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I have been a USAA Checking account holder for 12 years. It was my first checking account and it will be my last checking account. The comfort that USAA provides me is unbeatable. Their customer service tied to a house hold name that everyone trusts has benefited me in numerous ways. I even paid with a USAA check once for a landlord deposit and he ripped it up saying if I rent with him and bank with USAA there was no need for a security deposit because he knew I could trust him. Now that is a good quality bank. While some would argue that not having a physical location is a deal breaker, I have saved so much time from not having to go to the bank. Now with mobile deposit an actual bank is less necessary than ever. Simply put, my life is better with USAA Checking.
The only thing good about BOA is the application process, they'll take anybody but once you have an account the way they treat you changes. Bank of America has changed a lot over the past few years. The customer service at branches in Atlanta are horrible and down right rude. They don't tell you about the hidden costs or fees and constantly refuse to waive them even when they aren't your fault. I spent countless nights on the phone with BOA before I finally decided to move my money else where. They had the nerve to change my account balance, and then fine me for having a low account balance. Well yeah, I had a low balance, because you moved it some where and couldn't tell me where. I know a lot of banks these days are doing odd fees and charges but frankly, BOA isn't worth your time. Go to Wells Fargo, or Chase, or Navy Federal/USAA if you can!
I recently got a promotion that would provide me with some extra money every month. I wanted to be a responsible adult and save the money but I wasn't comfortable storing the money with my regular bank because I was afraid I would spend it. I also wasn't comfortable with putting my money in a CD or any other type of hard to access investment. When it came down to it, I picked American Express, I have an AmEx card and I liked that they offered quality customer service as well as one of the highest interest rates available on their High-Yield Savings accounts. Sure, .85% isn't as great a rate as what we used to have in the USA but it's the best today so it did have some sort of influence on my decision. The thing I love about the account is that my money is earning interest, and is still easily accessible in case of an emergency (although there is a 3-4 day wait for withdrawals). The only downside to the account would be the website. It's a bit drab, and honestly doesn't have the easy to use bells and whistles functionality of some sites that offer similar products like Ally or ING. While this isn't a deal breaker by any means, it would be nice if the site was more user friendly and modern but as long as my money is safe, I'm okay with it's basic appearance.
I have been a member of USAA since I was 12, it was my first bank and when it was time to move out I didn't even consider using them for Insurance. Silly of me really, especially because I had not only a bank account with them but also I had car insurance with them. Fast forward a few years on my own and my State Farm policy wasn't doing much for me. It had been doing all I needed it to but now my new place required hiring coverage and the USAA rate was just better in terms of being cost effective. The application process was simple and per the norm, the customer service was excellent. Answering any questions and even calling my leasing office to help iron out any issues with providing proof of policy (since I don't own a fax machine). My rate is good, I pay $240 a year, for 100k worth of liability coverage and 35k worth of individual coverage for the items I own. Simply put, USAA provides solid service and makes it easy to use. I pay my bill online under my USAA bank account so I don't have to worry about sending money all over the place as it's right in the same place as my checking and savings account.
I was a State Farm member for 3 years. During those 3 years they provided me with wonderful customer service on my Rental Insurance Policy. I live in an apartment in Atlanta and it is required by law (as it should be) for Georgia residents to have rental insurance. I had never lived on my own and when it was time to search for a policy I did some price comparisons as well as just going from office to office to see what the agents were like and who really had my best interests. In the end I settled with Mark Harden, an agent for State Farm in the Sandy Springs/Dunwoody area. I got great service and while I never had to use the insurance, it was better to be safe then sorry. When I cancelled my service after I moved, they sent me a refund check from the remaining balance on my account since I had paid for 12 months of coverage and only used 6. I thought that was a huge gesture because most companies would not do that. I highly recommend using State Farm for your rental insurance needs!
I have been banking with USAA for over 12 years now and it has been a wonderful experience. A lot of my friends don't understand how I can bank with USAA because they don't have any physical branches but I have never had the need to go into a bank in the last 12 years and I think about all the time and energy that has saved me. USAA has great customer service and always treats me with the utmost care and attention detail. I have a checking account, savings account, car insurance and renters insurance through them and they always make sure I am getting the best rate. The provide me with free checks as well as free deposit slips and they even have an great iOS iPhone/iPad app that lets you deposit checks if you don't want to mail them in. Simply put i've had no issues with USAA in over 12 years and I will continue banking with them for as long as I can.