I wouldn't give them a single star if that was an option.
USAA Insurance-Despite the "WE CARE" About our Veterans-like me, present with their commercials we are all flooded with, when it comes time to file a claim in good faith, they will screw you, and basically call you a liar.
2 months ago, we had severe weather tear the roof off of my rental house, and had 2 additional events of rain and wind which destroyed the upper bedroom and all of it's contents.
I had a local handyman come and remove the destroyed bed, bedding, dresser's, TV, electronics,carpet, etc. and haul it off as it was rain soaked and filthy as the entire ceiling collapsed onto all of the room.
I contacted USAA the following day regarding the damaged property and went over it all with the rep. over the phone. I was then told that I would hear back.
A couple of weeks go by and now I am being asked for receipts and pictures of what I had. Really? who takes pictures of all the things you may have in every room?
Anyway, I sent several pictures ( what I had anyway ) along with a detailed list of what it was that was damaged. A couple of weeks go by and I get a call that "they" USAA is willing to send me a check for $2,500.00 and proceeds to tell me what I had.-magic list that didn't come from me.
I paused and asked what about the other items? I was told "based on what I sent" that was all they were "prepared" to cover. I then asked about the pictures I had and the list of items that I sent to their email complaint/claim department. No answer-she had not received it. I resent it all yet again along with pictures that I found that matched what I had-and stated as well.
2 weeks go by and I get a call from an extremely rude and heavy smoker while we talk about what I had. I was asked leading questions about my claim and what I had. I explained that the pictures I had sent and the pictures I sent that "looked exactly like what I had".
I was then told that she had found those same pictures on the internet. I replied I don't know exactly where they came from-could have come from my computer, etc, I again repeated that they were pictures of what I had had and lost-NOT the exact pictures from my home.
Then I was told this would have to go to yet another manager. 2 weeks go by and I get another phone call about they had decided to deny my claim as I was lying to them in effect.
No answer. I explained again over the phone that the pictures were of an "exact match' (news people call this file) to what I had-NOT the pictures of what I had in my home-merely an accurate example of what was lost. They did not even attempt to talk to the men that removed and hauled off the damaged items.
So now I am being told basically that I am lying about what I had-( committing fraudulent claim ) and they are denying the entire claim, despite evidence to the contrary.
Do not do business with this "Veteran" service-they are no better than the rest of the thieves out there.… read more
Reviewed by: @peanut61