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My experience with Fifth Third Bank has been somewhat mixed. On one hand, the services offered are pretty good. I like my checking account, there's not much in the way of fees or other surcharges. My debit card through them has always been reliable and very easy to access and use. Their customer service department leaves something to be desired though. Maybe it's just my local branch but questions I've had haven't always been resolved in a quick way. Overall, I'd say do your homework and check out your branch in person first before signing up. But otherwise it's a pretty decent bank.
Jonna Wooten has been our Insurance Agent for a few years now. She's always been fantastic at handling all of our claims and questions relating to our State Farm insurance policies. We had some car damage the other year and she helped us submit and process our claim very quickly so it was back in working shape before we knew it. She really cares about her customers.
I've been a patron of Digital Federal Credit Union for a few years now and it's been a very pleasant time. I have had no problems or complaints about them, when I signed up it was a very easy process. Nothing was obfuscated or confusing; very transparent overall. So far I just have a Debit Card, Checking Account, and Savings Account with them but those services have been fantastic. No fees, good interest, and very convenient to access both online and in person.
I've been a regular customer of SunTrust Bank for about five years now and have nothing but good things to say about them and my experiences with them. Initially, signing up was very easy to do. They walked me through it and had me set up in a very short period of time. They did a particularly good job in explaining all the services and terms so it was clear and transparent. I mostly use their Checking/Savings/Debit services and those have been great. Never had an overdraft, double charge, or any other bad experience/problem. Their customer support has always been very friendly and helpful in answering any questions I might have. Helpful, convenient, effective, this bank is great.