Stay far away! I’ve been banking with RBFCU
for many years and they have been shady on many
occasions but I just let it go. This time,
I’ve had it. About two years ago I
accidentally paid a credit card online and
unfortunately forgot and scheduled it twice
resulting in an overdraft of $24.00. I called and
they suggested enrolling in overdraft protection
since I have money in my savings most of the time.
This would prevent any issues
in the future. So I enrolled as they suggested.
Since then I’ve had multiple issues and no one wants to correct any of the issues. I speak with someone and they tell me one thing and every person after that tells me something entirely different. That brings me to today. I checked my account because I needed to find the exact date I went to a Doctors appointment so I was looking at my copays. I login and it shows my account is almost $600 in the negative. As I look I see that I’ve been charged EIGHT $24.00 courtesy pay fees. This started a cycle of multiple charges putting my account further in the hole. The reason for my frustration is due to the fact that I had over $2800.00 in my savings. Between me and my 18 and 22yo children we have 3 checking and 3 saving accounts. I also currently have a loan with them and have had several in the past, all paid off way early. I call them and I’m told that the six transfers allowed per month had already been exceeded so they weren’t able to transfer the money over to cover the charges. They explained this is federal regulation and I understand that. However, they continue to explain to me that if I were to be paying a loan or payment to them they would be able to deduct out of the savings to cover it. Imagine that, they will make sure they get their money. I explained to them that this information was not given to me when it was recommended that I enroll in overdraft protection. I ask if they will reverse fees and they tell me no. I asked to speak with Peggy, a supervisor and she still says that they can’t reverse them “because they did what they were supposed to and paid the transactions.” Yep, they did but I had money to cover it and even offered to come in and transfer funds immediately to rectify it. They were hell bent on not working with me.
I am going to be headed to RBFCU tomorrow to close all the accounts with the exception of the one required for my loan. I’ve had it! They’ve screwed up repeatedly and don’t want to correct it so they will now lose a customer of many years and lose three customers all at once. Bye bye RBFCU.… read more
Reviewed by: @mandaree23