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PNC bank is absolutely fabulous. The Virtual Wallet account is awesome and there are no FEES! I have used quite a few different banks for both my personal and business accounts over the years, and none comes close to PNC. I first switched my personal account over and was so happy that I have since switched my business account over too! The customer service is great. They actually answer the phones! I had one issue with one of my checks and the representative who I spoke with resolved the issue in five minutes. She was helpful and kind. If you are looking for a bank that puts the customer first, check out PNC.
I have recently switched my auto policy to Geico. I had been with State Farm for many years, but after getting a quote from Geico, I decided to change as they will save me a few hundred dollars per year. Geico has been excellent so far. The customer service department is excellent and they helped me change over with absolutely no issues. The process was very easy and only took a few days. I have not been involved in any accidents, so I am unsure of this aspect, but I have confidence after being assured by my agent. So far, I am very happy to be with Geico.
I have been with State Farm (Temecula, CA) for the last 5 years. I love this agency. I have my auto insurance, renters and an inpatient hospital policy with them. I originally set up my policy with Julie Ngo, the owner of the agency. She found me the best price by bundling the policies together. I had not wanted the hospital policy, but after a car accident a couple of years back, I was extremely grateful that I had it. It paid me $100.00 per day that I spent in the hospital after surgery. The other agents are totally awesome. If you have any problems, they work extremely hard to figure it out. I work with the same agent which makes everything easier. She knows exactly who you are! I have been traveling in FL and did not get my new insurance card that I needed. I sent an email and within one half hour I had the card sent to me by email. No phone call or email ever goes unanswered. I have never had to call twice! My policy is very affordable. In fact, my rate is lower now than when I signed up 5 years ago. I would 100% recommend Julie Ngo's State Farm agency.
I have been with Sun Trust Bank for nearly five years. I was kicked out of Bank of America due to the fact that there was fraud on my account (through no fault of my own). Anyways, Sun Trust is a GREAT bank. The customer service is awesome. They are so helpful and kind whenever you have a problem. I received a totally free savings account when I opened my checking account. There are absolutely no fees at all. It was a simple procedure opening both accounts. Once, I was over drawn on my account. I went in to talk with them and they waived all fees. That never happened at BA! If you are looking for a new bank, try Sun Trust. They are not too big or too small. They know who you are and are really willing to help. I love this bank.
I have used Bank of America for my business account for the last 5 years. I have had some problems such as fraud on my personal account. In one instance they simply closed my personal checking account without notifying me. I was notified in a letter that my account could not be opened again. I had to open my personal account at a new bank. However, my business account has been good. I have a savings account and a merchant account with BA also. They do deposit the funds relatively quickly. I would say that BA is average to above average.