I currently have a home loan, home equity line of
credit, business account, credit card, and 5
checking accounts with PNC. During the home equity
process my loan officer didn't keep me up to date,
didn't return calls or emails and was not the
least bit helpful. This process really left me not
at all happy with PNC.
Not even 2 mo later my debit card was declined and a check for a utilities bill was returned even though I had sufficient funds in the account. To date I've spoken with 10 different people, called in 7 times and have been told by EVERYONE that there were sufficient funds in the account but a hold was incorrectly placed on it. No answers for why this happened, evidently per PNC they don't know why but these mistakes can and do happen. I was actually told by one person that I need to keep a check register and not go by balance online.
Of course this still isn't resolved. Besides the embarrassment of the check bouncing and the debit card being declined I of course have been charged a NSF fee by the utility company.
Customer service is a complete joke.
I'm in the process of trying to get my husband to close out every one of our accounts with PNC and take our money elsewhere.… read more
Reviewed by: @skn2000