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I recently switched to Ally because I needed something to better fit my needs from what I was previously using. I love using the mobile app to check my balance on the go and to also upload any checks I might need deposited. The "Bill Pay" is another great feature that is very convenient. I've chatted with their customer service only once so far and they were very helpful and ready to help me with what I needed. The interest rates are also a nice bonus, but it's not something I really considered when I opened the account. Great bank that I'd recommend to anyone!
Overall I have had a very great experience with my Fidelity Savings Bank. The staff has always been kind and super helpful. I have had my savings account with them for nearly 10 years now. In the 10 years I have been using them, I have not ever had a single issue with anything. The thing I like the most about this bank is that any question I ever have, there is always someone who is more than willing to help me and give me a really great answer. I recommend this bank to anyone who is looking for a savings bank.
I do all of my mother's banking for her now that she is older and not really capable of taking care of it all by herself. Listerhill Credit Union has been nothing but helpful and understanding of my mother's situation. Their customer service is one of the best in the area. Anytime I have a question, someone is able to answer it with a smile on their face and takes the time out of their other duties to make sure I am receiving good service. I am considering switching to this credit union from the one I am currently using, even though it is a bit out of my way. I would highly recommend this credit union to anyone who is looking for GREAT customer service and a GREAT banking experience.
My husband and I have been using BBVA Compass for about 3 years now. We spent a lot of time going through different banks trying to find one that fits all of our needs and wants. BBVA has everything we want and then some. The customer service has always been wonderful and helpful anytime we've needed to contact them. I hate that we wasted so much time looking for the perfect bank when we had one, literally, right down the street from our house. Whenever a friend or relative starts complaining about their bank, we tell them about how great BBVA Compass is. This is a great bank!