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I loved this credit union. They offer a lot of different services. They have secured credit cards to help people with no credit or bad credit. They were always helpful and I was able to use most of them. They offered more free services than any banks did. I had a CD and it was overdue so I couldn't take the money out of it. I was lucky and was still in the grace period so there were no problems. This credit union is a family place. My mom uses it and I started using it as soon as I was old enough. I know a lot of people that bank here and have never heard any complaints.
I have had a few problems with my car in the past. One time I couldn't get my key to turn in the ignition and another time I had a flat tire. With my insurance I had towing added on. I have never had to pay for any of the small things to be repaired and I have had my car towed to the place that it was going to get repaired for free. All I have had to was tell them what was wrong with my car. I never needed them for anything major till my husband had a fender-bender close to the house. He had to go to work and luckily I was a stay at home mom at the time. I called USAA and told them what happened. They took care of everything. It was so much easier than I ever thought the situation could be. I was sure that I was going to be talking to them all day and that it would be a headache. It was the simplest thing I have done and it made the situation a lot more pleasant. The only thing that I didn't like was that they gave me the money for the car instead of paying the place that fixed the car. I had to pay them after they finished the work. I thought the money was going directly to them and it would have been nice to know before hand that it would come into my account.
I have a mortgage with this bank. The mortgage started off at another bank but was switched to hear shortly after it began. I have had a few issues with receiving my payment coupons in the mail. I am happy to say that every time I call and complain about this issue they fix it and let me pay over the phone with no extra fees. I don't like how they have no convenient locations around me so I can pay my bill in person but the ease of doing it over the phone when there is a problem makes up for that.
I love this bank. They are really good with the people that bank through them. I have everything except the mortgage on my home. They are always there to help me and can answer all of my questions. They are never rude even if they want to be and I know that I can be annoying. Someone stole my credit card when I was in the hospital after I had my first baby. They cleared it up with no problems and no issues afterwards!