
My wife has State Farm Home Owners Insurance and
we have not had to make a claim until recently. I
have used USAA all my life and I guess I am
spoiled... I was actually very disturbed when I
found out that any claim for Home Owners policy is
submitted after the repair work is completed and
paid for by the home owner... Then the home owner
submits the receipts and before / after
pictures to State Farm for
them to decide what they will cover.
Umm, I am very confused - why have insurance?
This seems very backwards to me. And their
customer service was horribly unhelpful and read
choppily from a script and also stated they don't
guarantee or trust the work of their
contractors.
It is safe to say the
State Farm just lost a customer. I guess that is
the difference between for-profit and
not-for-profit companies.
USAA is
amazing - they actually care about their
customers. State Farm = The WORST...… read more
Reviewed by: @j_grendahl
