I've been a patron of HCSB for over 2 decades...
and when M&T bought them out, I was worried,
but I gave them a chance.
It's been at least 2 years now, and I CANNOT BALANCE MY CHECKBOOK! I never had any trouble with HCSB, but I discovered the with M&T, pending transactions are never the amount of the actual charge. This is sometimes explained by tip charges on restaurant bills, but often times, the amount of pending transactions is dyslexic and reversed. Example $94.46 vs $94.64... so I'm consistently struggling to balance my checking properly.
This has been a frustrating problem since the very first statement, and other than former HCSB bank employees (now M&T employees) acknowledging and validating my frustrations as a common complaint... M&T continued business as usual. The matter is so frustrating... I'm prepared to move my 2+ decades old accounts to my other bank.
Not happy at all with M&T SOPs... less impressed with their lack of interest or concern into this problem.… read more
Reviewed by: @forgedangl