After placing 3 orders last week, 2 subsequent
orders were denied. After several attempts, the
credit card was processed for the remaining 2
online orders. A week later, I AGAIN could not
process a simple $38 order and when I called as
12:30 am, I disconnected the call after being on
hold for 23 minutes - where NO one answered the
call yet. Fair enough, I'll try again
At 11:30 this morning, I tried again... and AGAIN, my order did not go through... and AGAIN, was on hold for 20 minutes. This time, someone finally picked up. She then AGAIN put me on hold for over 5 minutes... and now I'm frustrated. EXTREMELY frustrated as she didn't check in on me... as I no longer want to sit on hold.
I was told that with my multiple attempts, the account was flagged as fraud. Really? Why was it flagged after the 3rd order? And if they flagged it, why did they then process the 2 subsequent orders? And then they later decided to re-flag it as fraud AFTER processing the payment? And then NO one contacted me... no emails... no calls. They ALWAYS email me after an order was placed, "We are notifying you that a transaction of $xx.xx posted to your account on xx/xx/2018. Your security is extremely important to us. If for any reason you are unaware of this transaction, please call us at 1.800.935.4202."
So why did they NOT contact me after flagging the account for fraud? I wasted an hour of my time to place an online order... where the online order was supposed to save me time from running to the store.
This company has HUGE COMMUNICATION PROBLEMS... NOT having enough staff to prevent 20+ minute hold times, NOT coaching the staff to prevent putting me on a NON-brief hold, and NOT telling me that they flagged my account (as they should have called or emailed me.)… read more
Reviewed by: @ier80899