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I had Nationwide insurance as my home insurance since I bought my new home 2 years ago. I have been very satisfied with their customer service and the way my calls to them are handled. I have never felt that I was being rushed if I have questions and they always make sure to answer my questions until I am satisfied. The policy rates are very competitive and it was easy to apply for. I mostly use the online account and there is a lot of changes I can make to my existing policy without actually calling customer service. Great company!
I have been insured with Farmers Insurance for several years and they have been nothing short of impressive. Whenever I have questions about my renewal policy or the rates that are being charged, the customer service has always been excellent and never made me feel rushed. They actually walk me through line by what I am insured for and actually catch some discounts along the way. Definitely continue insuring with them as their rates are always the best!
I was really disappointed with the customer service of American First. I was there a week ago to renew my CD and it was a day before it matures. The bank manager referred me to the teller and did not offer me any help after. The tellers did not know what to do, they were unable to transfer the interest amount to another account and renew the CD for another year. They insisted that I came back after the next day after the CD matures. They were not trained at all! The only good thing about the whole thing is that I found out that I can do everything at home on my computer by myself.
I had started using Ally as I needed to use their mobile app to check my account in real-time. Opening up an account is easy and they have great customer service. They also offer decent rates for checking with no minimum to open. Their website is easy to navigate and online billpay is just so easy to use. No ATM fees is a bonus. When I had to actually call them on the phone once for a banking issue, they were professional and rectify problem fast! Definitely recommend!
I have been banking with Capital One for more than 5 years now and am very happy with the service provided. I chose this checking type as it offers a high interest rate for higher amounts of money placed in the account. There is also no annual fees and no minimum to open the account. They also always offer great customer service!
I have been banking with Security Service Federal Credit Union for over 8 year and I have nothing but the best things to say about them. Their customer service is just great with staff helping you as soon as you walk through the door. Their CD rates are extremely competitive and the process of signing up is very simple. Once when I had a late fee by accident, I went to the teller and she waived the fee for me in good faith. Talk about good service. Will definitely continue to bank with them for a long time.