I was an early Ally Bank “adopter”
first drawn to them by their early rate
advantages. Later I increased my accounts because
of their great online & by phone customer
service…quick & efficient.
Now I will be searching for a new banking relationship because they do not now respect nor care about their customers AND their input. The following was just submitted to them via one of their PR articles about how great they are:
“Ally should spend its time NOT only PR articles like this one, BUT on restoring good & fair service to its customers! I am a master's educated businessman with a technology background AND a longtime Ally customer with $750,000 of funds deposited. I have just spent 45 minutes waiting for phone contact to solve continuing problems with my use of Zelle. Ally's implementation & integration of its outside venders, TD America & Zelle are very sloppy & poorly executed! I can no longer allow Ally to treat me & my accounts with such disrespect! I have tried to share my concerns with customer service reps & their managers & to have asked that someone in authority to contact me for some constructive customer feedback. No calls yet! Today I attempted to use your telephonic survey...BUT it broke down & got stuck on one question & I could not complete the survey!! So much for Ally's successful implementation of customer friendly technology! I dare you to have someone contact me…” !… read more
Reviewed by: @flcup