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I used Progressive as my first vehicle insurer for many years until recently consolidating all my policies under another company. At the time I lived in a relatively expensive part of the country and paid very high rates, especially in the zip code I was in. I only had a few customer service experiences with Progressive: One instance of vandalism and one instance of a smash and grab on my stereo. Unfortunately, my policy covered neither but they were quick and easy to get a hold of via phone. I will give Progressive a lot of credit for independently contacting me after I moved to ask if I was garaging my car at my new address because my policy would be substantially cheaper. Impressive. The only reason I switched away was to consolidate policies and I kind of prefer the face to face interaction of a local insurer over an internet one.
Several years ago I consolidated all three of my insurance policies to State Farm to get a handsome multi-policy discount. Aside from periodic email updates and a few safe-driver rate reductions over the years I haven't had much contact with them until recently. A few weeks ago I was grocery shopping and returned to find my car damaged with no note left or witnesses. I called State Farm when I got home to initiate a claim and the whole process took less than ten minutes and included them approving a repair call, contacting my local dealership, and making an appointment for me the next day. They also followed up a few days later to see how it went. The deductible wasn't cheap, but neither was the repair, and I'm pretty happy with how painless the ordeal was!
I first signed up with Chase in 2007 when they offered a $100 cash incentive for new accounts. I later learned that they required 6 months of account activity after opening to keep the money, but that was alright I guess since I've now kept the account open for five years. Chase has been a reliable place to keep my modest savings, with a few hiccups along the way, mostly from me keeping a low balance and not having this as my primary account, but they've been helpful when they can. I'm trying to build credit right now so I'll probably apply for a card through Chase soon.
I have been a Wells Fargo customer for over 6 years now and my primary credit card has been through them the whole time. I'm very happy with their service because they have consistently raised my maximum without me asking them, they make it easy to link to my other accounts, and they have a competitive rewards program on the card. I pay about $17/year for the program and usually earn several hundred dollars a year in cash credits to my account. On one occasion I accidentally took a cash advance on my card which I didn't want - one phone call and a representative quickly reversed it without charge. The online site is very easy to use and the ATMs make depositing money very easy too so I never wait in line. I'm very satisfied!