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I had an account with Mountain Star when I lived in Texas. The bankers were always helpful and gave great service. One time they helped me with an overdraft situation, saving me money and embarrassment. They are a small company and treat you like family. I only closed my account because I moved away. I would definitely do business with them again if I had the opportunity.
I had a TD checking account until a few months ago when I moved. Their service was OK, but nothing outstanding. I never got that "above and beyond" feel from the bankers there. The biggest issue I had was during my recent moving process. There was not a TD branch near my new home, so I was not able to visit the branch to make deposits often. I had to mail my checks into the branch for deposit. Every time I mailed a deposit, I would receive a letter informing me that they had put a hold on my deposit. Each time I was able to get it removed, but I had to go through the trouble of calling and speaking with the manager. I would probably not do business with them again.
I love ENT Federal Credit Union. I got my car loan through there and the application process was smooth and easy. I was approved within the hour. My rate and payments were low. There were no surprises or hidden fees. The bankers are friendly and helpful. I will never apply for a loan anywhere else! I highly recommend them!
I used to have a SunTrust savings account. I closed it because of the bad experience I had at that bank. I was not told that there was a limit to the number of times I could withdraw from that account, so I ended up with excessive fees. They would not refund any to me and I was told that I should have read the disclosures. I tried to escalate to management, but my call were not returned. Also, every time I went into the branch, they would hound me to sign up for some stupid product I didn't need.
I love my TCF savings account. I was able to set up automatic transfer from my checking account each pay period. It has helped me grow my personal savings to over 5000 dollars. The bankers are very helpful and kind. I feel at home when I go there. The have a consultative conversion with me to find out exactly what I need. They celebrate diversity and treat all people respectfully. I highly recommend TCF Bank. I am so very happy there.