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I worked with Deborah Robertson a few years ago for a mortgage and everything went smoothly. It was my first time so I had a lot of questions that needed answers. I was also very anxious throughout the entire process wondering if I was making the right choices. Deborah really came through for me, she answered every question I had, stayed in contact throughout everything. I would definitely work with her again in the future.
I used to have a Wells Fargo checking account a while back. It was horrible. I mean, the actual service provided wasn't bad, but their fees made everything just not worth it. They charged you a fee for everything. I mean, they even charge a fee to pay your bill online...who does that? After checking out how much money they take out of your account just for using them as a bank, it really feels like they are a huge rip off. I decided to leave wells fargo and take my business elsewhere.
I use Ally for my savings account because of the great interest rates provided. Also their customer service is top notch. Now, this was my first experience with an online only bank account so I wasn't really sure what to expect with this. But I have to say I was very satisfied. There is also no fees as well, which I absolutely love. Not even a minimum balance fee, which a lot of other banks charge for. Personally, I would have liked to have a local branch to be able to go in and do business with, but I do find being able to do my banking from my mobile tablet very convenient.
I grew tired of the big banks with their unnecessary fees and horrible customer service. A few co workers of mine recommended I check out Arizona Federal Credit Union. They both used that bank and had very good experiences with them so I signed up. I never had any problems with them at all. They always treated me very fair, never had to contact the customer service, but when I went into the branch they were always very friendly. Also, most importantly, NO FEES! All this so called big banks need to take a page out of the credit union handbook.