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I recently switched credit unions from the credit union I used throughout college (and, admittedly, for awhile thereafter) to Landmark Credit Union. Full disclosure: I switched most because it is across the street from my house. That aside, I must say I like it a lot. Their hours (at least at my branch in Bay View) are pretty good so that's nice. They also have totally FEE FREE ATMs which is a huge draw -- I think it's a sign of goodwill and earns them points in my book. My branch also has a change machine in the lobby, which is fantastic for those few times a year I take my change in to get cash. What I like the most about Landmark however, is their no-nonsense way of doing what's best for the customer -- great customer service, a ton of branches throughout Milwaukee, and amazing interest rates on a checking account! It was difficult to make the switch but honestly, I'm glad I did.
These guys were my first car insurance company and they are absolutely top notch. I have had another large national provider, and while I thought they were great, Erie without question had them beat. I appreciated my local Erie agent, Tom Dolbow, and his willingness to sit down with me and work out a plan that I could afford. My agent was exceptional in this regard. I was offered a wide variety of options and received a sizable discount by getting both renters insurance and automobile insurance. I think the focus on bringing together exceptional independent insurance agents is something that sets Erie Insurance above their competitors.
I have had a secondary checking account with Chase for almost a decade now and my experience has been pretty hit or miss. Banking with Chase offers some nice features, mainly the availability of no fee ATMs in most parts of the country. Many ATMs also let you deposit checks and print a receipt with scanned pictures of your deposit, which is also kind of nice. Beyond that, I found that the fees charged by Chase to be exorbitant – especially for their rewards checking. When I had a problem with fraudulent activity on my account, someone was available to help at my local branch, but he had a confrontational and off-putting demeanor which I found offensive. I can't say if that's common or not, but it does seem like they don't care much about individual customers. It is also quite a hassle to send money to people/bills via their online interface. I prefer my credit union to be honest.
I've been with Progressive for a few years now, since my state mandated carrying car insurance. I have been extremely happy with not only their prices (I'm a graduate student on a super tight budget) but also with their level of customer service. Last month I purchased a new car and it was easy to transfer the insurance from my old car to my new one. Best of all, they not only gave me credit for the remaining months I had paid my policy, but had also given me an additional 30 days to pay the difference. Top notch customer service.
I have a had a checking and savings account with UW Credit Union since I was in college, in early 2001. I can say without hesitation that they have been incredible. The customer service is top notch. I had my debit card stolen and the thief charged up a couple hundred dollars worth of transactions. I was easily able to log in to my web branch account, cancel my card, and claim fraudulent transactions. Unlike other banks I've used for my business, UW Credit Union offered a fast response and even offered a credit to my checking account until they verified that fraud had occurred. The same level of customer service was present for my auto loan and credit cards and with fair interest rates, to boot. I will never go to another big bank again.