payment was on it's way. The employees understood and were very professional and never made me feel stupid. If you have a choice in your next mortgage loan, I would definitely look into Wells Fargo as a great option. They also post the newest interest rates throughout the day.
I came along over to Chase after the Washington Mutual debacle. I had been with Washington Mutual for 8 years before the downfall. I had always liked the people of Washington Mutual and was sad to hear they were going under. I was pretty happy to hear that they were being bought out by by Chase. I had heard of Chase but was never a customer. Liking the people at my local branch I decided to stick with them. The people in the north branch are great, they always have a treat for my dog or a lollipop for my kids. My real only complaint is that some of their employees don't seem to know how some of the deposits work. I had a client direct deposit a check. I asked the employee if deposits get posted before withdrawals and she assured me deposits do get posted first. Later the next day I found out that withdrawals do get posted first. Not a big deal but if I was short on cash it would have been. Other than that I really enjoy Chase and they have great employees.