Many problems with the Suntrust Branch on Hull
Brandermill area in Chesterfield Va AT:
13001 Hull Street Rd, Midlothian, VA 23112
I have banked here since moving 3 mi from here in 2002 as the
convenience of the drive up ATM is the ONLY reason I do.
Repeatedly I have deposited checks here say on a Mon before noon,
and the deposit is not available until Wednesday !!!!
Their answer is "that's the way it works"....pitiful....
Then today 2/5/2018 at or about 1615, was the last straw. I
needed $850 as that was too much to get out of the ATM so I was
waiting in the 2nd lane whilst the 1'st lane was being serviced.
The teller who looked like he was hired out of the 'Hood,
finished with the first lane and then took the next car ahead of
me, even as I was next.
I waited about 20 min and then he decided to wait on me. I told
him I wanted to take the money out of my account and sent him my
He then proceeded to take another car in the first lane so after
another few mins I hit the call and ax'ed him what the problem
was....he flashed me a dirty look and went back to what he was
After 45 mins....in the drive thru.....I threw in the towel and
went inside and got finally the manager, Jennine? as she pulled
out papers wanting me sign in multiple places....so I took a
STAND......as all I wanted was to take money out of my account.
I just said NO ! I crushed up the check and walked out, then
drove around to the ATM around the back of the branch and got out
$400 as I now have to make another trip tomorrow.
Attention Women ! I would advise NOT to use the ATM in back
unless a passenger is present.....as it's poorly lit and there
are woods back there AND its a high crime area !!!
This is NOT the same Suntrust I signed up with in Atlanta in 1990
!… read more
Reviewed by: @vernf