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I have had my account with them for a while and I have had no complaints with them what so ever. Quick service, friendly people..can't ask for more. Most importantly for me, a few months back I had a huge issue with the light company losing my payment. The check I gave them was cashed but they just couldn't figured out where the money went. While I was stressing and fighting the light company over this my credit union here actually just gave me the money back and then told me they were going to handle it from here on out. They would just fight the light company to get a refund on the mistake.
I would recommend this credit union to anybody. They are simply the best people. When I first joined I was in a very tough place in my life financially, and they helped me get a credit card and a loan (both at a very low rate) to get me in a new apartment. At the time I had no credit rating so they were honestly taking a gamble on me. They went above and beyond by doing so simply because they could see how rough I had it at the time. I can honestly say I would be homeless right now if it were not for them. As long as I live in Missouri I will be using them.
I went with them after taking the recommendation of 2 different friends who have been with them for years, and so far I am very happy I have. My agent got my policy set up very fast and has always been very friendly whenever I have had a question. The price is very fair and they have been willing to work with me once or twice when I had to be a few days late. I can't speak for how they will be after I have a actual wreck as it has not happened yet. But I have never heard anything about them trying to screw people around.
I have been with All State for about 2 years, and I know what I am about to a say is not exactly the most responsible way of doing things but I went with them when I got my car because of the Mayhem commercials and how much I like the guy. So far everything has been great. Monthly payment is rather low. Was very easy to sign up, and the 1 time I made a mistake in paying my bill the Customer Service people were great about it and helped me get it fixed very fast. So far (and hopefully it stays this way) I have not had a wreck so I can't speak for how fast and helpful they are in those situations.
Very good local bank. The staff is always helpful and polite. Only real issues would be they don't have as many locations as a major bank like Bank of America. And they are only in a few states so if you plan on moving there is a good chance you will have to find a new bank.
My family has been with them for years, since they were Boatmans here in Missouri. But things have changed quite a bit. Hidden fees...horrible foreclosure policies, the list goes on and on. At this point I would honestly say Bank of America is pure evil. The only reason I am still with them is because they are so close to me and I am simply very paranoid about online banking. The fact that I am forced to stick with them is a big part of the reason I want to move honestly. So in summery I would say I may have a negative feeling or two about this bank.