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I had been with my last insurance agency for a while, and decided to switch because of an issue I had with my last company. Enter Tim Hall of Erie Insurance. He is responsive, knowledgeable, and quoted me lower that my last insurance WITH BETTER COVERAGE. Also, they give 1 year terms, as opposed to 6 months, so you don't need to keep going through the review process with your insurance. Only once a year! And a discount to pay in full, which is awesome. I switched immediately, and have been happy since.
I began the process of mortgage approval about 6 months ago. Going through my credit and getting ready to apply for a mortgage approval was easier than expected with Cindy's help and advice. From the very beginning, Cindy was very responsive, and gave me tips on getting my credit cleaned up. After 6 months of hard work, I got my preapproval!
My family and I have been customers here at Dupage Credit Union for about 6 or 7 years now. Overall, I am very satisfied with the customer service and also the products here. My first experience here was with an auto loan. The application and approval process was very easy. My other accounts are great too - easy to manage. I would highly recommend DuPage Credit Union to anyone looking for great customer service, and a wide variety of account offerings.
I have had a savings account with BOA for a few years now. I find it easy to have this account, as there are locations all over the US - I can deposit with a teller, and also at an ATM - I can withdraw from the same locations. Also, the mobile app allows me to transfer funds to and from my savings and other accounts. They do limit me to three total transfers per month, so I keep a close eye on my amount of transfers so that they don't charge me a fee. Overall, I am satisfied with the savings account.
I've been a loyal BOA customer for a few years now after switching from Chase. I do like the account, which waives my monthly fees with a direct deposit linked to my account, however, I have some issues with the way the bank processes daily withdrawals and credits. I have been charged a couple of times for over limit fees, which I do not feel were rightfully charged. BOA chooses to process debits, then credits to each account, in that order. Meaning, if you deposit money to cover a charge when your balance is close to 0 (to post on the same day as the debit), you will definitely get charged an over limit fee, because they charge the debit, you go below 0, then they apply the credit to your account, then they take out their fee. I have talked to a couple of CSRs about this issue and no one is helpful.
I have had several auto loans with Ally Bank, as well as an online checking account. I find that their auto loans are straightforward and hassle free. I recently had to call Ally in regards to a double payment on one auto loan, and missing a payment on my other, due to an unintentional error and oversight on my part. The CSR was quick to correct the issue, applying the correct payment to the correct accounts, with no questions asked. Next time I am in the market for an auto loan, I will seek out Ally through my car dealership.