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I was recently in a car accident with a person who had MetLife car insurance. The person backed in to me and the accident was obviously their fault. I filed a claim with my insurance company (Progressive) that night and I received a phone call from MetLife the next day. They investigated the accident and the other driver took full responsibility. I didn’t have to pay a dime for the repairs or the rental car. The customer service was great. I received a check in the mail for the damages within two weeks. The MetLife adjuster who was responsible for my claim always replied to my phone calls in a timely manner. My experience with MetLife was excellent for the most part. The only possible oversight was there was a second appraisal of the damage by the body shop and the letter MetLife sent me didn’t clearly state that a second check was coming in the mail. The guy at the body shop didn’t tell me about the change in the price as well. When my car was finished, I went to the shop without the full payment from MetLife. At first, they wanted me to pay for the rest of the balance with my credit card but I protested. The shop took responsibility for not telling me about the change in price, let me take the car that day and told me to mail the check from MetLife when I received it. Apart from this oversight, I’m very pleased with MetLife and I would like to become a customer in the future.
I joined U.S. New Mexico Federal Credit Union when I moved to Albuquerque to take care of my uncle who was ill. Luckily, I was able to find a job in Albuquerque and able to live there until he passed. I went to USNMFCU to try out their Value checking account. The customer service representative was very helpful. The features for their Value checking accounts are fantastic; No minimum balance, No monthly fees, free Visa debit card, and free online banking and bill pay. There were 125 ATMs in the Albuquerque area so I didn't have to worry about ATM fees. I only end up living there for year and I had no problems with their service. Once I needed a cashier's check and they provided the service for free. If you live in the Albuquerque area, I highly recommend this USNMFCU for your banking needs.
I joined Coastal Federal Credit Union when I was going to college in North Carolina. CFCU was recommended to me by a friend. He said that he had a good experience with them. I went there my first day in North Carolina to open a checking account. The customer service representative was very helpful. The features for their checking accounts are fantastic: no minimum balance, no monthly fees, free Visa debit card, and free online banking and bill pay. Also they have over 50,000 ATMS in their network that offer no fee cash withdrawal so I don't have to worry about those fees as well. I had no problems with my account for the four years I was with them so I cannot review their customer service beyond opening and closing a checking account. However, the features for their accounts speak for themselves. I recommended CFCU to all my friends at the time. It was great choice.
I joined Hudson Valley Federal Credit Union two months ago after leaving Wells Fargo. I was tired of jumping through rings of fire just to not pay a monthly maintenance fee for my checking account so I decided to switch over to HVFCU. I went there on a weekday afternoon. The banker was very helpful. The features of their checking accounts are great; No minimum balance, free Visa check card, no check fees and over 77,000 surcharge-free ATMs. Since it was local credit union, I was worried that if I need cash I would have limited options in finding no fee ATM machines. Their network of ATMs was really the cherry on top. I recommended HVFCU to anyone I know who is tired of dealing with the big banks and unnecessary fees.
Nationwide is not a very good option for home owner's insurance. I had coverage with them for about 2 years before my family switched our insurance to State Farm. The customer service was mediocre to poor. Living in a condo complicated the insurance process and they didn't handle the process very well. First, they lost my application and it took multiple phone calls to get this sorted out. The customer service reps didn't handle my business with a great deal of care. I felt like I was treated as a burden rather than a customer. I remember the rates not being that great. As soon as I got a better deal from State Farm, I immediately switched. Maybe my issue was an isolated incident but I would not recommend this company to others.
State Farm is a great insurance company. I have been with them for 10 years. They offer the lowest rates in my area. I'm friends with my local agent so I get a really good deal. I live in a condo which complicates the insurance process. The customer service is great. They made the application process as smooth as possible. They are always courteous on the phone and very patient with me when they deal with any issue. I highly recommend State Farm. I have never had a problem with their service and I plan on doing business with them for very long time.
My family was with Allstate insurance for 2 years. My family had two cars under the policy, a Ford Probe and GMC Yukon. We paid about $2500 a year for coverage including three drivers. The service went well for the first two years. My mother hit a deer with her car and it did massive damage. She dropped the car off at an Allstate approved mechanic and body shop and the car was good as new within 2 weeks. This happened during the first year of the policy. During the second year of the policy, the family had no claims, accidents or tickets. However, for some reason, Allstate jacked up our rate to some absurd figure. We tried to find out what the reason for the rate increase but the company gave no reasonable explanation. We dropped our coverage and found a more reasonable price with Progressive.
I’ve been with Progressive insurance for 5 years. My mother is the policy holder and we are the only two drivers under the policy. We have two Honda Civics insured. We pay $2700 a year for these two cars which I think is way too much. We have tried looking for better deals in the past but my driving history and age prevented us from finding a better deal. However, the customer service has been very good. I had a fender-bender a few years ago. Progressive handled the claim smoothly and though the accident was my fault, my rates didn’t increase too much. Even though I’m satisfied with their service, I’ll definitely be looking for better rates in the future.
I applied to get a Citi Dividend Platinum Select Visa Card to transfer a credit card balance. I was accepted and I was able to transfer a balance of $2000 for 0% for 12 months. That saved me a bunch of money at the time coming from a 14% interest credit card. Balance transfer fee was 3% but still worth it. The transaction was simple and convenient. Citi customer service was very helpful and handled this transaction very well. Purchase APR was also 0% for year, which then changed to 10.99%. Even though I feel that its a little high, I pay off my balance every month so it doesnât matter. The rewards program is only OK for me. I donât travel much so 5% back on airline and car rental purchases doesnât help me much. However, I do get 1% cash back on most other purchases so that adds up to a nice payout at the end of the year. I highly recommend this card and have had no problems with Citiâs customer service.
I became a Wells Fargo customer when the bank took over Wachovia a few years ago. I was contacted by the change and given detail information about how the change was going to affect my account. I was pleasantly surprised but I only had a student checking account at the time so I felt it was little unnecessary to send a big folder filled with documents. My experience with Wells Fargo is only OK compared to the competition. My deposits from PayPal or Amazon are very fast and the money is in my account within a day or 2. I was contacted a few months ago that they are no longer offering free checking and will be charging a maintenance fee. Now I have to contact the bank and ask them to change my account to something different. I canât get too upset since none of the big banks offer free checking for accounts with low balances. Overall, Iâm satisfied with the situation until I move somewhere where Wells Fargo is not as popular.