I did my research and FNBO Direct was the top
rated bank in the country. I created an account
and the first year or so everything went well. I
thought that it would be wise to have all of our $
in one bank so I convinced my partner that we
should move our money there.
We opened an account for him only and a joint account for the house/bills/etc. It has been an absolute nightmare! We deposited our work checks to the account and had to wait a week for them to be available and when I called, I was told up to 10 business days. WHAT? Even after checks from the same payor were deposited.
Setting up the account was ridiculous as well. I was an established member with 2 account and nothing negative. And yet I had to fill out an application as though I had no history with the bank. And I could not simply transfer & from my account to the new one. A third party handled the transfer from an FNBO account to an FNBO account. How is that convenient or customer friendly?
I just called to ask about our "joint" account. The only thing that is joint is the money. Bills that are pending & payees are not visible to both of us. Why a pending payment is not visible makes absolutely NO sense unless of course it's a way for the bank to make $ on overdraft fees.
Payees need to be entered twice - under the separate logins. NOT customer friendly. NOT convenient. NOT worth your time or effort.
This company has lost sight of why they were rated well. Thought FNBO was different...Now it's NOT.… read more
Reviewed by: @cdelnorte