They loudly claim that your \'rewards\'
never expire. So imagine my surprise when I find
that I\'m no longer able to apply my travel
rewards after 90 days! Customer service reps had a
difficult, tongue-tied time trying to explain to
me that the travel expenses which enable me to
claim my rewards - really are NOT my rewards.
Capital One defines \'rewards\' on this
credit card as total expenses charged (which in
fact give you nothing unless
you have travel points to deduct from them). The
poor phone reps trying to justify this scam to me
were obviously squirming. Then they informed me
that really, I can apply my travel points for up
to 180 days of the travel purchase - but I have to
phone them to do that, as they disappear from the
screen (so how would anyone know that without
keeping an Excel spreadsheet?) And I was told that
if I could apply only a portion of my travel
costs, the remainder would still be available to
use. But that remainder also permanently
disappears from the screen.
When I asked to speak to a manager to complain about their false advertising, I was told \"when I was approved for the card I was sent paperwork specifying that my travel purchases could not be redeemed after 180 days - somewhere in the fine print\". Be prepared to receive a couple of dollars in the class action suit...… read more
Reviewed by: @londonblue11