Just plain awful.
Got a checking account and HELOC from them. Within 6 months, the checking account debit card was hacked. Took weeks before they resolved the erroneous charges. One of the 'benefits' they marketed was no ATM charges - after 3 monthly ATM withdrawals, there are $3 charges for each time cash is withdrawn. They freaking cost me money.
The HELOC interest charges are totally suspect. Could never figure out how our interest charges kept going up with a declining principal balance. Paid them off and they sat on closing the account and issuing us a refund check (we overpaid them) for a full billing cycle. Took 30 days to get my refund check back. Ridiculous.
And forget their customer service. I just spent 1 hr and 1 min on the phone with them to hear them repeat themselves over and over that they 'understand'. Really? I don't think so
STAY AWAY… read more
Reviewed by: @karenams