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Ms. Eddy is a nice lady, but very hard to get in touch with. Sometimes I'll email her 5 or 6 times and never hear back. However, I met with her in person once a few years ago and she was friendly and did a very good job of explaining my insurance options to me. And once a year or two ago I called her office for a claim and her staff did a great job of getting it taken care of quickly. I received my check in the mail within a few days. My only major complaint about Ms. Eddy is just how difficult she is to get in touch with when I have general questions.
I just joined TD Bank a few weeks ago, and I absolutely love them! I joined specifically so that I could use their Penny Arcade, which is free to customers, since I tend to save a lot of coins and I HATE paying fees for getting them counted. However, even though my goal was very utilitarian and I wasn't expecting TD Bank to be anything special, it turns out that they won me over right away and I have very positive feelings toward them. First of all, I think their customer service is excellent. Before I went in to open my account, I called my local branch on the phone and spoke to a very nice and helpful customer service rep. Then, when I went in much later in the day, that same rep remembered me and my needs, and instantly got me taken care of. Second, I really like the atmosphere in the bank. It is bright, open, clean, organized, and attractive. They have restrooms for customer use (I just thought that was worth mentioning, since it seems to be kind of unusual for banks to have them), and they have great hours too. They're even open on Sundays! I'm very pleased.
I've been with State Farm for 20 years. I started out as a driver on my parents' policy, and then when I bought my very first car I got my own policy. State Farm is the only car insurance company I've ever had and I have no interest in switching because I'm completely satisfied with them. One thing that I really like about State Farm is how accessible they are. My personal agent is based in a local office not too far from where I live, and I've gone over there and spoken with her personally on more than one occasion. She's super nice, very knowledgeable, very helpful, and really good at explaining things in a way I can understand. I also can reach her over the phone or through email, both of which I've done multiple times. She and her staff are really good at getting back to me quickly. Furthermore, State Farm has a great website where I can do all kinds of things online at any hour of the day I choose. I like to pay my premiums online because it's very quick and easy. I also recently signed up for State Farm's In-Drive program, which is where they give you a little monitoring device to plug into your car, and it gives you feedback on your driving, including ways to save money on your premiums. I've had it for about a month-and-a-half, and so far it's looking like I'm going to be able to save some money. Finally, I like State Farm because they are high-quality, reliable, and trustworthy. They are staffed by people who really know what they're doing, and whenever a problem arises, they are excellent at getting it resolved quickly and satisfactorily.
I have been with Burke and Herbert for almost 25 years, and I've never once changed banks. Why? Because Burke and Herbert is a top-notch, over-and-above kind of bank. First of all, their customer service is excellent. They are friendly and helpful, and any time that a problem has arisen (which has not been often), they have been super quick to get it resolved to my satisfaction. Second, they are straightforward and honest, and they have never once nickel and dimed me. How often can you say that in today's world?! Third, I love the fact that they offer online banking, which I use regularly, AND they offer a very nice smartphone app, which I also use nearly every day. Even though they are local, not national, they can easily rival any of the big banks out there. It would take a lot to get me to leave them!
I got my very first “real” credit card from HSFCU and I have been generally pleased with it. The application process was easy and straightforward. I had no difficulty getting approved. One thing that I really like about my card is that I can manage it online. I can view my transactions, make payments, and print (and/or save) my monthly statements. I also like that they offer a paperless statement option (“eStatements”), which means that I can choose to view my statements online instead of getting them in the mail. Since I'm a big “green” person and very concerned about the environment, I really like this option. One thing that bothers me a little bit about my HSFCU credit card is that, as far as I can tell, they don't seem to report to all three major credit bureaus (Experian, Equifax, and Transunion). Whenever I check my credit report from Transunion (which I have been doing at least once a year for many years), my HSFCU card is never listed amongst my accounts. I consider this to be a problem because my credit history with HSFCU is a very positive thing that I am proud of and which should contribute to making my credit score higher. I don't know why it's not listed. Of course, I've never called customer service or made any effort to figure out why.