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I have had this checking account since Wells Fargo took over Wachovia. I have rarely had issues and when I did have one, they promptly fixed my problem and credited me all fees that were charged. Any checks I deposit have been immediately available and they have many convenient locations and ATMs for me to choose from. I love the fact that I moved to a different state and region of the country and there was a location here that worked for me. I do wish there was no monthly fee, but it is reasonable and worth it to me.
After moving to Vermont and getting in an accident, I needed to find a new Insurance company that was there for me. My previous national brand insurance left me hanging and was a nightmare. I received a competitive quote fast and all my questions were answered on the spot. I have yet to have to file a claim and hopefully will never have to, but I feel confident that I will be taken care of if I have another accident. Ryan Jacobs was friendly, courteous and very professional. I would recommend him for anyone's insurance needs. My rates are the same as I was previously paying, but the service I receive is so much better!
I received my very first mortgage through A Federal Credit Union and I still have never duplicated the service I received here. I knew nothing about mortgages, buying a home, qualifying or anything and the mortgage department here was my life line. They went above and beyond while holding my hand through the entire process. It is scary when dealing with that amount of money and they helped me feel confident that I was doing what was best for me and getting a great rate at the same time. I no longer bank through them or hold a mortgage there as I have since moved out of the area and sold my home. I would not hesitate to recommend their services to anyone. Thank you for educating me on the home buying process and helping me through a trying time. If I ever move back to the area, you will be one of the first stops I make!
I had savings and checking accounts with Waterbury Teacher Credit Union when I was attending college. I was away from home and my credit union did not have a branch or any services near my college. I looked for another credit union and was fortunate to qualify for this credit union through several family members. The customer service was outstanding as I was given several checks over the years by classmates that bounced and had to have the tellers help me figure things out. I love how willing the staff is to help you understand the simplest things and not make you feel stupid. I am no longer a customer simply because I no longer live in the area. I value all the services they provide and can't recommend them enough. I was $500 short one month and I filled out an application and received a loan. It was wonderful that I could do this and not have to beg from mom and dad. Thank you for making my life easier and helping me be an adult!
I have only had this card for several months, but love that I do not pay an annual fee and still get money back. The customer service is excellent as I had charges that were not mine on my statement and they removed them immediately. I did not have to go through a long process of filling out forms like at other credit card companies. To top it off, I am proud to use a card that is so environmentally friendly. It says a lot about what I care about and am pleased I can get the best deal for me while standing up for something I believe in.
I have banked with this credit union since I was a small child as my parents were teachers. The staff has always been friendly and helpful and has helped me navigate the financial process of being an adult. I have used them for the normal accounts and have had several loans that they have helped me with. I financed the first car I bought on my own with them and hope to soon have them hold my first mortgage. I have never had problems and the staff always has a smile and most know me by name. Thanks for being an institution I can count on!