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I am still fairly new to Fidelity Investments, but already I am soooo much more satisfied as a customer than when I was with Ameriprise! For starters, their customer service folks are very helpful and friendly. Each of the people I spoke with in the very complicated process I had to go through in transitioning from a 401k to two different kinds of IRAs, plus choosing and making investments for that money, was so patient and kind and very encouraging as well as I learned more about investing. That is very important to me - I am not very financially savvy so feeling like I can trust the people who are helping me is critical. I now have all my investments where I want them and feel confident about my portfolio. I highly recommend Fidelity Investments!
Except for a brief period of time when my car insurance was covered by the company I was working for, I have been with Liberty Mutual Insurance since I started driving. I have nothing but good things to say about them. I still have the same insurance representative that I had when I signed up, and they have always offered me very competitive rates. I have price-checked competitors' rates several times but have always elected to stay with Liberty Mutual. They are very helpful whenever I need to use my policy, and have only once to my recollection ever had a rate increase I questioned (after Hurricane Katrina their rates went up nationwide so even though I live in Texas I still got an increase - the reason for the 4 out of 5 star 'problem resolution' rating). Often my rates have gone down suddenly, and even if it just a few dollars in decrease they immediately alert me. They are nice and easy to work with, and their customer service is responsive and knowledgeable. I have no plans to switch my car insurance anytime soon and have also used their renters' insurance, which was very economical.
It seems like every time I turn around these days Chase Bank is coming out with another credit card partnership. I suppose this is how I ended up with three different Chase Bank credit cards without even realizing it - one for Shell Gas, one for Amazon, and one for Continental (now United) Airlines. So clearly the application process gets five stars - it's so easy I barely even notice myself doing it! But the customer service has been just so-so - they outsource much of it overseas, which can get frustrating, and often they aren't able to help with good offers when I need to do a balance transfer. Overall, I much prefer my Citibank Visa even though I don't get some of the special perks like points or airline miles. I also am not a huge fan of some of the, shall we say, less than smart business decisions Chase has recently been outed for in the news. Because of this, I don't really trust Chase Bank the way I do my bank (Wells Fargo) or Citibank. But this is just one person's experience, and obviously I am not unhappy enough to close my accounts with Chase. They are okay - that is both the best and the worst I can say about my experiences with Chase to date.
I love my Citibank Visa card. I never carry more than a few credit cards at one time, and this is in part because I don't want to have to manage several lines of credit, but mostly because Citibank has been so good to me that I have never felt the need to try out new credit cards, no matter how good the offers sound. I don't get perks with my Citibank Visa card the way I do with some of my Chase credit cards (airline miles, Amazon points, etc.) but I still consider my Citibank card to be my credit "rock". The few times I have had to do balance transfers they have always had an awesome zero interest balance transfer offer to give me, they have been super-helpful in answering my questions and helping me manage my credit line, and anytime I have had the occasional "oops" of going out of town and being late on a payment, for instance, they have always credited me back any late charges. I highly recommend this card!
I initially signed up with Ameriprise Financial when it was still called American Express Financial Services Group. I think I first became their customer around the year 2000. At first I didn't have much need for their services as I was fresh out of college and just building my savings and portfolio. But as I began to need more direction and guidance I was unimpressed with my advisory team's lack of concern that my small portfolio was stagnating in the mutual funds they had advised me to invest into (all Ameriprise funds of course). I just didn't trust their advice and the feeling never went away as my portfolio continued to do....well....nothing. Finally I decided to start transitioning my assets to Fidelity, and the final straw that told me I had made the right decision to leave was when they liquidated my holdings and assessed me a $100 "service fee" without even telling me about it first! They wouldn't refund it when I complained either. I am very happy I have left Ameriprise and I won't be returning.
I have been with Wells Fargo since I graduated from college in 1994 - back when it was First Interstate Bancorp. At first, the transition was rocky, and over the years I have had ups and downs in my relationship with my bank. But today those bumps seem to have smoothed out and I am happy that I am with Wells Fargo, a company which consistently makes the "best of" list in the financial services industry and is growing and expanding the number of its branches at a record rate. I do both my personal and business banking with Wells Fargo and they have been quick to spot fraud the few times my account number has been used inappropriately, and equally quick to warn me and credit me back the money. They were very helpful in getting my non-profit checking and savings business accounts set up, and no matter which branch I go to (and there are branches everywhere in Houston so I am always in luck when I need to bank!) they are super friendly and nice. Overall I am a satisfied customer and plan to stay with Wells Fargo for the foreseeable future.