AAA sends me promotional emails 1 every week. But
they don't think its important to inform me via
email when my monthly payment did not go
(My monthly payment did not go through because my Credita Card was stolen and we had to close it)
They sent a post-mail. Do not know what happened to that. Then they decided to end my auto insurance, NO EMAILS regarding that either. The promotional emails kept flowing meanwhile. Finally yes, they ended my auto insurance.
When I called them back as soon as I found it out by my lien holder!, they quoted me next insurance policy double the price of my previous one!
Switched!! BTW they told me there systems are smart enough to send email when they start a policy, but not advanced enough to send an email when payment fails or when they decide to END policy.
Many may argue failure at my end, but part of that is because I'm so used to recieving failure notices from other orgs/utilities I didn't expect they wont inform me when they couldn't get my money. Thats all you care for anyways right?… read more
Reviewed by: @adaptive_rajat