Capital One- This is the most terrible bank I ever
worked with. Poorest ever.
I had a car lone from this crazy bank in month of Feb this year. I completed all paper work with my car dealer and dealer had sent the loan related documents to this horrible bank with terrible customer service . While updating their system somehow they managed to upload all my contact information wrong (Car dealer had got it all right, as I have been getting emails/calls from them). The monthly payment was not setup and there wasn't any communication from capital one. They toed away my brand new car (for this alone they managed to work with 3rd party home detective company and get my address - only thing they did right was this) and reported missing payment to credit karma.
When I knew my car was toed away, I took a day off from my office and worked with home detective company to pay the fine and other fee and picked up my car back.
That day I decided to kick this bank out of my life and a couple days later paid the entire loan amount (around 22k) in full to eliminate any relationship with them.
I have received my car's title sometime back (as I paid in full) and car is in good condition.
before this incident my credit score went down by 100 points at least. Moreover I paid about $500 to reclaim my car.
I had a call with capital one customer service to share this bad experience and after that call I lost the respect for this bank I used to have earlier.
They don't listen to their customers. They just talk about the lengthy paper work you sign at the time of applying load. This is how they play safe, even they end up doing mistakes like getting customer's information wrong in their database. Current system is all about supporting big and rich banks like Capital One. No one understands how pain and trouble customers go with when these kind of mistakes are made by big organization like CapitalOne.
They had a way to pay to 3rd party to seize my car. They could have reached out to the car dealer to have my contact information right and contacted me later to setup the payments. Also they could have checked my credit hist before assuming that I was not able to pay back the loan.
Pathetic bank with worst customer service.
I would recommend you all to do business with some other banks who really care about their customers, banks who go above and beyond to keep their customers happy and satisfied all the time and follow the right protocol given the fact that they big organizations.… read more
Reviewed by: @shailu_lahar