Stop just short of the line of stealing. That's
how it is for State Farm. Two separate mistakes
they made meant that they owed me additional
rental-car time. Faith in the Washington office
even said that she was going to call me back.
No call came.
Of course, they can say that they gave the rental car, even though I was left without a vehicle for days and thus unable to function as I needed to.
There was never a thought of helping, but inversely, how to avoid help as much as possible to the point that I was in a bind that they created. And again, didn't fix.
a separate call:
I asked Thursday afternoon for proof of payment -- and they hung up.
Yet, I called again.
Then they hung up -- again.
They also are beyond incompetent -- two different people could not spell my email address correctly. And I had told it to each of them twice.
Management's response to complaints ended up in something worse. A man in management called me about the complaints twice at 12:59 p.m. MST Aug. 6 (and again, twice, just 57 minutes later -- that's rather harassing). A poor associate emailed me about sending my insurance payout via snail mail even though I took the time to set up my profile on StateFarm.com weeks earlier to have the payout be sent electronically to my bank. He said that this guy who called me four times in just 57 minutes had talked with him.
Way to go, State Farm management. You dealt with issues by creating another issue. You may just want to follow the user's preferences that they took the time to set up on your own website. Seems that doing anything otherwise wouldn't be customer satisfaction. Then add on to that that this was State Farm management's way to handle other issues.
(And for what it is worth, no, State Farm management -- for me, snail mail will not be faster than electronic transfer. I doubt how often it would be for anyone, but not me also since my agent lives hours away.)… read more
Reviewed by: @wilkinsonrhett