TERRIBLE CUSTOMER SERVICE! DO NOT RECOMMEND PNC
I have been a PNC customer for over ten years (checking with $4.5K monthly in direct deposits & 40-50 monthly debit card transactions). A year and a half ago, I acquired a PNC Points VISA credit card linked to my checking account with auto monthly payments.
For an unknown reason, the auto payments failed the past two months and I was not notified. Both incidents, PNC charged a $35 past due fee. Immediately after noticing the past due fees, I contacted PNC Customer Service which removed the initial past due fee. I again set-up the auto payments feature with Customer Service. However, PNC refused to waive the second $35 past due fee. It took TWO WEEKS of “research” by PNC’s Escalation Team to notify me of their negative decision.
I have since opened two new checking accounts (TD and M&B Banks which offered cash bonus promotions of $400) and will close all PNC accounts resulting from PNC’s short sighted refusal to waive a $35 fee.… read more… read more
Reviewed by: @donaldleee