In our case, my wife and I have/had a joint checking account. We used to receive typical monthly statements of the joint account. After the system upgrade, they no longer send statements based on accounts, but on member numbers. As a joint account, only the "primary" member receives a statement. In our case, that meant my wife had no visibility on an account that she is supposed to be a joint member on. Further investigation online showed that she does not have access at all.
My wife called the central customer service who gave her a run-around. Supposedly, a manager was to call her back. Never did.
We went to the local SEFCU office and spoke to a representative. The representative confirmed that we were out of luck and that there have been numerous customer complaints following the "upgrade." Apparently, the upgrade and the complete lack of corporate caring have forced this employee to quit their job after more than a decade of work there.
We removed all of our money from the checking account that day.… show more